Escalate Anything

Commonwealth Edison Company

Electric, gas and water utilities. Part of Exelon Corporation.

ACredibility A · last verified 2026-10-12 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.

WebsiteOpen in the interactive directoryJSON

Get help with (4)

Contacts (11)

Phone

Online forms

Mail

  • Claims Department (mail the PDF claim form with documentation)
    Commonwealth Edison Company, Claims Department, P.O. Box 5520, Villa Park, IL 60181-4906

    Claim form: https://www.comed.com/SiteCollectionDocuments/MyAccount/CustomerSupport/comedclaimform.pdf

    Use for: Outage credit

    Source: comed.com, verified 2026-10-12

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneService inquiries and outage reporting (800-EDISON1) +1-800-334-7661

  2. Supervisor

    ComEd's handbook says to ask for a supervisor if a representative cannot help.

  3. Written complaint

    FormContact Us Online form (billing, meter reading, property damage claims, service requests)

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Illinois Attorney General.

Known blockers

  • comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.
  • Medical certification must come from a doctor or the local Board of Health.

Scam warnings

Official domains

  • comed.com

Real links and emails from Commonwealth Edison Company end in one of these.

Commonwealth Edison Company will never ask you for

  • ComEd will never call or come to a home or business to threaten to disconnect service, to sell electricity, or to ask to see the energy bill.

    Source: comed.com, verified 2026-10-12

  • ComEd will never call or come to a home or business to ask for direct payment, or to take payment through a bogus website, a QR code, a prepaid cash card, a payment app such as Cash App, Zelle, Venmo or QuickPay, or cryptocurrency such as Bitcoin.

    Source: comed.com, verified 2026-10-12

  • ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as Bitcoin.

    Source: comed.com, verified 2026-10-12

  • ComEd will never call or come to a home or business to ask for a Social Security number, Tax ID or bank information, and will not ask for the ComEd account number unless the customer contacted ComEd first to enroll in a program or service.

    Source: comed.com, verified 2026-10-12

Known scams

  • Imposters falsely claim that electric service will be disconnected unless payment is made, and tell the customer to buy a prepaid credit card and call back a different number with the PIN or other personal information.

    Source: comed.com, verified 2026-10-12

  • Scammers spoof caller ID so that the call appears to come from a ComEd number.

    Source: comed.com, verified 2026-10-12

  • Scammers may wear ComEd clothing and a fake ComEd ID badge. ComEd says to call 800-334-7661 to confirm a visitor before engaging.

    Source: comed.com, verified 2026-10-12

  • Fake outage and past-due alerts made with artificial intelligence imitate real messages to push customers to click links or send payments.

    Source: comed.com, verified 2026-10-12

  • Impostor third-party suppliers enroll customers without consent and raise rates after false savings promises.

    Source: comed.com, verified 2026-10-12

Report phishing

For the whole industry, read Electric and gas utilities — how complaints work.

Verification notes

Electric utility for northern Illinois, including Chicago. Regulated by the Illinois Commerce Commission (ICC), whose disconnection, deposit and payment rules are in 83 Ill. Adm. Code 280. comed.com pages return empty to automated fetches; values below come from ComEd's customer handbook and claim form PDFs (2023) and comed.com search results.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My problem with Commonwealth Edison Company: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.

Source code, other install options and the Claude Code plugin