Starlink: equipment return

Return hardware within the 30-day trial for a full refund; the trial covers hardware, not free service.

BCredibility B · last verified 2026-10-12 · 100% official or government sources · 1 from search snippets or archives

What does this mean?

Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.

All Starlink contacts Open in the interactive directory JSON

Collect

order date
first bill date
delivery date
return label tracking

Steps

Within 30 days after billing begins, cancel and return the hardware for a full refund.
OnlineAdditional FAQs - Billing (30-day hardware trial, refunds)
Use only the prepaid return label Starlink emails, and keep the tracking number.
If you bought from a retailer, return the hardware to the retailer and cancel the service in your Starlink account; Starlink refunds service only after the service line is cancelled.
OnlineSubmit a Starlink Support Request (support ticket) Sign-in required

Facts you can cite

Deadline
The 30-day trial is a trial of the Starlink hardware, not a free month of service. Customers unhappy within the first 30 days after billing begins can return the hardware for a full refund.
Source: starlink.com, verified 2026-10-12
Process
Before starting arbitration, the customer must email a written description of the issue and desired resolution to starlinkresolutions@spacex.com; if it is not resolved within 60 days, the customer may start arbitration with the AAA. Starlink pays the AAA fees unless the claim is found frivolous.
Source: starlink.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
OnlineSubmit a Starlink Support Request (support ticket) Sign-in required
Written complaint
EmailStarlink pre-arbitration notice and complaints email starlinkresolutions@spacex.com
Federal regulator
RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Arbitration
EmailStarlink pre-arbitration notice and complaints email starlinkresolutions@spacex.com
Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days.

Watch out

Most Starlink support goes through tickets in the signed-in account or app.
starlink.com help and legal pages load by JavaScript; values here come from official-domain search snippets.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

I returned my Starlink equipment on [date] and they still charged me. Use Escalate Anything to get the charge removed.

Source code, other install options and the Claude Code plugin