{"id":"seatgeek","page":"https://escalate.alexgaoth.com/#/c/seatgeek","html":"https://escalate.alexgaoth.com/c/seatgeek/","generated":"2026-10-15","company":{"id":"seatgeek","name":"SeatGeek","aliases":["seatgeek inc","seatgeek.com","seat geek"],"sector":"ticketing","website":"https://seatgeek.com","regulators":["ftc"],"channels":[{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"},{"id":"help-center","type":"portal","label":"SeatGeek Help Center","value":"https://seatgeek.com/help","purposes":["event_cancelled","refund_request","unauthorized_charge"],"access":"open","notes":"Seen only in search results (the site returned HTTP 403 to automated fetching). Help articles also live at https://support.seatgeek.com/hc/en-us.","source":"https://seatgeek.com/help","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"contact-support"},{"rung":"written_complaint","channel":"contact-support","note":"Put the request in writing in the support chat or ticket and keep the transcript."},{"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error)."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"event_cancelled","summary":"For an event officially cancelled and not rescheduled, the Buyer Guarantee gives a full refund of the purchase price to the original payment method or, where state law allows, a credit, at SeatGeek's choice. Postponed, TBD or rescheduled events are not refunded unless state law requires it.","evidence":["order number","the organizer's cancellation notice","total paid including fees","SeatGeek's cancellation email"],"steps":[{"do":"Confirm the event is officially cancelled and not rescheduled. For a postponed, TBD or rescheduled event the tickets usually stay valid; if you cannot go, resell them on the SeatGeek Marketplace."},{"do":"Wait for SeatGeek's notice about next steps, then check the order in your account.","channel":"contact-support"},{"do":"If you want money rather than a credit, ask in writing for a refund to the original payment method and mention any state law that requires a cash refund.","channel":"contact-support"},{"do":"If SeatGeek does not refund a cancelled event, dispute the charge with the card issuer (rule fcba-billing-error)."},{"do":"Report the refusal to the FTC and your state attorney general.","regulator":"ftc"}],"facts":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek's Buyer Guarantee says that if your event is officially canceled and not rescheduled, SeatGeek, in its sole discretion, will provide a full refund of the purchase price to your original payment method or, subject to applicable state laws, issue a credit for use on a future purchase. The snippet does not say whether service fees are part of the refund.","issues":["event_cancelled"],"source":"https://seatgeek.com/buyer-guarantee","last_verified":"2026-10-13"},{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek's help article says that if your event is postponed, marked TBD or rescheduled, your tickets will usually remain valid for the new date, and that SeatGeek and its sellers are unable to offer refunds for postponed, TBD or rescheduled events unless state laws directly stipulate otherwise.","issues":["event_cancelled"],"source":"https://support.seatgeek.com/hc/en-us/articles/42099234367123-What-happens-if-my-event-is-postponed-or-rescheduled","last_verified":"2026-10-13"}]},{"issue":"refund_request","summary":"If you can no longer attend, the optional Refundable Tickets add-on allows a refund, minus its service charge, when you cancel at least 48 hours before the event. Without it, resale on the SeatGeek Marketplace is the usual route.","evidence":["order number","proof that the Refundable Tickets add-on was bought","time of the cancellation request"],"steps":[{"do":"Check the order for the Refundable Tickets add-on. If you have it, cancel for any reason up to 48 hours before the event start time.","channel":"contact-support"},{"do":"Without the add-on, list the tickets for resale on the SeatGeek Marketplace."},{"do":"For a ticket that does not arrive or does not work, contact support from the order and ask for replacement tickets or a refund under the Buyer Guarantee.","channel":"contact-support"}],"facts":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek's Refundable Tickets add-on lets you cancel for any reason up to 48 hours before the event start time and get a refund of the order, excluding the service charge. The service charge is not refundable unless the event is canceled and covered by the Buyer Guarantee, and it is not refundable for postponed events.","issues":["refund_request","event_cancelled"],"source":"https://support.seatgeek.com/hc/en-us/articles/42793369572115-What-are-Refundable-Tickets-on-SeatGeek","last_verified":"2026-10-13"}]},{"issue":"billing_error","summary":"Since May 12, 2025 the FTC fee rule (rule ftc-junk-fees-rule) requires ticket resale platforms to show the total price, including mandatory fees, up front.","evidence":["screenshots of the listed price and the checkout total","order confirmation","card statement"],"steps":[{"do":"Compare the total price shown when you chose the tickets with the amount charged. Save screenshots."},{"do":"Ask SeatGeek support to refund any amount above the total price it showed.","channel":"contact-support"},{"do":"If SeatGeek does not correct it, send a billing-error dispute to the card issuer (rule fcba-billing-error)."},{"do":"Report hidden or misrepresented fees to the FTC.","regulator":"ftc"}],"facts":[{"kind":"policy","claim":"The FTC's compliance FAQ says that effective May 12, 2025 the Rule on Unfair or Deceptive Fees covers any business that offers, displays or advertises live-event tickets, including third-party platforms and resellers in the secondary ticket market, and that they must tell people upfront the total price they will pay.","issues":["billing_error"],"source":"https://www.ftc.gov/business-guidance/resources/rule-unfair-or-deceptive-fees-frequently-asked-questions","last_verified":"2026-10-13"}]},{"issue":"unauthorized_charge","summary":"If no one in your household bought tickets, report the charge to SeatGeek support and to the card issuer, and secure the account.","evidence":["card statement with the charge","SeatGeek order number if shown","account email"],"steps":[{"do":"Check whether anyone in your household bought live-event tickets recently."},{"do":"Report the unfamiliar purchase to SeatGeek support so it can investigate the charge.","channel":"contact-support"},{"do":"Report the charge to the card issuer at once (rules tila-unauthorized-card-liability and fcba-billing-error)."},{"do":"Change to a strong, unique password, turn on two-factor authentication, and sign in only through the SeatGeek app or seatgeek.com."},{"do":"If it is fraud, report it at ReportFraud.ftc.gov.","regulator":"ftc"}],"facts":[{"kind":"process","claim":"Seen only as a search-result snippet. SeatGeek's help center says that if you see a charge you don't recognize and no one in your household has bought live event tickets recently, you should contact support so SeatGeek can investigate the charge.","issues":["unauthorized_charge"],"source":"https://support.seatgeek.com/hc/en-us/articles/360020332314-I-didn-t-place-this-order-How-can-I-report-an-unfamiliar-purchase","last_verified":"2026-10-13"}]}],"known_blockers":["seatgeek.com and support.seatgeek.com return HTTP 403 to automated fetching, so an agent may not be able to read the help center or the Buyer Guarantee directly.","Support is reached from the order inside the signed-in account (app or website); phone support is offered only within 7 days of the event for urgent issues."],"notes":"Checked 2026-10-13. Every SeatGeek value in this file (all but the FTC fee-rule fact) comes from search-result snippets of seatgeek.com and support.seatgeek.com pages, because both sites blocked automated fetching (HTTP 403) and archive copies could not be loaded. Confirm the wording on the live pages before quoting it in a dispute. A snippet from the SeatGeek help center also says official SeatGeek emails always come from an address ending in @seatgeek.com. No SeatGeek phone number, complaint email or mailing address was confirmed.","official_domains":["seatgeek.com"],"security":{"never_asks":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never ask for passwords, full payment details or verification codes through social media or unofficial communication channels.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never request payment through wire transfers or require gift cards or money orders to purchase, transfer or refund tickets.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek warns that scammers create fake support phone numbers, email addresses, websites and social media accounts that pretend to be SeatGeek Support, to steal account credentials, get access to tickets, charge for fake support services or collect personal or financial information. Contact details found on third-party websites may not be legitimate.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}]}},"playbooks":{"event_cancelled":{"company":{"id":"seatgeek","name":"SeatGeek","sector":"ticketing","website":"https://seatgeek.com","account_url":null},"issue":{"id":"event_cancelled","name":"Event cancelled, postponed or changed"},"playbook_source":"company","summary":"For an event officially cancelled and not rescheduled, the Buyer Guarantee gives a full refund of the purchase price to the original payment method or, where state law allows, a credit, at SeatGeek's choice. Postponed, TBD or rescheduled events are not refunded unless state law requires it.","evidence":["order number","the organizer's cancellation notice","total paid including fees","SeatGeek's cancellation email"],"steps":[{"do":"Confirm the event is officially cancelled and not rescheduled. For a postponed, TBD or rescheduled event the tickets usually stay valid; if you cannot go, resell them on the SeatGeek Marketplace."},{"do":"Wait for SeatGeek's notice about next steps, then check the order in your account.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"do":"If you want money rather than a credit, ask in writing for a refund to the original payment method and mention any state law that requires a cash refund.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"do":"If SeatGeek does not refund a cancelled event, dispute the charge with the card issuer (rule fcba-billing-error)."},{"do":"Report the refusal to the FTC and your state attorney general.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}}],"channels":[{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"},{"id":"help-center","type":"portal","label":"SeatGeek Help Center","value":"https://seatgeek.com/help","purposes":["event_cancelled","refund_request","unauthorized_charge"],"access":"open","notes":"Seen only in search results (the site returned HTTP 403 to automated fetching). Help articles also live at https://support.seatgeek.com/hc/en-us.","source":"https://seatgeek.com/help","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek's Buyer Guarantee says that if your event is officially canceled and not rescheduled, SeatGeek, in its sole discretion, will provide a full refund of the purchase price to your original payment method or, subject to applicable state laws, issue a credit for use on a future purchase. The snippet does not say whether service fees are part of the refund.","issues":["event_cancelled"],"source":"https://seatgeek.com/buyer-guarantee","last_verified":"2026-10-13"},{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek's help article says that if your event is postponed, marked TBD or rescheduled, your tickets will usually remain valid for the new date, and that SeatGeek and its sellers are unable to offer refunds for postponed, TBD or rescheduled events unless state laws directly stipulate otherwise.","issues":["event_cancelled"],"source":"https://support.seatgeek.com/hc/en-us/articles/42099234367123-What-happens-if-my-event-is-postponed-or-rescheduled","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Put the request in writing in the support chat or ticket and keep the transcript.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["seatgeek.com and support.seatgeek.com return HTTP 403 to automated fetching, so an agent may not be able to read the help center or the Buyer Guarantee directly.","Support is reached from the order inside the signed-in account (app or website); phone support is offered only within 7 days of the event for urgent issues."],"security":{"official_domains":["seatgeek.com"],"never_asks":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never ask for passwords, full payment details or verification codes through social media or unofficial communication channels.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never request payment through wire transfers or require gift cards or money orders to purchase, transfer or refund tickets.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek warns that scammers create fake support phone numbers, email addresses, websites and social media accounts that pretend to be SeatGeek Support, to steal account credentials, get access to tickets, charge for fake support services or collect personal or financial information. Contact details found on third-party websites may not be legitimate.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":1,"search_snippet":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 10 sources are the organization's own pages or government sites; 9 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Checked 2026-10-13. Every SeatGeek value in this file (all but the FTC fee-rule fact) comes from search-result snippets of seatgeek.com and support.seatgeek.com pages, because both sites blocked automated fetching (HTTP 403) and archive copies could not be loaded. Confirm the wording on the live pages before quoting it in a dispute. A snippet from the SeatGeek help center also says official SeatGeek emails always come from an address ending in @seatgeek.com. No SeatGeek phone number, complaint email or mailing address was confirmed.","warnings":[]},"refund_request":{"company":{"id":"seatgeek","name":"SeatGeek","sector":"ticketing","website":"https://seatgeek.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"If you can no longer attend, the optional Refundable Tickets add-on allows a refund, minus its service charge, when you cancel at least 48 hours before the event. Without it, resale on the SeatGeek Marketplace is the usual route.","evidence":["order number","proof that the Refundable Tickets add-on was bought","time of the cancellation request"],"steps":[{"do":"Check the order for the Refundable Tickets add-on. If you have it, cancel for any reason up to 48 hours before the event start time.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"do":"Without the add-on, list the tickets for resale on the SeatGeek Marketplace."},{"do":"For a ticket that does not arrive or does not work, contact support from the order and ask for replacement tickets or a refund under the Buyer Guarantee.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}}],"channels":[{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"},{"id":"help-center","type":"portal","label":"SeatGeek Help Center","value":"https://seatgeek.com/help","purposes":["event_cancelled","refund_request","unauthorized_charge"],"access":"open","notes":"Seen only in search results (the site returned HTTP 403 to automated fetching). Help articles also live at https://support.seatgeek.com/hc/en-us.","source":"https://seatgeek.com/help","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek's Refundable Tickets add-on lets you cancel for any reason up to 48 hours before the event start time and get a refund of the order, excluding the service charge. The service charge is not refundable unless the event is canceled and covered by the Buyer Guarantee, and it is not refundable for postponed events.","issues":["refund_request","event_cancelled"],"source":"https://support.seatgeek.com/hc/en-us/articles/42793369572115-What-are-Refundable-Tickets-on-SeatGeek","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Put the request in writing in the support chat or ticket and keep the transcript.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["seatgeek.com and support.seatgeek.com return HTTP 403 to automated fetching, so an agent may not be able to read the help center or the Buyer Guarantee directly.","Support is reached from the order inside the signed-in account (app or website); phone support is offered only within 7 days of the event for urgent issues."],"security":{"official_domains":["seatgeek.com"],"never_asks":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never ask for passwords, full payment details or verification codes through social media or unofficial communication channels.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never request payment through wire transfers or require gift cards or money orders to purchase, transfer or refund tickets.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek warns that scammers create fake support phone numbers, email addresses, websites and social media accounts that pretend to be SeatGeek Support, to steal account credentials, get access to tickets, charge for fake support services or collect personal or financial information. Contact details found on third-party websites may not be legitimate.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":1,"search_snippet":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 10 sources are the organization's own pages or government sites; 9 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Checked 2026-10-13. Every SeatGeek value in this file (all but the FTC fee-rule fact) comes from search-result snippets of seatgeek.com and support.seatgeek.com pages, because both sites blocked automated fetching (HTTP 403) and archive copies could not be loaded. Confirm the wording on the live pages before quoting it in a dispute. A snippet from the SeatGeek help center also says official SeatGeek emails always come from an address ending in @seatgeek.com. No SeatGeek phone number, complaint email or mailing address was confirmed.","warnings":[]},"billing_error":{"company":{"id":"seatgeek","name":"SeatGeek","sector":"ticketing","website":"https://seatgeek.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Since May 12, 2025 the FTC fee rule (rule ftc-junk-fees-rule) requires ticket resale platforms to show the total price, including mandatory fees, up front.","evidence":["screenshots of the listed price and the checkout total","order confirmation","card statement"],"steps":[{"do":"Compare the total price shown when you chose the tickets with the amount charged. Save screenshots."},{"do":"Ask SeatGeek support to refund any amount above the total price it showed.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"do":"If SeatGeek does not correct it, send a billing-error dispute to the card issuer (rule fcba-billing-error)."},{"do":"Report hidden or misrepresented fees to the FTC.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}}],"channels":[],"facts":[{"kind":"policy","claim":"The FTC's compliance FAQ says that effective May 12, 2025 the Rule on Unfair or Deceptive Fees covers any business that offers, displays or advertises live-event tickets, including third-party platforms and resellers in the secondary ticket market, and that they must tell people upfront the total price they will pay.","issues":["billing_error"],"source":"https://www.ftc.gov/business-guidance/resources/rule-unfair-or-deceptive-fees-frequently-asked-questions","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Put the request in writing in the support chat or ticket and keep the transcript.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["seatgeek.com and support.seatgeek.com return HTTP 403 to automated fetching, so an agent may not be able to read the help center or the Buyer Guarantee directly.","Support is reached from the order inside the signed-in account (app or website); phone support is offered only within 7 days of the event for urgent issues."],"security":{"official_domains":["seatgeek.com"],"never_asks":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never ask for passwords, full payment details or verification codes through social media or unofficial communication channels.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never request payment through wire transfers or require gift cards or money orders to purchase, transfer or refund tickets.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek warns that scammers create fake support phone numbers, email addresses, websites and social media accounts that pretend to be SeatGeek Support, to steal account credentials, get access to tickets, charge for fake support services or collect personal or financial information. Contact details found on third-party websites may not be legitimate.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":1,"search_snippet":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 10 sources are the organization's own pages or government sites; 9 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Checked 2026-10-13. Every SeatGeek value in this file (all but the FTC fee-rule fact) comes from search-result snippets of seatgeek.com and support.seatgeek.com pages, because both sites blocked automated fetching (HTTP 403) and archive copies could not be loaded. Confirm the wording on the live pages before quoting it in a dispute. A snippet from the SeatGeek help center also says official SeatGeek emails always come from an address ending in @seatgeek.com. No SeatGeek phone number, complaint email or mailing address was confirmed.","warnings":[]},"unauthorized_charge":{"company":{"id":"seatgeek","name":"SeatGeek","sector":"ticketing","website":"https://seatgeek.com","account_url":null},"issue":{"id":"unauthorized_charge","name":"Unauthorized charge"},"playbook_source":"company","summary":"If no one in your household bought tickets, report the charge to SeatGeek support and to the card issuer, and secure the account.","evidence":["card statement with the charge","SeatGeek order number if shown","account email"],"steps":[{"do":"Check whether anyone in your household bought live-event tickets recently."},{"do":"Report the unfamiliar purchase to SeatGeek support so it can investigate the charge.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"do":"Report the charge to the card issuer at once (rules tila-unauthorized-card-liability and fcba-billing-error)."},{"do":"Change to a strong, unique password, turn on two-factor authentication, and sign in only through the SeatGeek app or seatgeek.com."},{"do":"If it is fraud, report it at ReportFraud.ftc.gov.","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}}],"channels":[{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"},{"id":"help-center","type":"portal","label":"SeatGeek Help Center","value":"https://seatgeek.com/help","purposes":["event_cancelled","refund_request","unauthorized_charge"],"access":"open","notes":"Seen only in search results (the site returned HTTP 403 to automated fetching). Help articles also live at https://support.seatgeek.com/hc/en-us.","source":"https://seatgeek.com/help","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"Seen only as a search-result snippet. SeatGeek's help center says that if you see a charge you don't recognize and no one in your household has bought live event tickets recently, you should contact support so SeatGeek can investigate the charge.","issues":["unauthorized_charge"],"source":"https://support.seatgeek.com/hc/en-us/articles/360020332314-I-didn-t-place-this-order-How-can-I-report-an-unfamiliar-purchase","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":1,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"A post-transaction third-party seller may not charge a consumer for an online sale unless it discloses the material terms and gets express informed consent, including the consumer's full account number, before charging. An initial merchant may not pass a customer's account number or other billing information to such a seller.","issues":["unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8402","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Put the request in writing in the support chat or ticket and keep the transcript.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["seatgeek.com and support.seatgeek.com return HTTP 403 to automated fetching, so an agent may not be able to read the help center or the Buyer Guarantee directly.","Support is reached from the order inside the signed-in account (app or website); phone support is offered only within 7 days of the event for urgent issues."],"security":{"official_domains":["seatgeek.com"],"never_asks":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never ask for passwords, full payment details or verification codes through social media or unofficial communication channels.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never request payment through wire transfers or require gift cards or money orders to purchase, transfer or refund tickets.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek warns that scammers create fake support phone numbers, email addresses, websites and social media accounts that pretend to be SeatGeek Support, to steal account credentials, get access to tickets, charge for fake support services or collect personal or financial information. Contact details found on third-party websites may not be legitimate.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":1,"search_snippet":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 10 sources are the organization's own pages or government sites; 9 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Checked 2026-10-13. Every SeatGeek value in this file (all but the FTC fee-rule fact) comes from search-result snippets of seatgeek.com and support.seatgeek.com pages, because both sites blocked automated fetching (HTTP 403) and archive copies could not be loaded. Confirm the wording on the live pages before quoting it in a dispute. A snippet from the SeatGeek help center also says official SeatGeek emails always come from an address ending in @seatgeek.com. No SeatGeek phone number, complaint email or mailing address was confirmed.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":1,"rung":"written_complaint","note":"Put the request in writing in the support chat or ticket and keep the transcript.","channel":{"id":"contact-support","type":"app","label":"Contact Support from the order (Event Experts)","value":"SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support","hours":"9 AM to 1 AM EST","purposes":["event_cancelled","refund_request","unauthorized_charge","account_access"],"access":"login","notes":"Seen only as a search-result snippet; seatgeek.com and support.seatgeek.com blocked automated fetching (HTTP 403). The snippet says to tap Contact Support when viewing the order in the Tickets section; in the app, Help and Support is under the Me tab, and on the website the Support tab and help center offer chat. Phone support is available only within 7 days of your event for urgent issues (no number was shown). SeatGeek says its only official support channels are its app and website. For tickets bought from another seller, contact that original point of purchase.","source":"https://support.seatgeek.com/hc/en-us/articles/360007287753-How-do-I-contact-SeatGeek-customer-service","last_verified":"2026-10-13"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["seatgeek.com"],"never_asks":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never ask for passwords, full payment details or verification codes through social media or unofficial communication channels.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"},{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek says it will never request payment through wire transfers or require gift cards or money orders to purchase, transfer or refund tickets.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Seen only as a search-result snippet. SeatGeek warns that scammers create fake support phone numbers, email addresses, websites and social media accounts that pretend to be SeatGeek Support, to steal account credentials, get access to tickets, charge for fake support services or collect personal or financial information. Contact details found on third-party websites may not be legitimate.","source":"https://support.seatgeek.com/hc/en-us/articles/28222417389843-How-to-spot-scams","last_verified":"2026-10-13"}],"report_phishing":[]},"credibility":{"grade":"C","primary_share":1.0,"sources":{"primary":10},"verified_from":{"page":1,"search_snippet":9},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade C (use with care: check the source of each value before relying on it). 100% of 10 sources are the organization's own pages or government sites; 9 value(s) were read from a search snippet or an archive copy.","dossier_last_verified":null},"dossier":null,"guide":{"key":"ticketing","title":"Event tickets and resale — how complaints work","last_verified":"2026-10-13","file":"guides/ticketing.md","page":"https://escalate.alexgaoth.com/#/guides/ticketing"}}