San Diego Gas & Electric: billing error

Dispute the bill with customer service and get a reference number; if SDG&E does not fix it, complain to the CPUC.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.

All San Diego Gas & Electric contacts Open in the interactive directory JSON

Collect

the disputed bill
previous bills
meter photos with dates
call notes with reference numbers

Steps

Call SDG&E, say you dispute the bill, and ask for a bill review and a meter check if usage looks wrong. Get a reference number.
PhoneCustomer service (Energy Services Specialist) +1-800-411-7343
If SDG&E does not resolve it, file a complaint with the CPUC Consumer Affairs Branch.

Rules in force

Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements
15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
  The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
  Source: law.cornell.edu, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer service (Energy Services Specialist) +1-800-411-7343
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
FormOnline claim form (hosted by SDG&E's claims vendor)
MailClaims Department by mail San Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112
SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
California Public Utilities Commission (CPUC), Consumer Affairs Branch.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
California Attorney General.

Watch out

sdge.com/contact-us returns 403 to automated fetches; use the /residential/customer-service/contact-us page.
Payment arrangements are set up in My Energy Center (sign-in required).
The online claim form is hosted by a third-party claims vendor (dxc-ins.com).

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

San Diego Gas & Electric charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.

Source code, other install options and the Claude Code plugin