Starlink: outage credit
Residential plans get no outage credits; only Local and Global Priority plans have an uptime SLA.
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- outage dates and times
- ticket number
Steps
Report the outage by support ticket or phone.
On a Priority plan, check the account for the automatically detected outage; if it was not detected, submit a ticket within 14 calendar days.
More contacts for this issue
Facts you can cite
- Limit
Starlink does not offer service credits or refunds for outages except SLA violations on Local Priority and Global Priority plans, which commit to 99.9% uptime per billing period and give a 20% credit of recurring line and data fees when missed. Undetected outages must be reported by ticket within 14 calendar days.
Source: starlink.com, verified 2026-10-12
- Process
Before starting arbitration, the customer must email a written description of the issue and desired resolution to starlinkresolutions@spacex.com; if it is not resolved within 60 days, the customer may start arbitration with the AAA. Starlink pays the AAA fees unless the claim is found frivolous.
Source: starlink.com, verified 2026-10-12
Rules in force
- FCC informal complaints against common carriers47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Federal regulator
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days.
Watch out
- Most Starlink support goes through tickets in the signed-in account or app.
- starlink.com help and legal pages load by JavaScript; values here come from official-domain search snippets.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My Starlink service was down from [date] to [date]. Use Escalate Anything to get a credit.Source code, other install options and the Claude Code plugin