Commonwealth Edison Company: disconnection notice

Ask for a deferred payment arrangement, call the assistance line, and send a medical certificate for 60 days of protection.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 32 sources are the organization's own pages or government sites.

All Commonwealth Edison Company contacts Open in the interactive directory JSON

Collect

disconnection notice
account balance
medical certification
LIHEAP application

Steps

Set up a deferred payment arrangement online or by phone before the disconnection date.
FormDeferred Payment Arrangement
Call the financial assistance line about LIHEAP and ComEd programs.
PhoneFinancial assistance +1-888-806-2273
If someone in the home has a medical need for service, have a doctor or the local Board of Health send a medical certification.
FormMedical certification (request form for a doctor or local Board of Health)
If ComEd does not help, file an informal complaint with the ICC.

More contacts for this issue

PhoneService inquiries and outage reporting (800-EDISON1) +1-800-334-7661

FormPayment assistance programs

Facts you can cite

Policy
A residential customer with a past-due amount is eligible for a deferred payment arrangement as long as they have not failed to complete one in the past 12 months.
Source: comed.com, verified 2026-10-12
Policy
ComEd's deferred payment arrangement takes a down payment and spreads the rest over 4-12 months depending on eligibility, paid with the regular monthly bill.
Source: comed.com, verified 2026-10-12
Policy
A medical certificate from a doctor or local Board of Health halts disconnection for 60 days if the customer has not used one in the past 12 months, or paid off the balance from the last one. ComEd then contacts the customer to set up a payment arrangement.
Source: comed.com, verified 2026-10-12
Policy
Under ICC rules (83 Ill. Adm. Code 280), certified medical necessity gives temporary (60 days) protection from disconnection, and a section governs disconnection of residential heating service from December 1 through March 31.
Source: icc.illinois.gov, verified 2026-10-12
Deadline
If service was disconnected for non-payment and the payment covers the full amount needed, power should be restored within 2 hours.
Source: comed.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneService inquiries and outage reporting (800-EDISON1) +1-800-334-7661
Supervisor
ComEd's handbook says to ask for a supervisor if a representative cannot help.
Written complaint
FormContact Us Online form (billing, meter reading, property damage claims, service requests)
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Illinois Commerce Commission (ICC), Consumer Services Division. Contact ComEd first; a formal complaint requires an informal complaint first.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Illinois Attorney General.

Watch out

comed.com HTML pages return empty to automated fetches; use the phone line or the PDF forms.
Medical certification must come from a doctor or the local Board of Health.

Let your AI agent handle this

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1. Set it up (needs uv):

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2. Ask your agent:

Commonwealth Edison Company says it will disconnect my service on [date]. Use Escalate Anything to stop it.

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