San Diego Gas & Electric: outage credit

Report the outage; file a claim if you believe SDG&E caused a loss. SDG&E is not liable for failures beyond its reasonable control such as weather.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.

All San Diego Gas & Electric contacts Open in the interactive directory JSON

Collect

outage dates and times
itemized spoiled food or damaged items with costs
receipts
photos

Steps

Report the outage online or check the outage map.
FormReport an outage online
File a claim online, by mail or fax with itemized losses and receipts.
FormOnline claim form (hosted by SDG&E's claims vendor)

More contacts for this issue

PhoneCustomer service (Energy Services Specialist) +1-800-411-7343

MailClaims Department by mail San Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112

Facts you can cite

Process
A claims representative contacts the claimant within 3-5 business days. SDG&E's goal is a final decision within 30-45 days; complex claims may take longer.
Source: sdge.com, verified 2026-10-12
Policy
SDG&E says it is not liable for failures due to circumstances beyond its reasonable control, such as weather or third-party damage. It uses USDA guidelines to judge food spoilage claims.
Source: sdge.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer service (Energy Services Specialist) +1-800-411-7343
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
FormOnline claim form (hosted by SDG&E's claims vendor)
MailClaims Department by mail San Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112
SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
California Public Utilities Commission (CPUC), Consumer Affairs Branch.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
California Attorney General.

Watch out

sdge.com/contact-us returns 403 to automated fetches; use the /residential/customer-service/contact-us page.
Payment arrangements are set up in My Energy Center (sign-in required).
The online claim form is hosted by a third-party claims vendor (dxc-ins.com).

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My San Diego Gas & Electric service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin