PacifiCorp: billing error
Dispute with customer service and a supervisor, then file with the state commission; in Utah, the Division of Public Utilities takes the informal complaint first.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 40 sources are the organization's own pages or government sites.
Collect
- the disputed bill
- earlier bills
- meter photos with dates
- call notes with names and reference numbers
Steps
Call customer service, say which charge is wrong and what it should be. Get a reference number.
If not resolved, ask for a supervisor.
Utah: file an informal complaint with the Division of Public Utilities; a formal PSC complaint is possible only after that.
Oregon: file with the Oregon PUC. Other states: the commission named in this file's notes.
More contacts for this issue
Facts you can cite
- Process
The Utah PSC says to first try to resolve the problem with the utility, then file an informal complaint with the Division of Public Utilities (by letter, phone or online). A customer may not file a formal complaint with the PSC without first trying the informal process.
Source: psc.utah.gov, verified 2026-10-13
- Process
The Oregon PUC says customers should first try to resolve a complaint with the utility, then contact PUC Consumer Services.
Source: oregon.gov, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisor. Write down the name and reference number.
Written complaint
EmailPacific Power - request a claim (Statement of Damage) form by email PacificPowerCustomerService@PacifiCorp.comEmailRocky Mountain Power - request a claim (Statement of Damage) form by email RockyMountainPowerCustomerService@PacifiCorp.comBoth brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Attorney general of the service state.
Watch out
- csapps.pacificpower.net and csapps.rockymountainpower.net pages (contact us, payment arrangements, outage report, medical web form) render only with JavaScript; www pages redirect there.
- Payment arrangements and account details need a sign-in.
- Claims start with a form that must be requested by phone or email; there is no online claim form.
- Medical certificates must be completed by a qualified medical professional.
- Utah, Wyoming, Idaho and California tariff rules for disconnection were not readable by automated fetch; only Oregon and Washington protections are recorded here.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
PacifiCorp charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin