SeatGeek: event cancelled, postponed or changed

Collect

• order number
• the organizer's cancellation notice
• total paid including fees
• SeatGeek's cancellation email

Steps

1. Confirm the event is officially cancelled and not rescheduled. For a postponed, TBD or rescheduled event the tickets usually stay valid; if you cannot go, resell them on the SeatGeek Marketplace.

2. Wait for SeatGeek's notice about next steps, then check the order in your account.

   AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in required

3. If you want money rather than a credit, ask in writing for a refund to the original payment method and mention any state law that requires a cash refund.

   AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in required

4. If SeatGeek does not refund a cancelled event, dispute the charge with the card issuer (rule fcba-billing-error).

5. Report the refusal to the FTC and your state attorney general.

   RegulatorFederal Trade Commission +1-877-382-4357

More contacts for this issue

Facts you can cite

• Policy

  Seen only as a search-result snippet. SeatGeek's Buyer Guarantee says that if your event is officially canceled and not rescheduled, SeatGeek, in its sole discretion, will provide a full refund of the purchase price to your original payment method or, subject to applicable state laws, issue a credit for use on a future purchase. The snippet does not say whether service fees are part of the refund.

  Source: seatgeek.com, verified 2026-10-13

• Policy

  Seen only as a search-result snippet. SeatGeek's help article says that if your event is postponed, marked TBD or rescheduled, your tickets will usually remain valid for the new date, and that SeatGeek and its sellers are unable to offer refunds for postponed, TBD or rescheduled events unless state laws directly stipulate otherwise.

  Source: support.seatgeek.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in required

2. Written complaint

   AppContact Support from the order (Event Experts) SeatGeek app or seatgeek.com > Tickets > select the order > Contact Support Sign-in required

   Put the request in writing in the support chat or ticket and keep the transcript.

3. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

   Card dispute for a cancelled event that was not refunded (rule fcba-billing-error).

4. Federal regulator

   RegulatorFederal Trade Commission +1-877-382-4357

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Related

• Event cancelled, postponed or changed at other companies
• Event tickets and resale — how complaints work
• SeatGeek: refund request
• SeatGeek: billing error
• SeatGeek: unauthorized charge