PacifiCorp

Get help with (5)

• Billing errorDispute with customer service and a supervisor, then file with the state commission; in Utah, the Division of Public Utilities takes the informal complaint first.
• Disconnection noticeAsk for a payment arrangement and submit a medical certificate if it applies; Oregon pauses shutoffs in heat, cold, smoke and wildfire evacuations, and Washington gives a 5-business-day medical grace period.
• Payment plan or bill assistanceEach state has its own programs; Oregon has a Low-Income Discount, Washington LIBA, California CARE (25% off), Utah HELP bill credits via HEAT agencies.
• Outage creditReport the outage by phone or text; PacifiCorp generally does not pay outage or food spoilage claims.
• Damage caused by the companyRequest a Statement of Damage form by phone or email, send repair estimates and receipts; PacifiCorp aims to resolve claims within 30 days of a complete file. Wildfire losses from fires in litigation go through the courts and settlements, not this form.

Contacts (16)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer service (Rocky Mountain Power and Pacific Power, toll free) +1-888-221-7070

2. Supervisor

   PhoneCustomer service (Rocky Mountain Power and Pacific Power, toll free) +1-888-221-7070

   Ask for a supervisor. Write down the name and reference number.

3. Written complaint

   EmailPacific Power - request a claim (Statement of Damage) form by email PacificPowerCustomerService@PacifiCorp.com
   EmailRocky Mountain Power - request a claim (Statement of Damage) form by email RockyMountainPowerCustomerService@PacifiCorp.com

   Both brands' contact-us pages (csapps.pacificpower.net and csapps.rockymountainpower.net) offer a contact form that needs JavaScript; no complaint mailing address was found.

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Commission for the service state: Utah PSC (first an informal complaint with the Utah Division of Public Utilities; the PSC says to contact the company first and a formal complaint needs the informal step first), Wyoming PSC, Idaho PUC, Oregon PUC (says to contact the utility first), Washington UTC, California PUC.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Attorney general of the service state.

Known blockers

Scam warnings

Verification notes

Electric utility that operates as Rocky Mountain Power (rockymountainpower.net) in Utah, Wyoming and Idaho, and as Pacific Power (pacificpower.net) in Oregon, Washington and California. Both brands use customer service 1-888-221-7070 and outage line 1-877-508-5088; Rocky Mountain Power account sign-in is https://csapps.rockymountainpower.net/idm/login. State commissions: Utah Public Service Commission (informal complaints go first to the Utah Division of Public Utilities, 801-530-7622 or 800-874-0904), Wyoming Public Service Commission, Idaho Public Utilities Commission, Public Utility Commission of Oregon (503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov), Washington Utilities and Transportation Commission, and California Public Utilities Commission. Wildfire: PacifiCorp's wildfire litigation page covers the 2020 Labor Day fires (Oregon), the Slater fire and the 2022 McKinney fire (California); it settles claims through litigation and settlements and publishes no wildfire claims intake process. Standard damage claims start with a claim form requested at 1-888-221-7070.