Sam's Club: cancellation problem

Collect

• membership number
• renewal date and amount
• cancellation confirmation

Steps

1. Cancel at the membership desk of any club, or call the membership line, and ask for a refund of the current year's fee under the 100% Membership Satisfaction Guarantee.

   PhoneSam's Club membership line (cancel membership) +1-888-746-7726

2. To stop only the next renewal, turn off Auto-renew in your account settings, at a club, or through Sam's Club contact channels. This does not cancel the membership.

   In personMembership / Member Services desk at any Sam's Club Any Sam's Club location, Member Services desk

3. If the fee is auto-billed to a Sam's Club credit card, also call the card issuer to leave the automatic billing program.

   PhoneSam's Club personal credit card line +1-800-964-1917

4. Dispute any renewal charge made after a confirmed cancellation with your card issuer.

More contacts for this issue

Facts you can cite

• Policy

  Under the 100% Membership Satisfaction Guarantee, an unsatisfied member can ask Sam's Club to cancel the membership and refund the amount paid for the current year's membership fee. Read from search-result text of Sam's Club's terms page on 2026-10-13; the page blocked automated fetches.

  Source: help.samsclub.com, verified 2026-10-13

• Limit

  The guarantee applies to current active members; memberships bought through the Sponsored Membership Program or third parties and guest memberships are excluded. Plus has a limit of one Plus Membership cancellation per household or business per year, and refunds cover the current membership year only. Read from search-result text on 2026-10-13; the pages blocked automated fetches.

  Source: help.samsclub.com, verified 2026-10-13

• Policy

  Cancellation of enrollment in the Auto-renew Program is distinct from cancellation of the Sam's Club Membership. Auto-renew can be removed in the account's Auto-renew settings, at a local club, or by contacting Sam's Club. Read from search-result text on 2026-10-13; the pages blocked automated fetches.

  Source: help.samsclub.com, verified 2026-10-13

• Policy

  A member who cancels without a refund keeps access until the end of the membership year; a member who takes the guarantee refund loses access. Read from search-result text on 2026-10-13; the pages blocked automated fetches.

  Source: help.samsclub.com, verified 2026-10-13

Rules in force

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneSam's Club membership line (cancel membership) +1-888-746-7726

2. Supervisor

   In personMembership / Member Services desk at any Sam's Club Any Sam's Club location, Member Services desk

3. Written complaint

   FormSam's Club help center email form

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a membership charge after a cancellation.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Public complaint

   RegulatorBetter Business Bureau

Watch out

Related

• Cancellation problem at other companies
• Retail and online shopping — how complaints work
• Sam's Club: refund request