HelloFresh: cancellation problem

Collect

• cancellation confirmation
• screenshot of the My Menu deadline
• date and time you cancelled
• charges after that date

Steps

1. Check the deadline on the My Menu page for your next delivery.

2. Sign in, click your name, then Account Settings. On the Plan settings page click Manage under Subscription Status and cancel.

   OnlineHelloFresh account: click your name, then Account Settings > Plan settings > Manage (Subscription Status) to cancel Sign-in required

3. If you cannot cancel online, contact Customer Care through the contact page or by email.

   EmailHelloFresh Customer Care email hello@hellofresh.com

4. Save the confirmation. Dispute any box charged for a week after a cancellation made before that week's deadline.

More contacts for this issue

Facts you can cite

• Deadline

  To cancel or change you must act "before the day and time listed on the 'My Menu' page." Example in the Terms, for a Tuesday delivery: "you have until Thursday at 11:59 PM PT to cancel your subscription" (section 10.3).

  Source: hellofresh.com, verified 2026-10-13

• Policy

  Selections "lock" five days before the delivery day, and the card is charged the following day (section 10.2). If you cancel after the deadline, "you will be charged and receive your Meal Box for that week," and the cancellation takes effect for the following Delivery Week (section 10.3).

  Source: hellofresh.com, verified 2026-10-13

• Policy

  The subscription has "AN INITIAL CHARGE FOLLOWED BY RECURRING WEEKLY CHARGES" until cancelled. After cancelling you may use the subscription until the end of the then-current subscription week and "WILL NOT BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE" (section 5.2).

  Source: hellofresh.com, verified 2026-10-13

• Process

  Before arbitration you must send a written dispute notice by certified mail to HelloFresh, Attn. Legal Department, 28 Liberty Street, 10th Floor, New York, NY 10005, with a copy to arbitrationoptout@hellofresh.com. Either side may start arbitration or small claims if it is not resolved within 60 days. You may opt out of arbitration by written notice to arbitrationoptout@hellofresh.com within 30 days of first becoming subject to it (section 24).

  Source: hellofresh.com, verified 2026-10-13

• Contact

  California residents may report complaints to the Complaint Assistance Unit of the California Department of Consumer Affairs at (800) 952-5210 (section 30, Cal. Civ. Code 1789.3).

  Source: hellofresh.com, verified 2026-10-13

• Policy

  Money loaded as HelloFresh Cash is a "non-refundable amount," and promotional, discount or compensation funds may be withdrawn "upon your account cancellation."

  Source: hellofresh.com, verified 2026-10-13

Rules in force

• Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
  15 U.S.C. 8401-8405

  A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.

  Source: law.cornell.edu, verified 2026-10-12

  3 citable points

  • Policy

    Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".

    Source: law.cornell.edu, verified 2026-10-12

  • Policy

    The seller must provide "simple mechanisms for a consumer to stop recurring charges" on the consumer's credit card, debit card, bank account or other financial account.

    Source: law.cornell.edu, verified 2026-10-12

  • Process

    A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.

    Source: law.cornell.edu, verified 2026-10-12

Rules not in force (do not cite)

• FTC "Click-to-Cancel" amendments to the Negative Option Rule (2024) Vacated
  16 CFR part 425 (2024 amendments, published November 15, 2024)

  Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).

  Not in force. Do not cite it as current law.

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneHelloFresh Customer Care +1-646-846-3663

2. Written complaint

   EmailHelloFresh Customer Care email hello@hellofresh.com

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for charges after a cancellation.

4. Federal regulator

   RegulatorFederal Trade Commission +1-877-382-4357

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Related

• Cancellation problem at other companies
• Subscriptions — how complaints work
• HelloFresh: refund request
• HelloFresh: charged after a free trial
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