PacifiCorp: disconnection notice
Ask for a payment arrangement and submit a medical certificate if it applies; Oregon pauses shutoffs in heat, cold, smoke and wildfire evacuations, and Washington gives a 5-business-day medical grace period.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 40 sources are the organization's own pages or government sites.
Collect
- disconnection notice
- account balance
- medical certificate
- income information
Steps
Call before the disconnection date and ask for a payment arrangement, or set one up online.
If someone in the home has a medical condition, have a qualified medical professional complete the Medical Certificate and send it in.
Apply for your state's bill assistance programs.
If the company will not agree, contact the state commission before the disconnection date.
More contacts for this issue
Facts you can cite
- Policy
Pacific Power (Oregon) does not disconnect for nonpayment starting 24 hours before a forecast low at or below 32 F (November-April) or a winter storm warning that threatens life or property; from May to October when the forecast low is at or below 32 F and the high at or below 60 F; starting 24 hours before a local Heat Advisory, Heat Watch or Heat Warning; and when the Air Quality Index is at or above 100. Protections extend 48 hours after these events.
Source: pacificpower.net, verified 2026-10-13
- Policy
Pacific Power (Oregon) does not disconnect customers in an area under a level 2 or level 3 wildfire evacuation notice or order; residential protection lasts two days after the order is lifted.
Source: pacificpower.net, verified 2026-10-13
- Policy
In Oregon, Pacific Power disconnects for nonpayment between 8 a.m. and 2 p.m. Residential customers disconnected in the 7 days before a weather event are reconnected if they ask within 7 calendar days after it ends; income-qualified and medical certificate customers pay no reconnection fee or balance for these reconnections.
Source: pacificpower.net, verified 2026-10-13
- Policy
Pacific Power (Oregon) income-qualified customers (Low-Income Discount, LIHEAP or OEAP recipients, or self-attested household income of 60% or less of State Median Income) pay no late fees and no deposit, and with medical certificate customers may reconnect for less than the past-due balance on a six-month payment plan.
Source: pacificpower.net, verified 2026-10-13
- Deadline
The Oregon PUC says electric utilities must give 15-day and 5-day notices before disconnection and may not disconnect for nonpayment on a weekend or holiday or the day before one.
Source: oregon.gov, verified 2026-10-13
- Policy
Washington (WAC 480-100-128, applies to Pacific Power's Washington service): for a medical emergency the utility must postpone disconnection for five business days; the customer must give a medical certificate, pay at least ten percent of the delinquent balance and agree to pay the rest within 120 days. A certificate lasts no longer than sixty days unless renewed.
Source: app.leg.wa.gov, verified 2026-10-13
- Policy
PacifiCorp says Medical Certificate enrollment does not guarantee against disconnection for nonpayment, and certificates must be renewed under each state's requirements. Certificates are completed by a qualified medical professional such as an MD, DO, PA or NP.
Source: rockymountainpower.net, verified 2026-10-13
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisor. Write down the name and reference number.
Written complaint
EmailPacific Power - request a claim (Statement of Damage) form by email PacificPowerCustomerService@PacifiCorp.comEmailRocky Mountain Power - request a claim (Statement of Damage) form by email RockyMountainPowerCustomerService@PacifiCorp.comBoth brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Attorney general of the service state.
Watch out
- csapps.pacificpower.net and csapps.rockymountainpower.net pages (contact us, payment arrangements, outage report, medical web form) render only with JavaScript; www pages redirect there.
- Payment arrangements and account details need a sign-in.
- Claims start with a form that must be requested by phone or email; there is no online claim form.
- Medical certificates must be completed by a qualified medical professional.
- Utah, Wyoming, Idaho and California tariff rules for disconnection were not readable by automated fetch; only Oregon and Washington protections are recorded here.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
PacifiCorp says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin