{"id":"comed","page":"https://escalate.alexgaoth.com/#/c/comed","html":"https://escalate.alexgaoth.com/c/comed/","generated":"2026-10-15","company":{"id":"comed","name":"Commonwealth Edison Company","aliases":["ComEd","Commonwealth Edison"],"sector":"utility","parent":"Exelon Corporation","website":"https://www.comed.com","notes":"Electric utility for northern Illinois, including Chicago. Regulated by the Illinois Commerce Commission (ICC), whose disconnection, deposit and payment rules are in 83 Ill. Adm. Code 280. comed.com pages return empty to automated fetches; values below come from ComEd's customer handbook and claim form PDFs (2023) and comed.com search results.","channels":[{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"customer-service-spanish-phone","type":"phone","label":"Service inquiries and outages in Spanish (800-95-LUCES)","value":"+1-800-955-8237","source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"emergency-phone","type":"phone","label":"Downed wires and power outages (leave the area, then call)","value":"+1-800-334-7661","hours":"24/7","purposes":["service_outage"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business customer service (1-877-4-COMED-1)","value":"+1-877-426-6331","source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"payment-assistance-phone","type":"phone","label":"Financial assistance","value":"+1-888-806-2273","purposes":["disconnection"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"complaint-form","type":"web_form","label":"Contact Us Online form (billing, meter reading, property damage claims, service requests)","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx","purposes":["billing_error","poor_service"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"outage-report-online","type":"web_form","label":"Report an outage online","value":"https://secure.comed.com/Outages/ReportanOutage/Pages/ReportanOutage.aspx","purposes":["service_outage"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"claims-mail","type":"mail","label":"Claims Department (mail the PDF claim form with documentation)","value":"Commonwealth Edison Company, Claims Department, P.O. Box 5520, Villa Park, IL 60181-4906","purposes":["service_outage"],"notes":"Claim form: https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"},{"id":"payment-arrangement","type":"web_form","label":"Deferred Payment Arrangement","value":"https://www.comed.com/DPA","purposes":["disconnection"],"notes":"Or call 800-334-7661.","source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"payment-assistance","type":"web_form","label":"Payment assistance programs","value":"https://www.comed.com/paymentassistance","purposes":["disconnection"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"medical-certification","type":"web_form","label":"Medical certification (request form for a doctor or local Board of Health)","value":"https://www.comed.com/my-account/customer-support/contact-us/medical-certification","purposes":["disconnection"],"source":"https://www.comed.com/my-account/customer-support/contact-us/medical-certification","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"supervisor","note":"ComEd's handbook says to ask for a supervisor if a representative cannot help."},{"rung":"written_complaint","channel":"complaint-form"},{"rung":"state_agency","agency_kind":"utility_commission","note":"Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first."},{"rung":"state_agency","agency_kind":"attorney_general","note":"Illinois Attorney General."}],"playbooks":[{"issue":"billing_error","summary":"Dispute the bill with ComEd, ask for a supervisor, then file an informal complaint with the ICC Consumer Services Division.","evidence":["the disputed bill","previous bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call ComEd and dispute the bill. If the representative cannot help, ask for a supervisor. Get a reference number.","channel":"customer-service-phone"},{"do":"Put the dispute in writing through the online contact form.","channel":"complaint-form"},{"do":"If a supervisor cannot resolve it, file an informal complaint with the ICC Consumer Services Division."}],"facts":[{"kind":"process","claim":"ComEd's handbook says to ask for a supervisor if a representative cannot help, then contact the ICC Consumer Services Division. During an ICC informal complaint, an ICC staff member and a ComEd representative are assigned, and ComEd has 14 days to attempt to resolve it. A formal ICC complaint requires an informal complaint first.","issues":["billing_error","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}]},{"issue":"disconnection","summary":"Ask for a deferred payment arrangement, call the assistance line, and send a medical certificate for 60 days of protection.","evidence":["disconnection notice","account balance","medical certification","LIHEAP application"],"steps":[{"do":"Set up a deferred payment arrangement online or by phone before the disconnection date.","channel":"payment-arrangement"},{"do":"Call the financial assistance line about LIHEAP and ComEd programs.","channel":"payment-assistance-phone"},{"do":"If someone in the home has a medical need for service, have a doctor or the local Board of Health send a medical certification.","channel":"medical-certification"},{"do":"If ComEd does not help, file an informal complaint with the ICC."}],"facts":[{"kind":"policy","claim":"A residential customer with a past-due amount is eligible for a deferred payment arrangement as long as they have not failed to complete one in the past 12 months.","issues":["disconnection"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd's deferred payment arrangement takes a down payment and spreads the rest over 4-12 months depending on eligibility, paid with the regular monthly bill.","issues":["disconnection"],"source":"https://www.comed.com/DPA","last_verified":"2026-10-12"},{"kind":"policy","claim":"A medical certificate from a doctor or local Board of Health halts disconnection for 60 days if the customer has not used one in the past 12 months, or paid off the balance from the last one. ComEd then contacts the customer to set up a payment arrangement.","issues":["disconnection"],"source":"https://www.comed.com/my-account/customer-support/contact-us/medical-certification","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under ICC rules (83 Ill. Adm. Code 280), certified medical necessity gives temporary (60 days) protection from disconnection, and a section governs disconnection of residential heating service from December 1 through March 31.","issues":["disconnection"],"source":"https://www.icc.illinois.gov/consumers/rules-applicable-to-utilities","last_verified":"2026-10-12"},{"kind":"deadline","claim":"If service was disconnected for non-payment and the payment covers the full amount needed, power should be restored within 2 hours.","issues":["disconnection"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Report the outage; ComEd reimburses storm and equipment-failure losses only under Illinois law for large outages (more than 30,000 customers for 4+ hours).","evidence":["outage dates and times","itemized list of spoiled food with prices","receipts","repair bills or estimates","photos"],"steps":[{"do":"Report the outage online or by phone.","channel":"outage-report-online"},{"do":"To claim a loss, mail the claim form with documentation. Keep damaged items (except spoiled food) until ComEd authorizes disposal.","channel":"claims-mail"},{"do":"If you do not accept ComEd's proposed resolution, complain to the ICC."}],"facts":[{"kind":"policy","claim":"ComEd does not reimburse damage from storms, wind, ice, accidents beyond its control, vandalism, tree or wildlife contact, equipment failure, scheduled outages or normal operations, except possibly under 220 ILCS 5/16-125(e) and (f).","issues":["service_outage"],"source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"},{"kind":"compensation","claim":"Under 220 ILCS 5/16-125(e), a customer may claim actual damages when more than 30,000 customers have a continuous interruption of four hours or more; 16-125(f) covers replacement value of goods damaged by a surge affecting more than 30,000 customers. The ICC can waive this for unpreventable weather, tampering, unrest or animals, or third-party damage.","issues":["service_outage"],"source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"},{"kind":"process","claim":"Food spoilage claims need an itemized list of spoiled items with each price and the total, plus receipts or canceled checks if any.","issues":["service_outage"],"source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"}]},{"issue":"deposit_refund","summary":"ComEd refunds deposits with interest after 12 months of satisfactory payment; eligible residential customers are no longer charged deposits.","evidence":["deposit receipt","12 months of payment history"],"steps":[{"do":"After 12 consecutive months with fewer than four late payments, ask ComEd to refund the deposit.","channel":"customer-service-phone"}],"facts":[{"kind":"policy","claim":"Deposits earn interest at an ICC-set rate and are refunded after 12 consecutive months of service with fewer than four late payments, no disconnection for non-payment, no meter tampering and no past-due balance. Eligible residential customers are no longer assessed deposits.","issues":["deposit_refund"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}]}],"known_blockers":["comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.","Medical certification must come from a doctor or the local Board of Health."],"official_domains":["comed.com"],"security":{"never_asks":[{"kind":"policy","claim":"ComEd will never call or come to a home or business to threaten to disconnect service, to sell electricity, or to ask to see the energy bill.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for direct payment, or to take payment through a bogus website, a QR code, a prepaid cash card, a payment app such as Cash App, Zelle, Venmo or QuickPay, or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for a Social Security number, Tax ID or bank information, and will not ask for the ComEd account number unless the customer contacted ComEd first to enroll in a program or service.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Imposters falsely claim that electric service will be disconnected unless payment is made, and tell the customer to buy a prepaid credit card and call back a different number with the PIN or other personal information.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers spoof caller ID so that the call appears to come from a ComEd number.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers may wear ComEd clothing and a fake ComEd ID badge. ComEd says to call 800-334-7661 to confirm a visitor before engaging.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake outage and past-due alerts made with artificial intelligence imitate real messages to push customers to click links or send payments.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Impostor third-party suppliers enroll customers without consent and raise rates after false savings promises.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report suspicious behavior or a scam to ComEd (800-EDISON-1)","value":"+1-800-334-7661","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a utility-related scam to ComEd","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","source":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"comed","name":"Commonwealth Edison Company","sector":"utility","website":"https://www.comed.com","account_url":null},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Dispute the bill with ComEd, ask for a supervisor, then file an informal complaint with the ICC Consumer Services Division.","evidence":["the disputed bill","previous bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call ComEd and dispute the bill. If the representative cannot help, ask for a supervisor. Get a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}},{"do":"Put the dispute in writing through the online contact form.","channel":{"id":"complaint-form","type":"web_form","label":"Contact Us Online form (billing, meter reading, property damage claims, service requests)","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx","purposes":["billing_error","poor_service"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}},{"do":"If a supervisor cannot resolve it, file an informal complaint with the ICC Consumer Services Division."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"customer-service-spanish-phone","type":"phone","label":"Service inquiries and outages in Spanish (800-95-LUCES)","value":"+1-800-955-8237","source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business customer service (1-877-4-COMED-1)","value":"+1-877-426-6331","source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"complaint-form","type":"web_form","label":"Contact Us Online form (billing, meter reading, property damage claims, service requests)","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx","purposes":["billing_error","poor_service"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"ComEd's handbook says to ask for a supervisor if a representative cannot help, then contact the ICC Consumer Services Division. During an ICC informal complaint, an ICC staff member and a ComEd representative are assigned, and ComEd has 14 days to attempt to resolve it. A formal ICC complaint requires an informal complaint first.","issues":["billing_error","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"ComEd's handbook says to ask for a supervisor if a representative cannot help.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"Contact Us Online form (billing, meter reading, property damage claims, service requests)","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx","purposes":["billing_error","poor_service"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Illinois Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.","Medical certification must come from a doctor or the local Board of Health."],"security":{"official_domains":["comed.com"],"never_asks":[{"kind":"policy","claim":"ComEd will never call or come to a home or business to threaten to disconnect service, to sell electricity, or to ask to see the energy bill.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for direct payment, or to take payment through a bogus website, a QR code, a prepaid cash card, a payment app such as Cash App, Zelle, Venmo or QuickPay, or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for a Social Security number, Tax ID or bank information, and will not ask for the ComEd account number unless the customer contacted ComEd first to enroll in a program or service.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Imposters falsely claim that electric service will be disconnected unless payment is made, and tell the customer to buy a prepaid credit card and call back a different number with the PIN or other personal information.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers spoof caller ID so that the call appears to come from a ComEd number.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers may wear ComEd clothing and a fake ComEd ID badge. ComEd says to call 800-334-7661 to confirm a visitor before engaging.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake outage and past-due alerts made with artificial intelligence imitate real messages to push customers to click links or send payments.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Impostor third-party suppliers enroll customers without consent and raise rates after false savings promises.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report suspicious behavior or a scam to ComEd (800-EDISON-1)","value":"+1-800-334-7661","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a utility-related scam to ComEd","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","source":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":32},"verified_from":{"page":32},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility for northern Illinois, including Chicago. Regulated by the Illinois Commerce Commission (ICC), whose disconnection, deposit and payment rules are in 83 Ill. Adm. Code 280. comed.com pages return empty to automated fetches; values below come from ComEd's customer handbook and claim form PDFs (2023) and comed.com search results.","warnings":[]},"disconnection":{"company":{"id":"comed","name":"Commonwealth Edison Company","sector":"utility","website":"https://www.comed.com","account_url":null},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Ask for a deferred payment arrangement, call the assistance line, and send a medical certificate for 60 days of protection.","evidence":["disconnection notice","account balance","medical certification","LIHEAP application"],"steps":[{"do":"Set up a deferred payment arrangement online or by phone before the disconnection date.","channel":{"id":"payment-arrangement","type":"web_form","label":"Deferred Payment Arrangement","value":"https://www.comed.com/DPA","purposes":["disconnection"],"notes":"Or call 800-334-7661.","source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}},{"do":"Call the financial assistance line about LIHEAP and ComEd programs.","channel":{"id":"payment-assistance-phone","type":"phone","label":"Financial assistance","value":"+1-888-806-2273","purposes":["disconnection"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}},{"do":"If someone in the home has a medical need for service, have a doctor or the local Board of Health send a medical certification.","channel":{"id":"medical-certification","type":"web_form","label":"Medical certification (request form for a doctor or local Board of Health)","value":"https://www.comed.com/my-account/customer-support/contact-us/medical-certification","purposes":["disconnection"],"source":"https://www.comed.com/my-account/customer-support/contact-us/medical-certification","last_verified":"2026-10-12"}},{"do":"If ComEd does not help, file an informal complaint with the ICC."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"customer-service-spanish-phone","type":"phone","label":"Service inquiries and outages in Spanish (800-95-LUCES)","value":"+1-800-955-8237","source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business customer service (1-877-4-COMED-1)","value":"+1-877-426-6331","source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"payment-assistance-phone","type":"phone","label":"Financial assistance","value":"+1-888-806-2273","purposes":["disconnection"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"payment-arrangement","type":"web_form","label":"Deferred Payment Arrangement","value":"https://www.comed.com/DPA","purposes":["disconnection"],"notes":"Or call 800-334-7661.","source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"payment-assistance","type":"web_form","label":"Payment assistance programs","value":"https://www.comed.com/paymentassistance","purposes":["disconnection"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"medical-certification","type":"web_form","label":"Medical certification (request form for a doctor or local Board of Health)","value":"https://www.comed.com/my-account/customer-support/contact-us/medical-certification","purposes":["disconnection"],"source":"https://www.comed.com/my-account/customer-support/contact-us/medical-certification","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"A residential customer with a past-due amount is eligible for a deferred payment arrangement as long as they have not failed to complete one in the past 12 months.","issues":["disconnection"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd's deferred payment arrangement takes a down payment and spreads the rest over 4-12 months depending on eligibility, paid with the regular monthly bill.","issues":["disconnection"],"source":"https://www.comed.com/DPA","last_verified":"2026-10-12"},{"kind":"policy","claim":"A medical certificate from a doctor or local Board of Health halts disconnection for 60 days if the customer has not used one in the past 12 months, or paid off the balance from the last one. ComEd then contacts the customer to set up a payment arrangement.","issues":["disconnection"],"source":"https://www.comed.com/my-account/customer-support/contact-us/medical-certification","last_verified":"2026-10-12"},{"kind":"policy","claim":"Under ICC rules (83 Ill. Adm. Code 280), certified medical necessity gives temporary (60 days) protection from disconnection, and a section governs disconnection of residential heating service from December 1 through March 31.","issues":["disconnection"],"source":"https://www.icc.illinois.gov/consumers/rules-applicable-to-utilities","last_verified":"2026-10-12"},{"kind":"deadline","claim":"If service was disconnected for non-payment and the payment covers the full amount needed, power should be restored within 2 hours.","issues":["disconnection"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"ComEd's handbook says to ask for a supervisor if a representative cannot help.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"Contact Us Online form (billing, meter reading, property damage claims, service requests)","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx","purposes":["billing_error","poor_service"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Illinois Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.","Medical certification must come from a doctor or the local Board of Health."],"security":{"official_domains":["comed.com"],"never_asks":[{"kind":"policy","claim":"ComEd will never call or come to a home or business to threaten to disconnect service, to sell electricity, or to ask to see the energy bill.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for direct payment, or to take payment through a bogus website, a QR code, a prepaid cash card, a payment app such as Cash App, Zelle, Venmo or QuickPay, or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for a Social Security number, Tax ID or bank information, and will not ask for the ComEd account number unless the customer contacted ComEd first to enroll in a program or service.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Imposters falsely claim that electric service will be disconnected unless payment is made, and tell the customer to buy a prepaid credit card and call back a different number with the PIN or other personal information.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers spoof caller ID so that the call appears to come from a ComEd number.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers may wear ComEd clothing and a fake ComEd ID badge. ComEd says to call 800-334-7661 to confirm a visitor before engaging.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake outage and past-due alerts made with artificial intelligence imitate real messages to push customers to click links or send payments.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Impostor third-party suppliers enroll customers without consent and raise rates after false savings promises.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report suspicious behavior or a scam to ComEd (800-EDISON-1)","value":"+1-800-334-7661","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a utility-related scam to ComEd","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","source":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":32},"verified_from":{"page":32},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility for northern Illinois, including Chicago. Regulated by the Illinois Commerce Commission (ICC), whose disconnection, deposit and payment rules are in 83 Ill. Adm. Code 280. comed.com pages return empty to automated fetches; values below come from ComEd's customer handbook and claim form PDFs (2023) and comed.com search results.","warnings":[]},"service_outage":{"company":{"id":"comed","name":"Commonwealth Edison Company","sector":"utility","website":"https://www.comed.com","account_url":null},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report the outage; ComEd reimburses storm and equipment-failure losses only under Illinois law for large outages (more than 30,000 customers for 4+ hours).","evidence":["outage dates and times","itemized list of spoiled food with prices","receipts","repair bills or estimates","photos"],"steps":[{"do":"Report the outage online or by phone.","channel":{"id":"outage-report-online","type":"web_form","label":"Report an outage online","value":"https://secure.comed.com/Outages/ReportanOutage/Pages/ReportanOutage.aspx","purposes":["service_outage"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}},{"do":"To claim a loss, mail the claim form with documentation. Keep damaged items (except spoiled food) until ComEd authorizes disposal.","channel":{"id":"claims-mail","type":"mail","label":"Claims Department (mail the PDF claim form with documentation)","value":"Commonwealth Edison Company, Claims Department, P.O. Box 5520, Villa Park, IL 60181-4906","purposes":["service_outage"],"notes":"Claim form: https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"}},{"do":"If you do not accept ComEd's proposed resolution, complain to the ICC."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"customer-service-spanish-phone","type":"phone","label":"Service inquiries and outages in Spanish (800-95-LUCES)","value":"+1-800-955-8237","source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"emergency-phone","type":"phone","label":"Downed wires and power outages (leave the area, then call)","value":"+1-800-334-7661","hours":"24/7","purposes":["service_outage"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business customer service (1-877-4-COMED-1)","value":"+1-877-426-6331","source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"outage-report-online","type":"web_form","label":"Report an outage online","value":"https://secure.comed.com/Outages/ReportanOutage/Pages/ReportanOutage.aspx","purposes":["service_outage"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"},{"id":"claims-mail","type":"mail","label":"Claims Department (mail the PDF claim form with documentation)","value":"Commonwealth Edison Company, Claims Department, P.O. Box 5520, Villa Park, IL 60181-4906","purposes":["service_outage"],"notes":"Claim form: https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"ComEd does not reimburse damage from storms, wind, ice, accidents beyond its control, vandalism, tree or wildlife contact, equipment failure, scheduled outages or normal operations, except possibly under 220 ILCS 5/16-125(e) and (f).","issues":["service_outage"],"source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"},{"kind":"compensation","claim":"Under 220 ILCS 5/16-125(e), a customer may claim actual damages when more than 30,000 customers have a continuous interruption of four hours or more; 16-125(f) covers replacement value of goods damaged by a surge affecting more than 30,000 customers. The ICC can waive this for unpreventable weather, tampering, unrest or animals, or third-party damage.","issues":["service_outage"],"source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"},{"kind":"process","claim":"Food spoilage claims need an itemized list of spoiled items with each price and the total, plus receipts or canceled checks if any.","issues":["service_outage"],"source":"https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"ComEd's handbook says to ask for a supervisor if a representative cannot help.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"Contact Us Online form (billing, meter reading, property damage claims, service requests)","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx","purposes":["billing_error","poor_service"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Illinois Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.","Medical certification must come from a doctor or the local Board of Health."],"security":{"official_domains":["comed.com"],"never_asks":[{"kind":"policy","claim":"ComEd will never call or come to a home or business to threaten to disconnect service, to sell electricity, or to ask to see the energy bill.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for direct payment, or to take payment through a bogus website, a QR code, a prepaid cash card, a payment app such as Cash App, Zelle, Venmo or QuickPay, or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for a Social Security number, Tax ID or bank information, and will not ask for the ComEd account number unless the customer contacted ComEd first to enroll in a program or service.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Imposters falsely claim that electric service will be disconnected unless payment is made, and tell the customer to buy a prepaid credit card and call back a different number with the PIN or other personal information.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers spoof caller ID so that the call appears to come from a ComEd number.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers may wear ComEd clothing and a fake ComEd ID badge. ComEd says to call 800-334-7661 to confirm a visitor before engaging.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake outage and past-due alerts made with artificial intelligence imitate real messages to push customers to click links or send payments.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Impostor third-party suppliers enroll customers without consent and raise rates after false savings promises.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report suspicious behavior or a scam to ComEd (800-EDISON-1)","value":"+1-800-334-7661","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a utility-related scam to ComEd","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","source":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":32},"verified_from":{"page":32},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility for northern Illinois, including Chicago. Regulated by the Illinois Commerce Commission (ICC), whose disconnection, deposit and payment rules are in 83 Ill. Adm. Code 280. comed.com pages return empty to automated fetches; values below come from ComEd's customer handbook and claim form PDFs (2023) and comed.com search results.","warnings":[]},"deposit_refund":{"company":{"id":"comed","name":"Commonwealth Edison Company","sector":"utility","website":"https://www.comed.com","account_url":null},"issue":{"id":"deposit_refund","name":"Deposit not returned"},"playbook_source":"company","summary":"ComEd refunds deposits with interest after 12 months of satisfactory payment; eligible residential customers are no longer charged deposits.","evidence":["deposit receipt","12 months of payment history"],"steps":[{"do":"After 12 consecutive months with fewer than four late payments, ask ComEd to refund the deposit.","channel":{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"customer-service-spanish-phone","type":"phone","label":"Service inquiries and outages in Spanish (800-95-LUCES)","value":"+1-800-955-8237","source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"},{"id":"business-phone","type":"phone","label":"Business customer service (1-877-4-COMED-1)","value":"+1-877-426-6331","source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"Deposits earn interest at an ICC-set rate and are refunded after 12 consecutive months of service with fewer than four late payments, no disconnection for non-payment, no meter tampering and no past-due balance. Eligible residential customers are no longer assessed deposits.","issues":["deposit_refund"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"ComEd's handbook says to ask for a supervisor if a representative cannot help.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"Contact Us Online form (billing, meter reading, property damage claims, service requests)","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx","purposes":["billing_error","poor_service"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Illinois Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.","Medical certification must come from a doctor or the local Board of Health."],"security":{"official_domains":["comed.com"],"never_asks":[{"kind":"policy","claim":"ComEd will never call or come to a home or business to threaten to disconnect service, to sell electricity, or to ask to see the energy bill.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for direct payment, or to take payment through a bogus website, a QR code, a prepaid cash card, a payment app such as Cash App, Zelle, Venmo or QuickPay, or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for a Social Security number, Tax ID or bank information, and will not ask for the ComEd account number unless the customer contacted ComEd first to enroll in a program or service.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Imposters falsely claim that electric service will be disconnected unless payment is made, and tell the customer to buy a prepaid credit card and call back a different number with the PIN or other personal information.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers spoof caller ID so that the call appears to come from a ComEd number.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers may wear ComEd clothing and a fake ComEd ID badge. ComEd says to call 800-334-7661 to confirm a visitor before engaging.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake outage and past-due alerts made with artificial intelligence imitate real messages to push customers to click links or send payments.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Impostor third-party suppliers enroll customers without consent and raise rates after false savings promises.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report suspicious behavior or a scam to ComEd (800-EDISON-1)","value":"+1-800-334-7661","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a utility-related scam to ComEd","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","source":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":32},"verified_from":{"page":32},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric utility for northern Illinois, including Chicago. Regulated by the Illinois Commerce Commission (ICC), whose disconnection, deposit and payment rules are in 83 Ill. Adm. Code 280. comed.com pages return empty to automated fetches; values below come from ComEd's customer handbook and claim form PDFs (2023) and comed.com search results.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Service inquiries and outage reporting (800-EDISON1)","value":"+1-800-334-7661","hours":"Representatives 7 a.m.-7 p.m.; outages and emergencies 24/7","purposes":["billing_error","bill_increase","disconnection","service_outage","deposit_refund","poor_service"],"source":"https://www.comed.com/SiteCollectionDocuments/ComEd_Welcome_Kit.pdf","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"ComEd's handbook says to ask for a supervisor if a representative cannot help.","candidate_channels":[]},{"index":2,"rung":"written_complaint","channel":{"id":"complaint-form","type":"web_form","label":"Contact Us Online form (billing, meter reading, property damage claims, service requests)","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ContactUsForms.aspx","purposes":["billing_error","poor_service"],"source":"https://www.comed.com/my-account/customer-support/contact-us","last_verified":"2026-10-12"}},{"index":3,"rung":"state_agency","note":"Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"Illinois Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["comed.com"],"never_asks":[{"kind":"policy","claim":"ComEd will never call or come to a home or business to threaten to disconnect service, to sell electricity, or to ask to see the energy bill.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for direct payment, or to take payment through a bogus website, a QR code, a prepaid cash card, a payment app such as Cash App, Zelle, Venmo or QuickPay, or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as Bitcoin.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"ComEd will never call or come to a home or business to ask for a Social Security number, Tax ID or bank information, and will not ask for the ComEd account number unless the customer contacted ComEd first to enroll in a program or service.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Imposters falsely claim that electric service will be disconnected unless payment is made, and tell the customer to buy a prepaid credit card and call back a different number with the PIN or other personal information.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers spoof caller ID so that the call appears to come from a ComEd number.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers may wear ComEd clothing and a fake ComEd ID badge. ComEd says to call 800-334-7661 to confirm a visitor before engaging.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake outage and past-due alerts made with artificial intelligence imitate real messages to push customers to click links or send payments.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"kind":"policy","claim":"Impostor third-party suppliers enroll customers without consent and raise rates after false savings promises.","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-scam-phone","type":"phone","label":"Report suspicious behavior or a scam to ComEd (800-EDISON-1)","value":"+1-800-334-7661","source":"https://www.comed.com/my-account/customer-support/contact-us/fraud-theft","last_verified":"2026-10-12"},{"id":"report-scam-form","type":"web_form","label":"Report a utility-related scam to ComEd","value":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","source":"https://secure.comed.com/MyAccount/CustomerSupport/Pages/ReportImpostersScams.aspx","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":32},"verified_from":{"page":32},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}