HelloFresh

Get help with (5)

• Cancellation problemCancel in Account Settings before the weekly deadline shown on the My Menu page (selections lock five days before delivery). After the deadline you are charged for and receive that week's box; the cancellation applies from the next delivery week.
• Refund requestReport an unsatisfactory ingredient or meal kit within 5 days of receipt by email or phone. HelloFresh usually gives a credit and may, in some situations, give a partial or full refund.
• Charged after a free trialAn introductory voucher discount applies only to the first week; after that you are billed the standard weekly rate unless you cancel before the voucher period ends.
• Unauthorized chargeIf you think someone else used your account, tell HelloFresh at once by email or phone; the Terms make you responsible for activity on your account.
• Bill went upHelloFresh gives at least 10 days' notice of a change to your plan rate. Accepting deliveries after the notice counts as accepting the new price, so cancel or change the plan first if you object.

Contacts (6)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneHelloFresh Customer Care +1-646-846-3663

2. Written complaint

   EmailHelloFresh Customer Care email hello@hellofresh.com

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for charges after a cancellation.

4. Federal regulator

   RegulatorFederal Trade Commission +1-877-382-4357

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Known blockers

Scam warnings

Verification notes

HelloFresh is a weekly meal-kit subscription. The U.S. contracting company named in the Terms is Grocery Delivery E-Services USA, Inc. (Terms effective March 18, 2026). The Terms require a written dispute notice and a 60-day informal resolution period, then individual arbitration or small claims court, with a class action waiver (section 24). The contact-us page returned HTTP 403 to automated fetches on 2026-10-13; contacts here come from the Terms.