Commonwealth Edison Company: billing error

Dispute the bill with ComEd, ask for a supervisor, then file an informal complaint with the ICC Consumer Services Division.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.

All Commonwealth Edison Company contacts Open in the interactive directory JSON

Collect

the disputed bill
previous bills
meter photos with dates
call notes with reference numbers

Steps

Call ComEd and dispute the bill. If the representative cannot help, ask for a supervisor. Get a reference number.
PhoneService inquiries and outage reporting (800-EDISON1) +1-800-334-7661
Put the dispute in writing through the online contact form.
FormContact Us Online form (billing, meter reading, property damage claims, service requests)
If a supervisor cannot resolve it, file an informal complaint with the ICC Consumer Services Division.

Facts you can cite

Process
ComEd's handbook says to ask for a supervisor if a representative cannot help, then contact the ICC Consumer Services Division. During an ICC informal complaint, an ICC staff member and a ComEd representative are assigned, and ComEd has 14 days to attempt to resolve it. A formal ICC complaint requires an informal complaint first.
Source: comed.com, verified 2026-10-12

Rules in force

Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
  The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
  Source: law.cornell.edu, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneService inquiries and outage reporting (800-EDISON1) +1-800-334-7661
Supervisor
ComEd's handbook says to ask for a supervisor if a representative cannot help.
Written complaint
FormContact Us Online form (billing, meter reading, property damage claims, service requests)
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Illinois Attorney General.

Watch out

comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.
Medical certification must come from a doctor or the local Board of Health.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Commonwealth Edison Company charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.

Source code, other install options and the Claude Code plugin