Commonwealth Edison Company: outage credit

Report the outage; ComEd reimburses storm and equipment-failure losses only under Illinois law for large outages (more than 30,000 customers for 4+ hours).

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.

All Commonwealth Edison Company contacts Open in the interactive directory JSON

Collect

outage dates and times
itemized list of spoiled food with prices
receipts
repair bills or estimates
photos

Steps

Report the outage online or by phone.
FormReport an outage online
To claim a loss, mail the claim form with documentation. Keep damaged items (except spoiled food) until ComEd authorizes disposal.
MailClaims Department (mail the PDF claim form with documentation) Commonwealth Edison Company, Claims Department, P.O. Box 5520, Villa Park, IL 60181-4906
If you do not accept ComEd's proposed resolution, complain to the ICC.

More contacts for this issue

PhoneService inquiries and outage reporting (800-EDISON1) +1-800-334-7661

PhoneDowned wires and power outages (leave the area, then call) +1-800-334-7661

Facts you can cite

Policy
ComEd does not reimburse damage from storms, wind, ice, accidents beyond its control, vandalism, tree or wildlife contact, equipment failure, scheduled outages or normal operations, except possibly under 220 ILCS 5/16-125(e) and (f).
Source: comed.com, verified 2026-10-12
Compensation
Under 220 ILCS 5/16-125(e), a customer may claim actual damages when more than 30,000 customers have a continuous interruption of four hours or more; 16-125(f) covers replacement value of goods damaged by a surge affecting more than 30,000 customers. The ICC can waive this for unpreventable weather, tampering, unrest or animals, or third-party damage.
Source: comed.com, verified 2026-10-12
Process
Food spoilage claims need an itemized list of spoiled items with each price and the total, plus receipts or canceled checks if any.
Source: comed.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneService inquiries and outage reporting (800-EDISON1) +1-800-334-7661
Supervisor
ComEd's handbook says to ask for a supervisor if a representative cannot help.
Written complaint
FormContact Us Online form (billing, meter reading, property damage claims, service requests)
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Illinois Attorney General.

Watch out

comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.
Medical certification must come from a doctor or the local Board of Health.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Commonwealth Edison Company service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin