{"id":"starlink","page":"https://escalate.alexgaoth.com/#/c/starlink","html":"https://escalate.alexgaoth.com/c/starlink/","generated":"2026-10-15","company":{"id":"starlink","name":"Starlink","aliases":["starlink internet","spacex starlink"],"sector":"internet_tv","parent":"SpaceX","website":"https://www.starlink.com","regulators":["fcc"],"channels":[{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"},{"id":"customer-service-phone","type":"phone","label":"Starlink phone support for the US and Canada, English (888-GO-STARLINK)","value":"+1-888-467-8275","hours":"24/7","purposes":["billing_error","cancel_service","service_outage"],"source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"},{"id":"cancel-help","type":"portal","label":"How do I cancel service? (Starlink Help Center)","value":"https://starlink.com/support/article/9d43bef2-36fe-bcd1-9f6a-e0304e9cf22e","purposes":["cancel_service"],"access":"open","source":"https://starlink.com/support/article/9d43bef2-36fe-bcd1-9f6a-e0304e9cf22e","last_verified":"2026-10-12"},{"id":"billing-faq","type":"portal","label":"Additional FAQs - Billing (30-day hardware trial, refunds)","value":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","purposes":["refund_request","cancel_service","equipment_return"],"access":"open","source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"},{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Starlink Terms of Service (US)","value":"https://starlink.com/legal/documents/DOC-1020-91087-64","access":"open","notes":"The page loads by JavaScript; terms here were confirmed from official-domain search snippets.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"support-tickets"},{"rung":"written_complaint","channel":"resolutions-email"},{"rung":"regulator","regulator":"fcc"},{"rung":"state_agency","agency_kind":"utility_commission"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"arbitration","channel":"resolutions-email","note":"Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days."}],"playbooks":[{"issue":"cancel_service","summary":"Cancel in the account before the billing day (UTC); there are no refunds for unused service.","evidence":["cancellation confirmation","billing date","order date and delivery date"],"steps":[{"do":"Cancel through the Starlink account. Make the change before 12:00 AM UTC on your billing day, or it is delayed to the next billing day.","channel":"cancel-help"},{"do":"If you are inside the 30-day hardware trial, choose to return the hardware when you cancel to get a refund.","channel":"billing-faq"},{"do":"If the cancel or return option is missing, open a support ticket.","channel":"support-tickets"}],"facts":[{"kind":"process","claim":"Service can be cancelled at any time through the Starlink account. Billing runs on UTC, so changes must be made before 12:00 AM UTC on the billing day; service continues until the date paid for.","issues":["cancel_service"],"source":"https://starlink.com/support/article/9d43bef2-36fe-bcd1-9f6a-e0304e9cf22e","last_verified":"2026-10-12"},{"kind":"policy","claim":"Starlink does not issue refunds or credits for unused service; the subscription is month to month and not contingent on usage.","issues":["cancel_service","refund_request"],"source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"}]},{"issue":"equipment_return","summary":"Return hardware within the 30-day trial for a full refund; the trial covers hardware, not free service.","evidence":["order date","first bill date","delivery date","return label tracking"],"steps":[{"do":"Within 30 days after billing begins, cancel and return the hardware for a full refund.","channel":"billing-faq"},{"do":"Use only the prepaid return label Starlink emails, and keep the tracking number."},{"do":"If you bought from a retailer, return the hardware to the retailer and cancel the service in your Starlink account; Starlink refunds service only after the service line is cancelled.","channel":"support-tickets"}],"facts":[{"kind":"deadline","claim":"The 30-day trial is a trial of the Starlink hardware, not a free month of service. Customers unhappy within the first 30 days after billing begins can return the hardware for a full refund.","issues":["equipment_return","refund_request"],"source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Residential plans get no outage credits; only Local and Global Priority plans have an uptime SLA.","evidence":["outage dates and times","ticket number"],"steps":[{"do":"Report the outage by support ticket or phone.","channel":"support-tickets"},{"do":"On a Priority plan, check the account for the automatically detected outage; if it was not detected, submit a ticket within 14 calendar days."}],"facts":[{"kind":"limit","claim":"Starlink does not offer service credits or refunds for outages except SLA violations on Local Priority and Global Priority plans, which commit to 99.9% uptime per billing period and give a 20% credit of recurring line and data fees when missed. Undetected outages must be reported by ticket within 14 calendar days.","issues":["service_outage"],"source":"https://starlink.com/support/article/b7142f8e-9762-6fcf-03f5-0d53c2895b3f","last_verified":"2026-10-12"}]}],"facts":[{"kind":"process","claim":"Before starting arbitration, the customer must email a written description of the issue and desired resolution to starlinkresolutions@spacex.com; if it is not resolved within 60 days, the customer may start arbitration with the AAA. Starlink pays the AAA fees unless the claim is found frivolous.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}],"known_blockers":["Most Starlink support goes through tickets in the signed-in account or app.","starlink.com help and legal pages load by JavaScript; values here come from official-domain search snippets."],"notes":"Starlink is SpaceX's satellite internet service. Help Center pages differ by country (for example on refunds after the 30-day window), so use the US pages. A 12-month residential commitment option carries a Change Fee whose amount differs between Starlink documents; it was not recorded here.","official_domains":["starlink.com","spacex.com"]},"playbooks":{"cancel_service":{"company":{"id":"starlink","name":"Starlink","sector":"internet_tv","website":"https://www.starlink.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel in the account before the billing day (UTC); there are no refunds for unused service.","evidence":["cancellation confirmation","billing date","order date and delivery date"],"steps":[{"do":"Cancel through the Starlink account. Make the change before 12:00 AM UTC on your billing day, or it is delayed to the next billing day.","channel":{"id":"cancel-help","type":"portal","label":"How do I cancel service? (Starlink Help Center)","value":"https://starlink.com/support/article/9d43bef2-36fe-bcd1-9f6a-e0304e9cf22e","purposes":["cancel_service"],"access":"open","source":"https://starlink.com/support/article/9d43bef2-36fe-bcd1-9f6a-e0304e9cf22e","last_verified":"2026-10-12"}},{"do":"If you are inside the 30-day hardware trial, choose to return the hardware when you cancel to get a refund.","channel":{"id":"billing-faq","type":"portal","label":"Additional FAQs - Billing (30-day hardware trial, refunds)","value":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","purposes":["refund_request","cancel_service","equipment_return"],"access":"open","source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"}},{"do":"If the cancel or return option is missing, open a support ticket.","channel":{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"}}],"channels":[{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"},{"id":"customer-service-phone","type":"phone","label":"Starlink phone support for the US and Canada, English (888-GO-STARLINK)","value":"+1-888-467-8275","hours":"24/7","purposes":["billing_error","cancel_service","service_outage"],"source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"},{"id":"cancel-help","type":"portal","label":"How do I cancel service? (Starlink Help Center)","value":"https://starlink.com/support/article/9d43bef2-36fe-bcd1-9f6a-e0304e9cf22e","purposes":["cancel_service"],"access":"open","source":"https://starlink.com/support/article/9d43bef2-36fe-bcd1-9f6a-e0304e9cf22e","last_verified":"2026-10-12"},{"id":"billing-faq","type":"portal","label":"Additional FAQs - Billing (30-day hardware trial, refunds)","value":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","purposes":["refund_request","cancel_service","equipment_return"],"access":"open","source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Starlink Terms of Service (US)","value":"https://starlink.com/legal/documents/DOC-1020-91087-64","access":"open","notes":"The page loads by JavaScript; terms here were confirmed from official-domain search snippets.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"Service can be cancelled at any time through the Starlink account. Billing runs on UTC, so changes must be made before 12:00 AM UTC on the billing day; service continues until the date paid for.","issues":["cancel_service"],"source":"https://starlink.com/support/article/9d43bef2-36fe-bcd1-9f6a-e0304e9cf22e","last_verified":"2026-10-12"},{"kind":"policy","claim":"Starlink does not issue refunds or credits for unused service; the subscription is month to month and not contingent on usage.","issues":["cancel_service","refund_request"],"source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"},{"kind":"process","claim":"Before starting arbitration, the customer must email a written description of the issue and desired resolution to starlinkresolutions@spacex.com; if it is not resolved within 60 days, the customer may start arbitration with the AAA. Starlink pays the AAA fees unless the claim is found frivolous.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]},{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":3,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days.","channel":{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}}],"known_blockers":["Most Starlink support goes through tickets in the signed-in account or app.","starlink.com help and legal pages load by JavaScript; values here come from official-domain search snippets."],"security":{"official_domains":["starlink.com","spacex.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":10,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Starlink is SpaceX's satellite internet service. Help Center pages differ by country (for example on refunds after the 30-day window), so use the US pages. A 12-month residential commitment option carries a Change Fee whose amount differs between Starlink documents; it was not recorded here.","warnings":[]},"equipment_return":{"company":{"id":"starlink","name":"Starlink","sector":"internet_tv","website":"https://www.starlink.com","account_url":null},"issue":{"id":"equipment_return","name":"Equipment return"},"playbook_source":"company","summary":"Return hardware within the 30-day trial for a full refund; the trial covers hardware, not free service.","evidence":["order date","first bill date","delivery date","return label tracking"],"steps":[{"do":"Within 30 days after billing begins, cancel and return the hardware for a full refund.","channel":{"id":"billing-faq","type":"portal","label":"Additional FAQs - Billing (30-day hardware trial, refunds)","value":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","purposes":["refund_request","cancel_service","equipment_return"],"access":"open","source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"}},{"do":"Use only the prepaid return label Starlink emails, and keep the tracking number."},{"do":"If you bought from a retailer, return the hardware to the retailer and cancel the service in your Starlink account; Starlink refunds service only after the service line is cancelled.","channel":{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"}}],"channels":[{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"},{"id":"billing-faq","type":"portal","label":"Additional FAQs - Billing (30-day hardware trial, refunds)","value":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","purposes":["refund_request","cancel_service","equipment_return"],"access":"open","source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Starlink Terms of Service (US)","value":"https://starlink.com/legal/documents/DOC-1020-91087-64","access":"open","notes":"The page loads by JavaScript; terms here were confirmed from official-domain search snippets.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"The 30-day trial is a trial of the Starlink hardware, not a free month of service. Customers unhappy within the first 30 days after billing begins can return the hardware for a full refund.","issues":["equipment_return","refund_request"],"source":"https://starlink.com/support/article/9334ff65-c6e4-00d3-23ca-4ac4007c88fa","last_verified":"2026-10-12"},{"kind":"process","claim":"Before starting arbitration, the customer must email a written description of the issue and desired resolution to starlinkresolutions@spacex.com; if it is not resolved within 60 days, the customer may start arbitration with the AAA. Starlink pays the AAA fees unless the claim is found frivolous.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":3,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days.","channel":{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}}],"known_blockers":["Most Starlink support goes through tickets in the signed-in account or app.","starlink.com help and legal pages load by JavaScript; values here come from official-domain search snippets."],"security":{"official_domains":["starlink.com","spacex.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":10,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Starlink is SpaceX's satellite internet service. Help Center pages differ by country (for example on refunds after the 30-day window), so use the US pages. A 12-month residential commitment option carries a Change Fee whose amount differs between Starlink documents; it was not recorded here.","warnings":[]},"service_outage":{"company":{"id":"starlink","name":"Starlink","sector":"internet_tv","website":"https://www.starlink.com","account_url":null},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Residential plans get no outage credits; only Local and Global Priority plans have an uptime SLA.","evidence":["outage dates and times","ticket number"],"steps":[{"do":"Report the outage by support ticket or phone.","channel":{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"}},{"do":"On a Priority plan, check the account for the automatically detected outage; if it was not detected, submit a ticket within 14 calendar days."}],"channels":[{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"},{"id":"customer-service-phone","type":"phone","label":"Starlink phone support for the US and Canada, English (888-GO-STARLINK)","value":"+1-888-467-8275","hours":"24/7","purposes":["billing_error","cancel_service","service_outage"],"source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"},{"id":"customer-agreement","type":"portal","label":"Starlink Terms of Service (US)","value":"https://starlink.com/legal/documents/DOC-1020-91087-64","access":"open","notes":"The page loads by JavaScript; terms here were confirmed from official-domain search snippets.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}],"facts":[{"kind":"limit","claim":"Starlink does not offer service credits or refunds for outages except SLA violations on Local Priority and Global Priority plans, which commit to 99.9% uptime per billing period and give a 20% credit of recurring line and data fees when missed. Undetected outages must be reported by ticket within 14 calendar days.","issues":["service_outage"],"source":"https://starlink.com/support/article/b7142f8e-9762-6fcf-03f5-0d53c2895b3f","last_verified":"2026-10-12"},{"kind":"process","claim":"Before starting arbitration, the customer must email a written description of the issue and desired resolution to starlinkresolutions@spacex.com; if it is not resolved within 60 days, the customer may start arbitration with the AAA. Starlink pays the AAA fees unless the claim is found frivolous.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"fcc-informal-complaints","title":"FCC informal complaints against common carriers","citation":"47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)","jurisdiction":"us-federal","status":"in_effect","summary":"A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.","source":"https://www.ecfr.gov/current/title-47/chapter-I/subchapter-A/part-1/subpart-E/section-1.717","last_verified":"2026-10-12","points_omitted":4,"points":[]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":3,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days.","channel":{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}}],"known_blockers":["Most Starlink support goes through tickets in the signed-in account or app.","starlink.com help and legal pages load by JavaScript; values here come from official-domain search snippets."],"security":{"official_domains":["starlink.com","spacex.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":10,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Starlink is SpaceX's satellite internet service. Help Center pages differ by country (for example on refunds after the 30-day window), so use the US pages. A 12-month residential commitment option carries a Change Fee whose amount differs between Starlink documents; it was not recorded here.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"support-tickets","type":"portal","label":"Submit a Starlink Support Request (support ticket)","value":"https://starlink.com/support/tickets","purposes":["billing_error","cancel_service","equipment_return","service_outage","refund_request"],"access":"login","notes":"In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the \"Submit a request\" link on the Contact Starlink Customer Support article.","source":"https://starlink.com/support/article/bdb63773-e93b-74e8-8e12-2da2fb6d534e","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}},{"index":2,"rung":"regulator","regulator":{"id":"fcc","name":"Federal Communications Commission, Consumer Complaint Center","level":"federal","when_to_use":"Use for a phone, wireless, internet, cable or satellite TV problem that the provider did not fix. Contact the provider first and file with the FCC only if its answer does not solve the problem.","channels":[{"id":"complaint-center","type":"web_form","label":"FCC Consumer Inquiries and Complaints Center","value":"https://consumercomplaints.fcc.gov/hc/en-us","purposes":["billing_error","bill_increase","cancel_service","service_outage","equipment_return","poor_service"],"access":"open","notes":"Choose the category: phone, internet, TV, radio, emergency communications, or access for people with disabilities. The FCC says filing online is the most effective way to contact it; fcc.gov/complaints leads here. Share your story is not a complaint and is not sent to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"consumer-phone","type":"phone","label":"FCC consumer line (1-888-CALL-FCC)","value":"+1-888-225-5322","hours":"8:00 a.m. to 5:00 p.m. ET (FCC business hours for non-emergency calls)","purposes":["billing_error","cancel_service","service_outage","poor_service"],"notes":"The FCC lists this number for filing a complaint by phone, and for complaints in Spanish.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"id":"asl-videophone","type":"phone","label":"ASL Consumer Support Line (video call, 1-844-4-FCC-ASL)","value":"+1-844-432-2275","hours":"9:30 a.m. to 5 p.m. Eastern Time, Monday through Friday","notes":"For deaf and hard of hearing consumers who use American Sign Language. Alternate number 202-810-0444.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/203402664","last_verified":"2026-10-12"},{"id":"complaint-mail","type":"mail","label":"Complaint by mail","value":"Federal Communications Commission, Consumer and Governmental Affairs Bureau, Consumer Inquiries and Complaints Division, 45 L Street NE, Washington, DC 20554","notes":"Include your name, address, contact information and as much detail about the complaint as possible.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"If the FCC serves a complaint on a provider, the provider must respond within 30 days of receiving it, in writing, to you and the FCC. The FCC sends only certain complaints to the provider.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"},{"kind":"process","claim":"For a telecom billing or service complaint, the FCC reviews it and in many instances serves it on the provider, which has up to 30 days to respond to you and the FCC. Not all complaints are served; some are shared internally or referred to another agency.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC does not resolve individual complaints about loud commercials, indecency, unwanted calls or texts (including robocalls) and unsolicited faxes. Those complaints inform enforcement and policy work.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC sends an email confirming receipt, and periodic updates for complaints served on a provider. You can reply to one of those emails to update the complaint.","source":"https://consumercomplaints.fcc.gov/hc/en-us/articles/202752940","last_verified":"2026-10-12"},{"kind":"process","claim":"The FCC says to try to resolve the issue with your provider before filing. There is no filing charge for an informal complaint and you do not need to appear in person.","source":"https://www.fcc.gov/consumers/guides/filing-informal-complaint","last_verified":"2026-10-12"}],"notes":"The FCC does not resolve every individual complaint; for some issues it has no authority and points you to another agency. Checked by loading fcc.gov and consumercomplaints.fcc.gov pages on 2026-10-12 (the informal complaint guide was last reviewed February 17, 2026)."}},{"index":3,"rung":"state_agency","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"arbitration","note":"Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days.","channel":{"id":"resolutions-email","type":"email","label":"Starlink pre-arbitration notice and complaints email","value":"starlinkresolutions@spacex.com","purposes":["billing_error","poor_service"],"notes":"The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.","source":"https://starlink.com/legal/documents/DOC-1020-91087-64","last_verified":"2026-10-12"}}],"security":{"official_domains":["starlink.com","spacex.com"],"never_asks":[],"known_scams":[],"report_phishing":[]},"credibility":{"grade":"B","primary_share":1.0,"sources":{"primary":11},"verified_from":{"page":10,"search_snippet":1},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"dossier":null,"guide":{"key":"internet_tv","title":"Internet, cable and satellite TV — how complaints work","last_verified":"2026-10-12","file":"guides/internet_tv.md","page":"https://escalate.alexgaoth.com/#/guides/internet_tv"}}