Starlink
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 100% of 11 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Get help with (3)
- Cancellation problemCancel in the account before the billing day (UTC); there are no refunds for unused service.
- Equipment returnReturn hardware within the 30-day trial for a full refund; the trial covers hardware, not free service.
- Outage creditResidential plans get no outage credits; only Local and Global Priority plans have an uptime SLA.
Contacts (6)
Phone
- Starlink phone support for the US and Canada, English (888-GO-STARLINK)
Hours: 24/7
Use for: Billing error, Cancellation problem, Outage credit
Source: starlink.com, verified 2026-10-12
Online tools and accounts
- Submit a Starlink Support Request (support ticket) Sign-in required
In the Starlink app - Support, Messages, Contact Starlink Support. On starlink.com - My Account, Messages, New Ticket. People without account access can use the "Submit a request" link on the Contact Starlink Customer Support article.
Use for: Billing error, Cancellation problem, Equipment return, Outage credit, Refund request
Source: starlink.com, verified 2026-10-12
- How do I cancel service? (Starlink Help Center)
Use for: Cancellation problem
Source: starlink.com, verified 2026-10-12
- Additional FAQs - Billing (30-day hardware trial, refunds)
Use for: Refund request, Cancellation problem, Equipment return
Source: starlink.com, verified 2026-10-12
- Starlink Terms of Service (US)
The page loads by JavaScript; terms here were confirmed from official-domain search snippets.
Source: starlink.com, verified 2026-10-12
- Starlink pre-arbitration notice and complaints email
The US Terms of Service require a written description of the issue and desired resolution sent here before arbitration.
Use for: Billing error, Poor service or broken promise
Source: starlink.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
Federal regulator
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Arbitration
Email a written description of the issue and the resolution you want first; arbitration may start if the dispute is not resolved within 60 days.
Known blockers
- Most Starlink support goes through tickets in the signed-in account or app.
- starlink.com help and legal pages load by JavaScript; values here come from official-domain search snippets.
Scam warnings
Official domains
starlink.comspacex.com
Real links and emails from Starlink end in one of these.
For the whole industry, read Internet, cable and satellite TV — how complaints work.
Verification notes
Starlink is SpaceX's satellite internet service. Help Center pages differ by country (for example on refunds after the 30-day window), so use the US pages. A 12-month residential commitment option carries a Change Fee whose amount differs between Starlink documents; it was not recorded here.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Starlink: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin