SeatGeek: billing error
Since May 12, 2025 the FTC fee rule (rule ftc-junk-fees-rule) requires ticket resale platforms to show the total price, including mandatory fees, up front.
What does this mean?
Grade C (use with care: check the source of each value before relying on it). 100% of 10 sources are the organization's own pages or government sites; 9 value(s) were read from a search snippet or an archive copy.
Collect
- screenshots of the listed price and the checkout total
- order confirmation
- card statement
Steps
Compare the total price shown when you chose the tickets with the amount charged. Save screenshots.
Ask SeatGeek support to refund any amount above the total price it showed.
AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in requiredIf SeatGeek does not correct it, send a billing-error dispute to the card issuer (rule fcba-billing-error).
Report hidden or misrepresented fees to the FTC.
Facts you can cite
- Policy
The FTC's compliance FAQ says that effective May 12, 2025 the Rule on Unfair or Deceptive Fees covers any business that offers, displays or advertises live-event tickets, including third-party platforms and resellers in the secondary ticket market, and that they must tell people upfront the total price they will pay.
Source: ftc.gov, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in requiredWritten complaint
AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in requiredPut the request in writing in the support chat or ticket and keep the transcript.
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- seatgeek.com and support.seatgeek.com return HTTP 403 to automated fetching, so an agent may not be able to read the help center or the Buyer Guarantee directly.
- Support is reached from the order inside the signed-in account (app or website); phone support is offered only within 7 days of the event for urgent issues.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
SeatGeek charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin