{"id":"pacificorp","page":"https://escalate.alexgaoth.com/#/c/pacificorp","html":"https://escalate.alexgaoth.com/c/pacificorp/","generated":"2026-10-15","company":{"id":"pacificorp","name":"PacifiCorp","aliases":["Rocky Mountain Power","RMP","Pacific Power"],"sector":"utility","website":"https://www.pacificorp.com","account_url":"https://csapps.pacificpower.net/idm/login","notes":"Electric utility that operates as Rocky Mountain Power (rockymountainpower.net) in Utah, Wyoming and Idaho, and as Pacific Power (pacificpower.net) in Oregon, Washington and California. Both brands use customer service 1-888-221-7070 and outage line 1-877-508-5088; Rocky Mountain Power account sign-in is https://csapps.rockymountainpower.net/idm/login. State commissions: Utah Public Service Commission (informal complaints go first to the Utah Division of Public Utilities, 801-530-7622 or 800-874-0904), Wyoming Public Service Commission, Idaho Public Utilities Commission, Public Utility Commission of Oregon (503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov), Washington Utilities and Transportation Commission, and California Public Utilities Commission. Wildfire: PacifiCorp's wildfire litigation page covers the 2020 Labor Day fires (Oregon), the Slater fire and the 2022 McKinney fire (California); it settles claims through litigation and settlements and publishes no wildfire claims intake process. Standard damage claims start with a claim form requested at 1-888-221-7070.","channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"pacific-power-customer-service-phone","type":"phone","label":"Pacific Power customer service (same number, listed on Pacific Power pages)","value":"+1-888-221-7070","purposes":["billing_error","disconnection","payment_assistance","poor_service"],"source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"},{"id":"outage-phone","type":"phone","label":"Report an outage or downed wires (both brands)","value":"+1-877-508-5088","purposes":["service_outage"],"source":"https://www.pacificpower.net/outages-safety.html","last_verified":"2026-10-13"},{"id":"pacific-power-outage-text","type":"sms","label":"Pacific Power outage report by text (text OUT to 722797)","value":"722797","purposes":["service_outage"],"source":"https://www.pacificpower.net/outages-safety.html","last_verified":"2026-10-13"},{"id":"rmp-outage-text","type":"sms","label":"Rocky Mountain Power outage report by text (text OUT to 759677)","value":"759677","purposes":["service_outage"],"source":"https://www.rockymountainpower.net/outages-safety.html","last_verified":"2026-10-13"},{"id":"rmp-outage-phone","type":"phone","label":"Rocky Mountain Power outage and downed wires line","value":"+1-877-508-5088","purposes":["service_outage"],"source":"https://www.rockymountainpower.net/outages-safety.html","last_verified":"2026-10-13"},{"id":"pacific-power-claims-email","type":"email","label":"Pacific Power - request a claim (Statement of Damage) form by email","value":"PacificPowerCustomerService@PacifiCorp.com","purposes":["property_damage_claim"],"notes":"Or call 1-888-221-7070 for a mailed form. Call that number as soon as possible for urgent claims or bodily injury.","source":"https://www.pacificpower.net/working-with-us/claims.html","last_verified":"2026-10-13"},{"id":"rmp-claims-email","type":"email","label":"Rocky Mountain Power - request a claim (Statement of Damage) form by email","value":"RockyMountainPowerCustomerService@PacifiCorp.com","purposes":["property_damage_claim"],"notes":"Or call 1-888-221-7070 for a mailed form.","source":"https://www.rockymountainpower.net/working-with-us/claims.html","last_verified":"2026-10-13"},{"id":"pacific-power-payment-arrangement","type":"portal","label":"Pacific Power payment arrangements (\"Need more time to pay?\")","value":"https://csapps.pacificpower.net/idm/my-account/payments/payment-arrangements","purposes":["disconnection","payment_assistance"],"access":"login","notes":"The www.pacificpower.net payment-arrangements page redirects here; the page needs JavaScript and sign-in.","source":"https://www.pacificpower.net/","last_verified":"2026-10-13"},{"id":"rmp-payment-arrangement","type":"portal","label":"Rocky Mountain Power payment arrangements (\"Need more time to pay?\")","value":"https://csapps.rockymountainpower.net/idm/my-account/payments/payment-arrangements","purposes":["disconnection","payment_assistance"],"access":"login","notes":"The www.rockymountainpower.net payment-arrangements page redirects here; the page needs JavaScript and sign-in.","source":"https://www.rockymountainpower.net/","last_verified":"2026-10-13"},{"id":"pacific-power-assistance","type":"web_form","label":"Pacific Power bill payment assistance by state (Oregon LID, Washington LIBA, California CARE)","value":"https://www.pacificpower.net/assistance","purposes":["payment_assistance"],"access":"open","source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"},{"id":"rmp-assistance","type":"web_form","label":"Rocky Mountain Power bill payment assistance by state (Utah HELP, HEAT, Wyoming LIEAP, Idaho LIHEAP)","value":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","purposes":["payment_assistance"],"access":"open","source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","last_verified":"2026-10-13"},{"id":"pacific-power-medical-certificate","type":"web_form","label":"Pacific Power Medical Certificate online application","value":"https://csapps.pacificpower.net/public/medical-web-form","purposes":["disconnection"],"notes":"Printable form: https://www.pacificpower.net/content/dam/pcorp/documents/en/pacificpower/my-account/Medical_Certificate_Print_Application.pdf. Mail to Pacific Power, Attention: Medical Certificates, PO Box 400, Portland, Oregon 97207-0400, or fax 1-877-283-7697.","source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/medical-certificate.html","last_verified":"2026-10-13"},{"id":"rmp-medical-certificate-fax","type":"fax","label":"Rocky Mountain Power Medical Certificate (fax, Attention Medical Certificates)","value":"+1-877-283-7697","purposes":["disconnection"],"notes":"Form: https://www.rockymountainpower.net/content/dam/pcorp/documents/en/rockymountainpower/my-account/Medical_Certificate_RMP.pdf. Mail: Rocky Mountain Power, Attention: Medical Certificates, PO Box 400, Portland, Oregon 97207-0400.","source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance/medical-certificate.html","last_verified":"2026-10-13"},{"id":"utah-dpu-complaint-form","type":"web_form","label":"Utah Division of Public Utilities online complaint form (Rocky Mountain Power, Utah)","value":"https://dpu.utah.gov/online-complaint-form/","purposes":["billing_error","disconnection","poor_service"],"access":"open","notes":"Utah's informal complaint step after contacting the utility. DPU phone 801-530-7622 or 800-874-0904.","source":"https://psc.utah.gov/complaint-process/","last_verified":"2026-10-13"},{"id":"oregon-puc-complaint-form","type":"web_form","label":"Oregon PUC complaint form (Pacific Power, Oregon)","value":"https://puc.oregon.gov/complaint","purposes":["billing_error","disconnection","poor_service"],"access":"open","notes":"Phone 503-378-6600 or 800-522-2404 (TTY 711), email puc.consumer@puc.oregon.gov, Mon-Fri 8 a.m.-5 p.m.","source":"https://www.oregon.gov/puc/pages/consumer-information-center.aspx","last_verified":"2026-10-13"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"supervisor","channel":"customer-service-phone","note":"Ask for a supervisor. Write down the name and reference number."},{"rung":"written_complaint","note":"Both brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found."},{"rung":"state_agency","agency_kind":"utility_commission","note":"Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC."},{"rung":"state_agency","agency_kind":"attorney_general","note":"Attorney general of the service state."}],"playbooks":[{"issue":"billing_error","summary":"Dispute with customer service and a supervisor, then file with the state commission; in Utah, the Division of Public Utilities takes the informal complaint first.","evidence":["the disputed bill","earlier bills","meter photos with dates","call notes with names and reference numbers"],"steps":[{"do":"Call customer service, say which charge is wrong and what it should be. Get a reference number.","channel":"customer-service-phone"},{"do":"If not resolved, ask for a supervisor.","channel":"customer-service-phone"},{"do":"Utah: file an informal complaint with the Division of Public Utilities; a formal PSC complaint is possible only after that.","channel":"utah-dpu-complaint-form"},{"do":"Oregon: file with the Oregon PUC. Other states: the commission named in this file's notes.","channel":"oregon-puc-complaint-form"}],"facts":[{"kind":"process","claim":"The Utah PSC says to first try to resolve the problem with the utility, then file an informal complaint with the Division of Public Utilities (by letter, phone or online). A customer may not file a formal complaint with the PSC without first trying the informal process.","issues":["billing_error","disconnection","poor_service"],"source":"https://psc.utah.gov/complaint-process/","last_verified":"2026-10-13"},{"kind":"process","claim":"The Oregon PUC says customers should first try to resolve a complaint with the utility, then contact PUC Consumer Services.","issues":["billing_error","disconnection","poor_service"],"source":"https://www.oregon.gov/puc/pages/consumer-information-center.aspx","last_verified":"2026-10-13"}]},{"issue":"disconnection","summary":"Ask for a payment arrangement and submit a medical certificate if it applies; Oregon pauses shutoffs in heat, cold, smoke and wildfire evacuations, and Washington gives a 5-business-day medical grace period.","evidence":["disconnection notice","account balance","medical certificate","income information"],"steps":[{"do":"Call before the disconnection date and ask for a payment arrangement, or set one up online.","channel":"customer-service-phone"},{"do":"If someone in the home has a medical condition, have a qualified medical professional complete the Medical Certificate and send it in.","channel":"pacific-power-medical-certificate"},{"do":"Apply for your state's bill assistance programs.","channel":"pacific-power-assistance"},{"do":"If the company will not agree, contact the state commission before the disconnection date."}],"facts":[{"kind":"policy","claim":"Pacific Power (Oregon) does not disconnect for nonpayment starting 24 hours before a forecast low at or below 32 F (November-April) or a winter storm warning that threatens life or property; from May to October when the forecast low is at or below 32 F and the high at or below 60 F; starting 24 hours before a local Heat Advisory, Heat Watch or Heat Warning; and when the Air Quality Index is at or above 100. Protections extend 48 hours after these events.","issues":["disconnection"],"source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/oregon-customer-protections.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power (Oregon) does not disconnect customers in an area under a level 2 or level 3 wildfire evacuation notice or order; residential protection lasts two days after the order is lifted.","issues":["disconnection"],"source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/oregon-customer-protections.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"In Oregon, Pacific Power disconnects for nonpayment between 8 a.m. and 2 p.m. Residential customers disconnected in the 7 days before a weather event are reconnected if they ask within 7 calendar days after it ends; income-qualified and medical certificate customers pay no reconnection fee or balance for these reconnections.","issues":["disconnection"],"source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/oregon-customer-protections.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power (Oregon) income-qualified customers (Low-Income Discount, LIHEAP or OEAP recipients, or self-attested household income of 60% or less of State Median Income) pay no late fees and no deposit, and with medical certificate customers may reconnect for less than the past-due balance on a six-month payment plan.","issues":["disconnection","payment_assistance"],"source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/oregon-customer-protections.html","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The Oregon PUC says electric utilities must give 15-day and 5-day notices before disconnection and may not disconnect for nonpayment on a weekend or holiday or the day before one.","issues":["disconnection"],"source":"https://www.oregon.gov/puc/pages/consumer-information-center.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"Washington (WAC 480-100-128, applies to Pacific Power's Washington service): for a medical emergency the utility must postpone disconnection for five business days; the customer must give a medical certificate, pay at least ten percent of the delinquent balance and agree to pay the rest within 120 days. A certificate lasts no longer than sixty days unless renewed.","issues":["disconnection"],"source":"https://app.leg.wa.gov/WAC/default.aspx?cite=480-100-128","last_verified":"2026-10-13"},{"kind":"policy","claim":"PacifiCorp says Medical Certificate enrollment does not guarantee against disconnection for nonpayment, and certificates must be renewed under each state's requirements. Certificates are completed by a qualified medical professional such as an MD, DO, PA or NP.","issues":["disconnection"],"source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance/medical-certificate.html","last_verified":"2026-10-13"}]},{"issue":"payment_assistance","summary":"Each state has its own programs; Oregon has a Low-Income Discount, Washington LIBA, California CARE (25% off), Utah HELP bill credits via HEAT agencies.","evidence":["current bill","household income","state of service"],"steps":[{"do":"Pacific Power (OR, WA, CA): pick your state's program on the assistance page, or call 1-888-221-7070.","channel":"pacific-power-assistance"},{"do":"Rocky Mountain Power (UT, WY, ID): apply for HEAT/HELP (Utah), LIEAP (Wyoming) or LIHEAP (Idaho) through the agencies on the assistance page.","channel":"rmp-assistance"},{"do":"Ask for a payment arrangement for the past-due balance.","channel":"customer-service-phone"}],"facts":[{"kind":"compensation","claim":"Pacific Power's California CARE program gives income-qualifying residential customers a 25% discount on monthly bills.","issues":["payment_assistance"],"source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power's Utah Home Electric Lifeline Program (HELP) gives a monthly bill credit to customers whose income meets HEAT Program guidelines; apply through the local HEAT agency (jobs.utah.gov/heat).","issues":["payment_assistance"],"source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Wyoming's LIEAP utility bill assistance season closes on April 30, according to Rocky Mountain Power's assistance page.","issues":["payment_assistance"],"source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","last_verified":"2026-10-13"}]},{"issue":"service_outage","summary":"Report the outage by phone or text; PacifiCorp generally does not pay outage or food spoilage claims.","evidence":["outage start and end times","service address"],"steps":[{"do":"Report the outage at 1-877-508-5088, or text OUT to 722797 (Pacific Power) or 759677 (Rocky Mountain Power).","channel":"outage-phone"}],"facts":[{"kind":"policy","claim":"PacifiCorp's claims pages say it generally does not pay claims for power outages or food spoilage, or for damage from weather (lightning, floods, extreme heat or winds), emergency de-energization or a Public Safety Power Shutoff, animals or third-party vehicle accidents.","issues":["service_outage","property_damage_claim"],"source":"https://www.rockymountainpower.net/working-with-us/claims.html","last_verified":"2026-10-13"}]},{"issue":"property_damage_claim","summary":"Request a Statement of Damage form by phone or email, send repair estimates and receipts; PacifiCorp aims to resolve claims within 30 days of a complete file. Wildfire losses from fires in litigation go through the courts and settlements, not this form.","evidence":["date and time of the incident","detailed repair estimates","original receipts (send copies)","photos","a technician's statement for unrepairable items"],"steps":[{"do":"Call 1-888-221-7070 or email the brand's customer service address to get the Statement of Damage form.","channel":"pacific-power-claims-email","note":"Rocky Mountain Power customers use the RMP claims email."},{"do":"Fill in each section, attach repair estimates, copies of receipts and photos. Keep the damaged items until the claim ends."},{"do":"Consider also filing with your own insurer; PacifiCorp says the insurer will likely seek reimbursement from the company."},{"do":"If the claim is denied and you disagree, ask for the reason in writing and contact the state commission."}],"facts":[{"kind":"process","claim":"PacifiCorp aims to resolve claims within 30 days from receiving the claim and all supporting documents. The claims pages state no filing deadline.","issues":["property_damage_claim"],"source":"https://www.pacificpower.net/working-with-us/claims.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"PacifiCorp may cover losses from events it could have foreseen or prevented, such as an improper disconnection or damage to a driveway or fence caused by a company vehicle.","issues":["property_damage_claim"],"source":"https://www.rockymountainpower.net/working-with-us/claims.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"PacifiCorp's wildfire litigation page says it has settled nearly 4,500 wildfire claims for a total of $2.2 billion, covering 2020 Labor Day fires (including Beachie Creek/Santiam Canyon, Echo Mountain Complex, South Obenchain, 242 and Archie Creek), the Slater fire and the 2022 McKinney fire. The page describes no claims intake process; it reports the Oregon Court of Appeals reversed and remanded the James class action on April 8, 2026, and lists an Oregon Supreme Court order allowing review.","issues":["property_damage_claim"],"source":"https://www.pacificorp.com/about/information-wildfire/information-wildfire-litigation.html","last_verified":"2026-10-13"}]}],"known_blockers":["csapps.pacificpower.net and csapps.rockymountainpower.net pages (contact us, payment arrangements, outage report, medical web form) render only with JavaScript; www pages redirect there.","Payment arrangements and account details need a sign-in.","Claims start with a form that must be requested by phone or email; there is no online claim form.","Medical certificates must be completed by a qualified medical professional.","Utah, Wyoming, Idaho and California tariff rules for disconnection were not readable by automated fetch; only Oregon and Washington protections are recorded here."],"official_domains":["pacificorp.com","pacificpower.net","rockymountainpower.net"],"security":{"never_asks":[{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power will not contact a customer demanding immediate payment to avoid same-day disconnection.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power do not ask customers to make payments by purchasing a prepaid card.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power will not demand immediate payment for damaged or broken electrical equipment or any other service.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Callers threaten that service will be interrupted within 30-60 minutes and demand payment with prepaid cards such as Green Dot or MoneyPak.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers spoof caller ID so the call appears to come from the utility, and also contact customers by text, social media, email or in person.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers demand immediate payment for supposedly damaged or broken electrical equipment. Real employees carry an ID badge with name, photo, company logo and a verification number.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-rmp","type":"phone","label":"Verify a caller or report a scam (Rocky Mountain Power)","value":"+1-888-221-7070","notes":"The page also says to report to local police and the FTC (877-FTC-HELP).","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"report-scam-pacific-power","type":"phone","label":"Verify a caller or report a scam (Pacific Power)","value":"+1-888-221-7070","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}]}},"playbooks":{"billing_error":{"company":{"id":"pacificorp","name":"PacifiCorp","sector":"utility","website":"https://www.pacificorp.com","account_url":"https://csapps.pacificpower.net/idm/login"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Dispute with customer service and a supervisor, then file with the state commission; in Utah, the Division of Public Utilities takes the informal complaint first.","evidence":["the disputed bill","earlier bills","meter photos with dates","call notes with names and reference numbers"],"steps":[{"do":"Call customer service, say which charge is wrong and what it should be. Get a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"do":"If not resolved, ask for a supervisor.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"do":"Utah: file an informal complaint with the Division of Public Utilities; a formal PSC complaint is possible only after that.","channel":{"id":"utah-dpu-complaint-form","type":"web_form","label":"Utah Division of Public Utilities online complaint form (Rocky Mountain Power, Utah)","value":"https://dpu.utah.gov/online-complaint-form/","purposes":["billing_error","disconnection","poor_service"],"access":"open","notes":"Utah's informal complaint step after contacting the utility. DPU phone 801-530-7622 or 800-874-0904.","source":"https://psc.utah.gov/complaint-process/","last_verified":"2026-10-13"}},{"do":"Oregon: file with the Oregon PUC. Other states: the commission named in this file's notes.","channel":{"id":"oregon-puc-complaint-form","type":"web_form","label":"Oregon PUC complaint form (Pacific Power, Oregon)","value":"https://puc.oregon.gov/complaint","purposes":["billing_error","disconnection","poor_service"],"access":"open","notes":"Phone 503-378-6600 or 800-522-2404 (TTY 711), email puc.consumer@puc.oregon.gov, Mon-Fri 8 a.m.-5 p.m.","source":"https://www.oregon.gov/puc/pages/consumer-information-center.aspx","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"pacific-power-customer-service-phone","type":"phone","label":"Pacific Power customer service (same number, listed on Pacific Power pages)","value":"+1-888-221-7070","purposes":["billing_error","disconnection","payment_assistance","poor_service"],"source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"},{"id":"utah-dpu-complaint-form","type":"web_form","label":"Utah Division of Public Utilities online complaint form (Rocky Mountain Power, Utah)","value":"https://dpu.utah.gov/online-complaint-form/","purposes":["billing_error","disconnection","poor_service"],"access":"open","notes":"Utah's informal complaint step after contacting the utility. DPU phone 801-530-7622 or 800-874-0904.","source":"https://psc.utah.gov/complaint-process/","last_verified":"2026-10-13"},{"id":"oregon-puc-complaint-form","type":"web_form","label":"Oregon PUC complaint form (Pacific Power, Oregon)","value":"https://puc.oregon.gov/complaint","purposes":["billing_error","disconnection","poor_service"],"access":"open","notes":"Phone 503-378-6600 or 800-522-2404 (TTY 711), email puc.consumer@puc.oregon.gov, Mon-Fri 8 a.m.-5 p.m.","source":"https://www.oregon.gov/puc/pages/consumer-information-center.aspx","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"The Utah PSC says to first try to resolve the problem with the utility, then file an informal complaint with the Division of Public Utilities (by letter, phone or online). A customer may not file a formal complaint with the PSC without first trying the informal process.","issues":["billing_error","disconnection","poor_service"],"source":"https://psc.utah.gov/complaint-process/","last_verified":"2026-10-13"},{"kind":"process","claim":"The Oregon PUC says customers should first try to resolve a complaint with the utility, then contact PUC Consumer Services.","issues":["billing_error","disconnection","poor_service"],"source":"https://www.oregon.gov/puc/pages/consumer-information-center.aspx","last_verified":"2026-10-13"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Ask for a supervisor. Write down the name and reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Both brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.","candidate_channels":["pacific-power-claims-email","rmp-claims-email","pacific-power-assistance","pacific-power-medical-certificate","rmp-medical-certificate-fax","utah-dpu-complaint-form","oregon-puc-complaint-form"]},{"index":3,"rung":"state_agency","note":"Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Attorney general of the service state.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["csapps.pacificpower.net and csapps.rockymountainpower.net pages (contact us, payment arrangements, outage report, medical web form) render only with JavaScript; www pages redirect there.","Payment arrangements and account details need a sign-in.","Claims start with a form that must be requested by phone or email; there is no online claim form.","Medical certificates must be completed by a qualified medical professional.","Utah, Wyoming, Idaho and California tariff rules for disconnection were not readable by automated fetch; only Oregon and Washington protections are recorded here."],"security":{"official_domains":["pacificorp.com","pacificpower.net","rockymountainpower.net"],"never_asks":[{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power will not contact a customer demanding immediate payment to avoid same-day disconnection.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power do not ask customers to make payments by purchasing a prepaid card.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power will not demand immediate payment for damaged or broken electrical equipment or any other service.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Callers threaten that service will be interrupted within 30-60 minutes and demand payment with prepaid cards such as Green Dot or MoneyPak.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers spoof caller ID so the call appears to come from the utility, and also contact customers by text, social media, email or in person.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers demand immediate payment for supposedly damaged or broken electrical equipment. Real employees carry an ID badge with name, photo, company logo and a verification number.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-rmp","type":"phone","label":"Verify a caller or report a scam (Rocky Mountain Power)","value":"+1-888-221-7070","notes":"The page also says to report to local police and the FTC (877-FTC-HELP).","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"report-scam-pacific-power","type":"phone","label":"Verify a caller or report a scam (Pacific Power)","value":"+1-888-221-7070","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":40},"verified_from":{"page":40},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 40 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility that operates as Rocky Mountain Power (rockymountainpower.net) in Utah, Wyoming and Idaho, and as Pacific Power (pacificpower.net) in Oregon, Washington and California. Both brands use customer service 1-888-221-7070 and outage line 1-877-508-5088; Rocky Mountain Power account sign-in is https://csapps.rockymountainpower.net/idm/login. State commissions: Utah Public Service Commission (informal complaints go first to the Utah Division of Public Utilities, 801-530-7622 or 800-874-0904), Wyoming Public Service Commission, Idaho Public Utilities Commission, Public Utility Commission of Oregon (503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov), Washington Utilities and Transportation Commission, and California Public Utilities Commission. Wildfire: PacifiCorp's wildfire litigation page covers the 2020 Labor Day fires (Oregon), the Slater fire and the 2022 McKinney fire (California); it settles claims through litigation and settlements and publishes no wildfire claims intake process. Standard damage claims start with a claim form requested at 1-888-221-7070.","warnings":[]},"disconnection":{"company":{"id":"pacificorp","name":"PacifiCorp","sector":"utility","website":"https://www.pacificorp.com","account_url":"https://csapps.pacificpower.net/idm/login"},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Ask for a payment arrangement and submit a medical certificate if it applies; Oregon pauses shutoffs in heat, cold, smoke and wildfire evacuations, and Washington gives a 5-business-day medical grace period.","evidence":["disconnection notice","account balance","medical certificate","income information"],"steps":[{"do":"Call before the disconnection date and ask for a payment arrangement, or set one up online.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"do":"If someone in the home has a medical condition, have a qualified medical professional complete the Medical Certificate and send it in.","channel":{"id":"pacific-power-medical-certificate","type":"web_form","label":"Pacific Power Medical Certificate online application","value":"https://csapps.pacificpower.net/public/medical-web-form","purposes":["disconnection"],"notes":"Printable form: https://www.pacificpower.net/content/dam/pcorp/documents/en/pacificpower/my-account/Medical_Certificate_Print_Application.pdf. Mail to Pacific Power, Attention: Medical Certificates, PO Box 400, Portland, Oregon 97207-0400, or fax 1-877-283-7697.","source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/medical-certificate.html","last_verified":"2026-10-13"}},{"do":"Apply for your state's bill assistance programs.","channel":{"id":"pacific-power-assistance","type":"web_form","label":"Pacific Power bill payment assistance by state (Oregon LID, Washington LIBA, California CARE)","value":"https://www.pacificpower.net/assistance","purposes":["payment_assistance"],"access":"open","source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"}},{"do":"If the company will not agree, contact the state commission before the disconnection date."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"pacific-power-customer-service-phone","type":"phone","label":"Pacific Power customer service (same number, listed on Pacific Power pages)","value":"+1-888-221-7070","purposes":["billing_error","disconnection","payment_assistance","poor_service"],"source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"},{"id":"pacific-power-payment-arrangement","type":"portal","label":"Pacific Power payment arrangements (\"Need more time to pay?\")","value":"https://csapps.pacificpower.net/idm/my-account/payments/payment-arrangements","purposes":["disconnection","payment_assistance"],"access":"login","notes":"The www.pacificpower.net payment-arrangements page redirects here; the page needs JavaScript and sign-in.","source":"https://www.pacificpower.net/","last_verified":"2026-10-13"},{"id":"rmp-payment-arrangement","type":"portal","label":"Rocky Mountain Power payment arrangements (\"Need more time to pay?\")","value":"https://csapps.rockymountainpower.net/idm/my-account/payments/payment-arrangements","purposes":["disconnection","payment_assistance"],"access":"login","notes":"The www.rockymountainpower.net payment-arrangements page redirects here; the page needs JavaScript and sign-in.","source":"https://www.rockymountainpower.net/","last_verified":"2026-10-13"},{"id":"pacific-power-medical-certificate","type":"web_form","label":"Pacific Power Medical Certificate online application","value":"https://csapps.pacificpower.net/public/medical-web-form","purposes":["disconnection"],"notes":"Printable form: https://www.pacificpower.net/content/dam/pcorp/documents/en/pacificpower/my-account/Medical_Certificate_Print_Application.pdf. Mail to Pacific Power, Attention: Medical Certificates, PO Box 400, Portland, Oregon 97207-0400, or fax 1-877-283-7697.","source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/medical-certificate.html","last_verified":"2026-10-13"},{"id":"rmp-medical-certificate-fax","type":"fax","label":"Rocky Mountain Power Medical Certificate (fax, Attention Medical Certificates)","value":"+1-877-283-7697","purposes":["disconnection"],"notes":"Form: https://www.rockymountainpower.net/content/dam/pcorp/documents/en/rockymountainpower/my-account/Medical_Certificate_RMP.pdf. Mail: Rocky Mountain Power, Attention: Medical Certificates, PO Box 400, Portland, Oregon 97207-0400.","source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance/medical-certificate.html","last_verified":"2026-10-13"},{"id":"utah-dpu-complaint-form","type":"web_form","label":"Utah Division of Public Utilities online complaint form (Rocky Mountain Power, Utah)","value":"https://dpu.utah.gov/online-complaint-form/","purposes":["billing_error","disconnection","poor_service"],"access":"open","notes":"Utah's informal complaint step after contacting the utility. DPU phone 801-530-7622 or 800-874-0904.","source":"https://psc.utah.gov/complaint-process/","last_verified":"2026-10-13"},{"id":"oregon-puc-complaint-form","type":"web_form","label":"Oregon PUC complaint form (Pacific Power, Oregon)","value":"https://puc.oregon.gov/complaint","purposes":["billing_error","disconnection","poor_service"],"access":"open","notes":"Phone 503-378-6600 or 800-522-2404 (TTY 711), email puc.consumer@puc.oregon.gov, Mon-Fri 8 a.m.-5 p.m.","source":"https://www.oregon.gov/puc/pages/consumer-information-center.aspx","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"Pacific Power (Oregon) does not disconnect for nonpayment starting 24 hours before a forecast low at or below 32 F (November-April) or a winter storm warning that threatens life or property; from May to October when the forecast low is at or below 32 F and the high at or below 60 F; starting 24 hours before a local Heat Advisory, Heat Watch or Heat Warning; and when the Air Quality Index is at or above 100. Protections extend 48 hours after these events.","issues":["disconnection"],"source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/oregon-customer-protections.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power (Oregon) does not disconnect customers in an area under a level 2 or level 3 wildfire evacuation notice or order; residential protection lasts two days after the order is lifted.","issues":["disconnection"],"source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/oregon-customer-protections.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"In Oregon, Pacific Power disconnects for nonpayment between 8 a.m. and 2 p.m. Residential customers disconnected in the 7 days before a weather event are reconnected if they ask within 7 calendar days after it ends; income-qualified and medical certificate customers pay no reconnection fee or balance for these reconnections.","issues":["disconnection"],"source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/oregon-customer-protections.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power (Oregon) income-qualified customers (Low-Income Discount, LIHEAP or OEAP recipients, or self-attested household income of 60% or less of State Median Income) pay no late fees and no deposit, and with medical certificate customers may reconnect for less than the past-due balance on a six-month payment plan.","issues":["disconnection","payment_assistance"],"source":"https://www.pacificpower.net/my-account/payments/bill-payment-assistance/oregon-customer-protections.html","last_verified":"2026-10-13"},{"kind":"deadline","claim":"The Oregon PUC says electric utilities must give 15-day and 5-day notices before disconnection and may not disconnect for nonpayment on a weekend or holiday or the day before one.","issues":["disconnection"],"source":"https://www.oregon.gov/puc/pages/consumer-information-center.aspx","last_verified":"2026-10-13"},{"kind":"policy","claim":"Washington (WAC 480-100-128, applies to Pacific Power's Washington service): for a medical emergency the utility must postpone disconnection for five business days; the customer must give a medical certificate, pay at least ten percent of the delinquent balance and agree to pay the rest within 120 days. A certificate lasts no longer than sixty days unless renewed.","issues":["disconnection"],"source":"https://app.leg.wa.gov/WAC/default.aspx?cite=480-100-128","last_verified":"2026-10-13"},{"kind":"policy","claim":"PacifiCorp says Medical Certificate enrollment does not guarantee against disconnection for nonpayment, and certificates must be renewed under each state's requirements. Certificates are completed by a qualified medical professional such as an MD, DO, PA or NP.","issues":["disconnection"],"source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance/medical-certificate.html","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Ask for a supervisor. Write down the name and reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Both brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.","candidate_channels":["pacific-power-claims-email","rmp-claims-email","pacific-power-assistance","pacific-power-medical-certificate","rmp-medical-certificate-fax","utah-dpu-complaint-form","oregon-puc-complaint-form"]},{"index":3,"rung":"state_agency","note":"Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Attorney general of the service state.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["csapps.pacificpower.net and csapps.rockymountainpower.net pages (contact us, payment arrangements, outage report, medical web form) render only with JavaScript; www pages redirect there.","Payment arrangements and account details need a sign-in.","Claims start with a form that must be requested by phone or email; there is no online claim form.","Medical certificates must be completed by a qualified medical professional.","Utah, Wyoming, Idaho and California tariff rules for disconnection were not readable by automated fetch; only Oregon and Washington protections are recorded here."],"security":{"official_domains":["pacificorp.com","pacificpower.net","rockymountainpower.net"],"never_asks":[{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power will not contact a customer demanding immediate payment to avoid same-day disconnection.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power do not ask customers to make payments by purchasing a prepaid card.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power will not demand immediate payment for damaged or broken electrical equipment or any other service.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Callers threaten that service will be interrupted within 30-60 minutes and demand payment with prepaid cards such as Green Dot or MoneyPak.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers spoof caller ID so the call appears to come from the utility, and also contact customers by text, social media, email or in person.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers demand immediate payment for supposedly damaged or broken electrical equipment. Real employees carry an ID badge with name, photo, company logo and a verification number.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-rmp","type":"phone","label":"Verify a caller or report a scam (Rocky Mountain Power)","value":"+1-888-221-7070","notes":"The page also says to report to local police and the FTC (877-FTC-HELP).","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"report-scam-pacific-power","type":"phone","label":"Verify a caller or report a scam (Pacific Power)","value":"+1-888-221-7070","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":40},"verified_from":{"page":40},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 40 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility that operates as Rocky Mountain Power (rockymountainpower.net) in Utah, Wyoming and Idaho, and as Pacific Power (pacificpower.net) in Oregon, Washington and California. Both brands use customer service 1-888-221-7070 and outage line 1-877-508-5088; Rocky Mountain Power account sign-in is https://csapps.rockymountainpower.net/idm/login. State commissions: Utah Public Service Commission (informal complaints go first to the Utah Division of Public Utilities, 801-530-7622 or 800-874-0904), Wyoming Public Service Commission, Idaho Public Utilities Commission, Public Utility Commission of Oregon (503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov), Washington Utilities and Transportation Commission, and California Public Utilities Commission. Wildfire: PacifiCorp's wildfire litigation page covers the 2020 Labor Day fires (Oregon), the Slater fire and the 2022 McKinney fire (California); it settles claims through litigation and settlements and publishes no wildfire claims intake process. Standard damage claims start with a claim form requested at 1-888-221-7070.","warnings":[]},"payment_assistance":{"company":{"id":"pacificorp","name":"PacifiCorp","sector":"utility","website":"https://www.pacificorp.com","account_url":"https://csapps.pacificpower.net/idm/login"},"issue":{"id":"payment_assistance","name":"Payment plan or bill assistance"},"playbook_source":"company","summary":"Each state has its own programs; Oregon has a Low-Income Discount, Washington LIBA, California CARE (25% off), Utah HELP bill credits via HEAT agencies.","evidence":["current bill","household income","state of service"],"steps":[{"do":"Pacific Power (OR, WA, CA): pick your state's program on the assistance page, or call 1-888-221-7070.","channel":{"id":"pacific-power-assistance","type":"web_form","label":"Pacific Power bill payment assistance by state (Oregon LID, Washington LIBA, California CARE)","value":"https://www.pacificpower.net/assistance","purposes":["payment_assistance"],"access":"open","source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"}},{"do":"Rocky Mountain Power (UT, WY, ID): apply for HEAT/HELP (Utah), LIEAP (Wyoming) or LIHEAP (Idaho) through the agencies on the assistance page.","channel":{"id":"rmp-assistance","type":"web_form","label":"Rocky Mountain Power bill payment assistance by state (Utah HELP, HEAT, Wyoming LIEAP, Idaho LIHEAP)","value":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","purposes":["payment_assistance"],"access":"open","source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","last_verified":"2026-10-13"}},{"do":"Ask for a payment arrangement for the past-due balance.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"pacific-power-customer-service-phone","type":"phone","label":"Pacific Power customer service (same number, listed on Pacific Power pages)","value":"+1-888-221-7070","purposes":["billing_error","disconnection","payment_assistance","poor_service"],"source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"},{"id":"pacific-power-payment-arrangement","type":"portal","label":"Pacific Power payment arrangements (\"Need more time to pay?\")","value":"https://csapps.pacificpower.net/idm/my-account/payments/payment-arrangements","purposes":["disconnection","payment_assistance"],"access":"login","notes":"The www.pacificpower.net payment-arrangements page redirects here; the page needs JavaScript and sign-in.","source":"https://www.pacificpower.net/","last_verified":"2026-10-13"},{"id":"rmp-payment-arrangement","type":"portal","label":"Rocky Mountain Power payment arrangements (\"Need more time to pay?\")","value":"https://csapps.rockymountainpower.net/idm/my-account/payments/payment-arrangements","purposes":["disconnection","payment_assistance"],"access":"login","notes":"The www.rockymountainpower.net payment-arrangements page redirects here; the page needs JavaScript and sign-in.","source":"https://www.rockymountainpower.net/","last_verified":"2026-10-13"},{"id":"pacific-power-assistance","type":"web_form","label":"Pacific Power bill payment assistance by state (Oregon LID, Washington LIBA, California CARE)","value":"https://www.pacificpower.net/assistance","purposes":["payment_assistance"],"access":"open","source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"},{"id":"rmp-assistance","type":"web_form","label":"Rocky Mountain Power bill payment assistance by state (Utah HELP, HEAT, Wyoming LIEAP, Idaho LIHEAP)","value":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","purposes":["payment_assistance"],"access":"open","source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","last_verified":"2026-10-13"}],"facts":[{"kind":"compensation","claim":"Pacific Power's California CARE program gives income-qualifying residential customers a 25% discount on monthly bills.","issues":["payment_assistance"],"source":"https://www.pacificpower.net/assistance","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power's Utah Home Electric Lifeline Program (HELP) gives a monthly bill credit to customers whose income meets HEAT Program guidelines; apply through the local HEAT agency (jobs.utah.gov/heat).","issues":["payment_assistance"],"source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","last_verified":"2026-10-13"},{"kind":"deadline","claim":"Wyoming's LIEAP utility bill assistance season closes on April 30, according to Rocky Mountain Power's assistance page.","issues":["payment_assistance"],"source":"https://www.rockymountainpower.net/my-account/payments/bill-payment-assistance.html","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Ask for a supervisor. Write down the name and reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Both brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.","candidate_channels":["pacific-power-claims-email","rmp-claims-email","pacific-power-assistance","pacific-power-medical-certificate","rmp-medical-certificate-fax","utah-dpu-complaint-form","oregon-puc-complaint-form"]},{"index":3,"rung":"state_agency","note":"Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Attorney general of the service state.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["csapps.pacificpower.net and csapps.rockymountainpower.net pages (contact us, payment arrangements, outage report, medical web form) render only with JavaScript; www pages redirect there.","Payment arrangements and account details need a sign-in.","Claims start with a form that must be requested by phone or email; there is no online claim form.","Medical certificates must be completed by a qualified medical professional.","Utah, Wyoming, Idaho and California tariff rules for disconnection were not readable by automated fetch; only Oregon and Washington protections are recorded here."],"security":{"official_domains":["pacificorp.com","pacificpower.net","rockymountainpower.net"],"never_asks":[{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power will not contact a customer demanding immediate payment to avoid same-day disconnection.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power do not ask customers to make payments by purchasing a prepaid card.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power will not demand immediate payment for damaged or broken electrical equipment or any other service.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Callers threaten that service will be interrupted within 30-60 minutes and demand payment with prepaid cards such as Green Dot or MoneyPak.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers spoof caller ID so the call appears to come from the utility, and also contact customers by text, social media, email or in person.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers demand immediate payment for supposedly damaged or broken electrical equipment. Real employees carry an ID badge with name, photo, company logo and a verification number.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-rmp","type":"phone","label":"Verify a caller or report a scam (Rocky Mountain Power)","value":"+1-888-221-7070","notes":"The page also says to report to local police and the FTC (877-FTC-HELP).","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"report-scam-pacific-power","type":"phone","label":"Verify a caller or report a scam (Pacific Power)","value":"+1-888-221-7070","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":40},"verified_from":{"page":40},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 40 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility that operates as Rocky Mountain Power (rockymountainpower.net) in Utah, Wyoming and Idaho, and as Pacific Power (pacificpower.net) in Oregon, Washington and California. Both brands use customer service 1-888-221-7070 and outage line 1-877-508-5088; Rocky Mountain Power account sign-in is https://csapps.rockymountainpower.net/idm/login. State commissions: Utah Public Service Commission (informal complaints go first to the Utah Division of Public Utilities, 801-530-7622 or 800-874-0904), Wyoming Public Service Commission, Idaho Public Utilities Commission, Public Utility Commission of Oregon (503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov), Washington Utilities and Transportation Commission, and California Public Utilities Commission. Wildfire: PacifiCorp's wildfire litigation page covers the 2020 Labor Day fires (Oregon), the Slater fire and the 2022 McKinney fire (California); it settles claims through litigation and settlements and publishes no wildfire claims intake process. Standard damage claims start with a claim form requested at 1-888-221-7070.","warnings":[]},"service_outage":{"company":{"id":"pacificorp","name":"PacifiCorp","sector":"utility","website":"https://www.pacificorp.com","account_url":"https://csapps.pacificpower.net/idm/login"},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report the outage by phone or text; PacifiCorp generally does not pay outage or food spoilage claims.","evidence":["outage start and end times","service address"],"steps":[{"do":"Report the outage at 1-877-508-5088, or text OUT to 722797 (Pacific Power) or 759677 (Rocky Mountain Power).","channel":{"id":"outage-phone","type":"phone","label":"Report an outage or downed wires (both brands)","value":"+1-877-508-5088","purposes":["service_outage"],"source":"https://www.pacificpower.net/outages-safety.html","last_verified":"2026-10-13"}}],"channels":[{"id":"outage-phone","type":"phone","label":"Report an outage or downed wires (both brands)","value":"+1-877-508-5088","purposes":["service_outage"],"source":"https://www.pacificpower.net/outages-safety.html","last_verified":"2026-10-13"},{"id":"pacific-power-outage-text","type":"sms","label":"Pacific Power outage report by text (text OUT to 722797)","value":"722797","purposes":["service_outage"],"source":"https://www.pacificpower.net/outages-safety.html","last_verified":"2026-10-13"},{"id":"rmp-outage-text","type":"sms","label":"Rocky Mountain Power outage report by text (text OUT to 759677)","value":"759677","purposes":["service_outage"],"source":"https://www.rockymountainpower.net/outages-safety.html","last_verified":"2026-10-13"},{"id":"rmp-outage-phone","type":"phone","label":"Rocky Mountain Power outage and downed wires line","value":"+1-877-508-5088","purposes":["service_outage"],"source":"https://www.rockymountainpower.net/outages-safety.html","last_verified":"2026-10-13"}],"facts":[{"kind":"policy","claim":"PacifiCorp's claims pages say it generally does not pay claims for power outages or food spoilage, or for damage from weather (lightning, floods, extreme heat or winds), emergency de-energization or a Public Safety Power Shutoff, animals or third-party vehicle accidents.","issues":["service_outage","property_damage_claim"],"source":"https://www.rockymountainpower.net/working-with-us/claims.html","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Ask for a supervisor. Write down the name and reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Both brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.","candidate_channels":["pacific-power-claims-email","rmp-claims-email","pacific-power-assistance","pacific-power-medical-certificate","rmp-medical-certificate-fax","utah-dpu-complaint-form","oregon-puc-complaint-form"]},{"index":3,"rung":"state_agency","note":"Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Attorney general of the service state.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["csapps.pacificpower.net and csapps.rockymountainpower.net pages (contact us, payment arrangements, outage report, medical web form) render only with JavaScript; www pages redirect there.","Payment arrangements and account details need a sign-in.","Claims start with a form that must be requested by phone or email; there is no online claim form.","Medical certificates must be completed by a qualified medical professional.","Utah, Wyoming, Idaho and California tariff rules for disconnection were not readable by automated fetch; only Oregon and Washington protections are recorded here."],"security":{"official_domains":["pacificorp.com","pacificpower.net","rockymountainpower.net"],"never_asks":[{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power will not contact a customer demanding immediate payment to avoid same-day disconnection.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power do not ask customers to make payments by purchasing a prepaid card.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power will not demand immediate payment for damaged or broken electrical equipment or any other service.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Callers threaten that service will be interrupted within 30-60 minutes and demand payment with prepaid cards such as Green Dot or MoneyPak.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers spoof caller ID so the call appears to come from the utility, and also contact customers by text, social media, email or in person.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers demand immediate payment for supposedly damaged or broken electrical equipment. Real employees carry an ID badge with name, photo, company logo and a verification number.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-rmp","type":"phone","label":"Verify a caller or report a scam (Rocky Mountain Power)","value":"+1-888-221-7070","notes":"The page also says to report to local police and the FTC (877-FTC-HELP).","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"report-scam-pacific-power","type":"phone","label":"Verify a caller or report a scam (Pacific Power)","value":"+1-888-221-7070","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":40},"verified_from":{"page":40},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 40 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility that operates as Rocky Mountain Power (rockymountainpower.net) in Utah, Wyoming and Idaho, and as Pacific Power (pacificpower.net) in Oregon, Washington and California. Both brands use customer service 1-888-221-7070 and outage line 1-877-508-5088; Rocky Mountain Power account sign-in is https://csapps.rockymountainpower.net/idm/login. State commissions: Utah Public Service Commission (informal complaints go first to the Utah Division of Public Utilities, 801-530-7622 or 800-874-0904), Wyoming Public Service Commission, Idaho Public Utilities Commission, Public Utility Commission of Oregon (503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov), Washington Utilities and Transportation Commission, and California Public Utilities Commission. Wildfire: PacifiCorp's wildfire litigation page covers the 2020 Labor Day fires (Oregon), the Slater fire and the 2022 McKinney fire (California); it settles claims through litigation and settlements and publishes no wildfire claims intake process. Standard damage claims start with a claim form requested at 1-888-221-7070.","warnings":[]},"property_damage_claim":{"company":{"id":"pacificorp","name":"PacifiCorp","sector":"utility","website":"https://www.pacificorp.com","account_url":"https://csapps.pacificpower.net/idm/login"},"issue":{"id":"property_damage_claim","name":"Damage caused by the company"},"playbook_source":"company","summary":"Request a Statement of Damage form by phone or email, send repair estimates and receipts; PacifiCorp aims to resolve claims within 30 days of a complete file. Wildfire losses from fires in litigation go through the courts and settlements, not this form.","evidence":["date and time of the incident","detailed repair estimates","original receipts (send copies)","photos","a technician's statement for unrepairable items"],"steps":[{"do":"Call 1-888-221-7070 or email the brand's customer service address to get the Statement of Damage form.","note":"Rocky Mountain Power customers use the RMP claims email.","channel":{"id":"pacific-power-claims-email","type":"email","label":"Pacific Power - request a claim (Statement of Damage) form by email","value":"PacificPowerCustomerService@PacifiCorp.com","purposes":["property_damage_claim"],"notes":"Or call 1-888-221-7070 for a mailed form. Call that number as soon as possible for urgent claims or bodily injury.","source":"https://www.pacificpower.net/working-with-us/claims.html","last_verified":"2026-10-13"}},{"do":"Fill in each section, attach repair estimates, copies of receipts and photos. Keep the damaged items until the claim ends."},{"do":"Consider also filing with your own insurer; PacifiCorp says the insurer will likely seek reimbursement from the company."},{"do":"If the claim is denied and you disagree, ask for the reason in writing and contact the state commission."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"pacific-power-claims-email","type":"email","label":"Pacific Power - request a claim (Statement of Damage) form by email","value":"PacificPowerCustomerService@PacifiCorp.com","purposes":["property_damage_claim"],"notes":"Or call 1-888-221-7070 for a mailed form. Call that number as soon as possible for urgent claims or bodily injury.","source":"https://www.pacificpower.net/working-with-us/claims.html","last_verified":"2026-10-13"},{"id":"rmp-claims-email","type":"email","label":"Rocky Mountain Power - request a claim (Statement of Damage) form by email","value":"RockyMountainPowerCustomerService@PacifiCorp.com","purposes":["property_damage_claim"],"notes":"Or call 1-888-221-7070 for a mailed form.","source":"https://www.rockymountainpower.net/working-with-us/claims.html","last_verified":"2026-10-13"}],"facts":[{"kind":"process","claim":"PacifiCorp aims to resolve claims within 30 days from receiving the claim and all supporting documents. The claims pages state no filing deadline.","issues":["property_damage_claim"],"source":"https://www.pacificpower.net/working-with-us/claims.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"PacifiCorp may cover losses from events it could have foreseen or prevented, such as an improper disconnection or damage to a driveway or fence caused by a company vehicle.","issues":["property_damage_claim"],"source":"https://www.rockymountainpower.net/working-with-us/claims.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"PacifiCorp's wildfire litigation page says it has settled nearly 4,500 wildfire claims for a total of $2.2 billion, covering 2020 Labor Day fires (including Beachie Creek/Santiam Canyon, Echo Mountain Complex, South Obenchain, 242 and Archie Creek), the Slater fire and the 2022 McKinney fire. The page describes no claims intake process; it reports the Oregon Court of Appeals reversed and remanded the James class action on April 8, 2026, and lists an Oregon Supreme Court order allowing review.","issues":["property_damage_claim"],"source":"https://www.pacificorp.com/about/information-wildfire/information-wildfire-litigation.html","last_verified":"2026-10-13"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Ask for a supervisor. Write down the name and reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Both brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.","candidate_channels":["pacific-power-claims-email","rmp-claims-email","pacific-power-assistance","pacific-power-medical-certificate","rmp-medical-certificate-fax","utah-dpu-complaint-form","oregon-puc-complaint-form"]},{"index":3,"rung":"state_agency","note":"Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Attorney general of the service state.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["csapps.pacificpower.net and csapps.rockymountainpower.net pages (contact us, payment arrangements, outage report, medical web form) render only with JavaScript; www pages redirect there.","Payment arrangements and account details need a sign-in.","Claims start with a form that must be requested by phone or email; there is no online claim form.","Medical certificates must be completed by a qualified medical professional.","Utah, Wyoming, Idaho and California tariff rules for disconnection were not readable by automated fetch; only Oregon and Washington protections are recorded here."],"security":{"official_domains":["pacificorp.com","pacificpower.net","rockymountainpower.net"],"never_asks":[{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power will not contact a customer demanding immediate payment to avoid same-day disconnection.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power do not ask customers to make payments by purchasing a prepaid card.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power will not demand immediate payment for damaged or broken electrical equipment or any other service.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Callers threaten that service will be interrupted within 30-60 minutes and demand payment with prepaid cards such as Green Dot or MoneyPak.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers spoof caller ID so the call appears to come from the utility, and also contact customers by text, social media, email or in person.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers demand immediate payment for supposedly damaged or broken electrical equipment. Real employees carry an ID badge with name, photo, company logo and a verification number.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-rmp","type":"phone","label":"Verify a caller or report a scam (Rocky Mountain Power)","value":"+1-888-221-7070","notes":"The page also says to report to local police and the FTC (877-FTC-HELP).","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"report-scam-pacific-power","type":"phone","label":"Verify a caller or report a scam (Pacific Power)","value":"+1-888-221-7070","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":40},"verified_from":{"page":40},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 40 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility that operates as Rocky Mountain Power (rockymountainpower.net) in Utah, Wyoming and Idaho, and as Pacific Power (pacificpower.net) in Oregon, Washington and California. Both brands use customer service 1-888-221-7070 and outage line 1-877-508-5088; Rocky Mountain Power account sign-in is https://csapps.rockymountainpower.net/idm/login. State commissions: Utah Public Service Commission (informal complaints go first to the Utah Division of Public Utilities, 801-530-7622 or 800-874-0904), Wyoming Public Service Commission, Idaho Public Utilities Commission, Public Utility Commission of Oregon (503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov), Washington Utilities and Transportation Commission, and California Public Utilities Commission. Wildfire: PacifiCorp's wildfire litigation page covers the 2020 Labor Day fires (Oregon), the Slater fire and the 2022 McKinney fire (California); it settles claims through litigation and settlements and publishes no wildfire claims intake process. Standard damage claims start with a claim form requested at 1-888-221-7070.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":1,"rung":"supervisor","note":"Ask for a supervisor. Write down the name and reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Rocky Mountain Power and Pacific Power, toll free)","value":"+1-888-221-7070","purposes":["billing_error","bill_increase","disconnection","payment_assistance","poor_service","property_damage_claim"],"notes":"The scam pages say \"call us anytime toll free\" at this number; no business hours were found on a fetchable page. The contact-us pages on csapps.* need JavaScript.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}},{"index":2,"rung":"written_complaint","note":"Both brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.","candidate_channels":["pacific-power-claims-email","rmp-claims-email","pacific-power-assistance","pacific-power-medical-certificate","rmp-medical-certificate-fax","utah-dpu-complaint-form","oregon-puc-complaint-form"]},{"index":3,"rung":"state_agency","note":"Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Attorney general of the service state.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["pacificorp.com","pacificpower.net","rockymountainpower.net"],"never_asks":[{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power will not contact a customer demanding immediate payment to avoid same-day disconnection.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Rocky Mountain Power and Pacific Power do not ask customers to make payments by purchasing a prepaid card.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Pacific Power will not demand immediate payment for damaged or broken electrical equipment or any other service.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}],"known_scams":[{"kind":"policy","claim":"Callers threaten that service will be interrupted within 30-60 minutes and demand payment with prepaid cards such as Green Dot or MoneyPak.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers spoof caller ID so the call appears to come from the utility, and also contact customers by text, social media, email or in person.","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"},{"kind":"policy","claim":"Scammers demand immediate payment for supposedly damaged or broken electrical equipment. Real employees carry an ID badge with name, photo, company logo and a verification number.","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"}],"report_phishing":[{"id":"report-scam-rmp","type":"phone","label":"Verify a caller or report a scam (Rocky Mountain Power)","value":"+1-888-221-7070","notes":"The page also says to report to local police and the FTC (877-FTC-HELP).","source":"https://www.rockymountainpower.net/my-account/scams.html","last_verified":"2026-10-13"},{"id":"report-scam-pacific-power","type":"phone","label":"Verify a caller or report a scam (Pacific Power)","value":"+1-888-221-7070","source":"https://www.pacificpower.net/scam","last_verified":"2026-10-13"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":40},"verified_from":{"page":40},"last_verified":"2026-10-13","oldest_verified":"2026-10-13","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 40 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}