SeatGeek: unauthorized charge
If no one in your household bought tickets, report the charge to SeatGeek support and to the card issuer, and secure the account.
What does this mean?
Grade C (use with care: check the source of each value before relying on it). 100% of 10 sources are the organization's own pages or government sites; 9 value(s) were read from a search snippet or an archive copy.
Collect
- card statement with the charge
- SeatGeek order number if shown
- account email
Steps
Check whether anyone in your household bought live-event tickets recently.
Report the unfamiliar purchase to SeatGeek support so it can investigate the charge.
AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in requiredReport the charge to the card issuer at once (rules tila-unauthorized-card-liability and fcba-billing-error).
Change to a strong, unique password, turn on two-factor authentication, and sign in only through the SeatGeek app or seatgeek.com.
If it is fraud, report it at ReportFraud.ftc.gov.
More contacts for this issue
Facts you can cite
- Process
Seen only as a search-result snippet. SeatGeek's help center says that if you see a charge you don't recognize and no one in your household has bought live event tickets recently, you should contact support so SeatGeek can investigate the charge.
Source: support.seatgeek.com, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
4 citable points
- Policy
Before obtaining the consumer's billing information, the seller must provide text that "clearly and conspicuously discloses all material terms of the transaction".
Source: law.cornell.edu, verified 2026-10-12
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.
Source: law.cornell.edu, verified 2026-10-12
- Process
A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in requiredWritten complaint
AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in requiredPut the request in writing in the support chat or ticket and keep the transcript.
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- seatgeek.com and support.seatgeek.com return HTTP 403 to automated fetching, so an agent may not be able to read the help center or the Buyer Guarantee directly.
- Support is reached from the order inside the signed-in account (app or website); phone support is offered only within 7 days of the event for urgent issues.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
SeatGeek charged me [amount] on [date] and I did not authorize it. Use Escalate Anything to get it reversed.Source code, other install options and the Claude Code plugin