{"id":"sdge","page":"https://escalate.alexgaoth.com/#/c/sdge","html":"https://escalate.alexgaoth.com/c/sdge/","generated":"2026-10-15","company":{"id":"sdge","name":"San Diego Gas & Electric","aliases":["SDG&E","SDGE","San Diego Gas and Electric"],"sector":"utility","parent":"Sempra","website":"https://www.sdge.com","account_url":"https://myenergycenter.com/","notes":"Electric and natural gas utility for the San Diego, California area. Regulated by the California Public Utilities Commission (CPUC). Sister company of SoCalGas (both owned by Sempra).","channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"},{"id":"emergency-phone","type":"phone","label":"Electric or gas emergency, suspected gas leak (evacuate, call 911 from a safe place, then SDG&E)","value":"+1-800-611-7343","hours":"24/7","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"},{"id":"outage-report-online","type":"web_form","label":"Report an outage online","value":"https://www.sdge.com/report-outage","purposes":["service_outage"],"access":"open","notes":"Outage map at https://outage.sdge.com/","source":"https://www.sdge.com/residential/customer-service/outage-center","last_verified":"2026-10-12"},{"id":"claims-form","type":"web_form","label":"Online claim form (hosted by SDG&E's claims vendor)","value":"https://webformprdsempra.dxc-ins.com/webform/Pagebuilder.aspx?SiteNum=2","purposes":["service_outage"],"access":"open","notes":"SDG&E's claims page says online submission is the fastest way to have a claim processed.","source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"},{"id":"claims-mail","type":"mail","label":"Claims Department by mail","value":"San Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112","purposes":["service_outage"],"notes":"Fax: 1-858-541-5737, Attention: Claims Department.","source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"},{"id":"payment-arrangement","type":"portal","label":"Payment extension or payment plan in My Energy Center","value":"https://www.sdge.com/residential/pay-bill/payment-arrangements","purposes":["disconnection"],"access":"login","notes":"Also in the mobile app under More > Billing Programs > Payment Arrangements.","source":"https://www.sdge.com/residential/pay-bill/payment-arrangements","last_verified":"2026-10-12"},{"id":"payment-assistance","type":"web_form","label":"Financial assistance programs (CARE, FERA, Neighbor-to-Neighbor, AMP, LIHEAP, Medical Baseline)","value":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","purposes":["disconnection"],"access":"open","source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","last_verified":"2026-10-12"},{"id":"medical-baseline","type":"web_form","label":"Medical Baseline Allowance application","value":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","purposes":["disconnection"],"access":"open","notes":"A physician must certify the application. Enrollment and recertification line 1-800-560-5551 (Mon-Fri 7 a.m.-4 p.m.).","source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","last_verified":"2026-10-12"},{"id":"medical-baseline-phone","type":"phone","label":"Medical Baseline enrollment and recertification","value":"+1-800-560-5551","hours":"Mon-Fri 7 a.m.-4 p.m.","purposes":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"customer-service-phone"},{"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number."},{"rung":"written_complaint","note":"SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers."},{"rung":"state_agency","agency_kind":"utility_commission","note":"California Public Utilities Commission (CPUC), Consumer Affairs Branch."},{"rung":"state_agency","agency_kind":"attorney_general","note":"California Attorney General."}],"playbooks":[{"issue":"billing_error","summary":"Dispute the bill with customer service and get a reference number; if SDG&E does not fix it, complain to the CPUC.","evidence":["the disputed bill","previous bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call SDG&E, say you dispute the bill, and ask for a bill review and a meter check if usage looks wrong. Get a reference number.","channel":"customer-service-phone"},{"do":"If SDG&E does not resolve it, file a complaint with the CPUC Consumer Affairs Branch."}]},{"issue":"disconnection","summary":"Set up a payment extension or plan (up to 24 months for residential) before the shutoff date and apply for assistance.","evidence":["disconnection notice","account balance","CARE/FERA enrollment","Medical Baseline approval"],"steps":[{"do":"Set up a payment extension or payment plan in My Energy Center or the app before the shutoff date.","channel":"payment-arrangement"},{"do":"Apply for CARE or FERA, then AMP debt forgiveness, Neighbor-to-Neighbor or LIHEAP.","channel":"payment-assistance"},{"do":"If someone in the home has a qualifying medical condition or device, apply for Medical Baseline.","channel":"medical-baseline"}],"facts":[{"kind":"policy","claim":"SDG&E offers payment extensions and 2, 3 and 12 month payment plans, plus a 24-month plan for residential customers only. A down payment may be required.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/payment-arrangements","last_verified":"2026-10-12"},{"kind":"policy","claim":"If a payment on a 2, 3 or 12 month plan is late, short or returned, the plan is canceled, the full balance is due at once and service may be disconnected.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/payment-arrangements","last_verified":"2026-10-12"},{"kind":"compensation","claim":"The Neighbor-to-Neighbor Fund gives up to $150 toward the SDG&E bill for customers with temporary hardship who do not qualify for other state or federal aid.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","last_verified":"2026-10-12"}]},{"issue":"service_outage","summary":"Report the outage; file a claim if you believe SDG&E caused a loss. SDG&E is not liable for failures beyond its reasonable control such as weather.","evidence":["outage dates and times","itemized spoiled food or damaged items with costs","receipts","photos"],"steps":[{"do":"Report the outage online or check the outage map.","channel":"outage-report-online"},{"do":"File a claim online, by mail or fax with itemized losses and receipts.","channel":"claims-form"}],"facts":[{"kind":"process","claim":"A claims representative contacts the claimant within 3-5 business days. SDG&E's goal is a final decision within 30-45 days; complex claims may take longer.","issues":["service_outage"],"source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"},{"kind":"policy","claim":"SDG&E says it is not liable for failures due to circumstances beyond its reasonable control, such as weather or third-party damage. It uses USDA guidelines to judge food spoilage claims.","issues":["service_outage"],"source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"}]}],"facts":[{"kind":"policy","claim":"CARE saves 30% or more on the monthly energy bill and FERA saves 18% on the electric bill for income-qualified households.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Medical Baseline customers with a non-permanent condition must submit a new application with a doctor's certification every two years; permanent conditions submit a self-certification every four years.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","last_verified":"2026-10-12"}],"known_blockers":["sdge.com/contact-us returns 403 to automated fetches; use the /residential/customer-service/contact-us page.","Payment arrangements are set up in My Energy Center (sign-in required).","The online claim form is hosted by a third-party claims vendor (dxc-ins.com)."],"official_domains":["sdge.com","myenergycenter.com"],"security":{"never_asks":[{"kind":"policy","claim":"SDG&E will never ask for credit card information over the phone, and never calls customers to get credit card numbers, banking information or prepaid cash cards.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"SDG&E will never call or send a message demanding payment, and will not send text messages with demands for payment. It always sends written notice before shutting off service.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers spoof caller ID so that the call appears to come from SDG&E, then try to sell something, get personal information, or say the customer owes money.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers say they are part of a government program that helps pay utility bills and give a fake bank routing number to use online. No such program exists.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers set up temporary phone numbers with a recording and menu that imitate SDG&E's Customer Care line. SDG&E's main Customer Care number is 1-800-411-7343.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake websites or phone numbers appear at the top of search engine results, pretend to be SDG&E, and take payments or card details.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Payment requests through Venmo, PayPal, Google Pay or Apple Pay that claim to be from SDG&E are scams. Those payment methods work only through My Energy Center or by calling SDG&E Customer Care directly.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, message or visit claiming to be from SDG&E (Customer Care)","value":"+1-800-411-7343","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}]}},"playbooks":{"billing_error":{"company":{"id":"sdge","name":"San Diego Gas & Electric","sector":"utility","website":"https://www.sdge.com","account_url":"https://myenergycenter.com/"},"issue":{"id":"billing_error","name":"Billing error"},"playbook_source":"company","summary":"Dispute the bill with customer service and get a reference number; if SDG&E does not fix it, complain to the CPUC.","evidence":["the disputed bill","previous bills","meter photos with dates","call notes with reference numbers"],"steps":[{"do":"Call SDG&E, say you dispute the bill, and ask for a bill review and a meter check if usage looks wrong. Get a reference number.","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"}},{"do":"If SDG&E does not resolve it, file a complaint with the CPUC Consumer Affairs Branch."}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"},{"id":"emergency-phone","type":"phone","label":"Electric or gas emergency, suspected gas leak (evacuate, call 911 from a safe place, then SDG&E)","value":"+1-800-611-7343","hours":"24/7","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"}],"facts":[],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":4,"points":[{"kind":"policy","claim":"The seller must obtain \"a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account\".","issues":["unauthorized_charge","billing_error"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers.","candidate_channels":["claims-form","claims-mail","payment-assistance"]},{"index":3,"rung":"state_agency","note":"California Public Utilities Commission (CPUC), Consumer Affairs Branch.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"California Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["sdge.com/contact-us returns 403 to automated fetches; use the /residential/customer-service/contact-us page.","Payment arrangements are set up in My Energy Center (sign-in required).","The online claim form is hosted by a third-party claims vendor (dxc-ins.com)."],"security":{"official_domains":["sdge.com","myenergycenter.com"],"never_asks":[{"kind":"policy","claim":"SDG&E will never ask for credit card information over the phone, and never calls customers to get credit card numbers, banking information or prepaid cash cards.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"SDG&E will never call or send a message demanding payment, and will not send text messages with demands for payment. It always sends written notice before shutting off service.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers spoof caller ID so that the call appears to come from SDG&E, then try to sell something, get personal information, or say the customer owes money.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers say they are part of a government program that helps pay utility bills and give a fake bank routing number to use online. No such program exists.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers set up temporary phone numbers with a recording and menu that imitate SDG&E's Customer Care line. SDG&E's main Customer Care number is 1-800-411-7343.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake websites or phone numbers appear at the top of search engine results, pretend to be SDG&E, and take payments or card details.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Payment requests through Venmo, PayPal, Google Pay or Apple Pay that claim to be from SDG&E are scams. Those payment methods work only through My Energy Center or by calling SDG&E Customer Care directly.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, message or visit claiming to be from SDG&E (Customer Care)","value":"+1-800-411-7343","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":24},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility for the San Diego, California area. Regulated by the California Public Utilities Commission (CPUC). Sister company of SoCalGas (both owned by Sempra).","warnings":[]},"disconnection":{"company":{"id":"sdge","name":"San Diego Gas & Electric","sector":"utility","website":"https://www.sdge.com","account_url":"https://myenergycenter.com/"},"issue":{"id":"disconnection","name":"Disconnection notice"},"playbook_source":"company","summary":"Set up a payment extension or plan (up to 24 months for residential) before the shutoff date and apply for assistance.","evidence":["disconnection notice","account balance","CARE/FERA enrollment","Medical Baseline approval"],"steps":[{"do":"Set up a payment extension or payment plan in My Energy Center or the app before the shutoff date.","channel":{"id":"payment-arrangement","type":"portal","label":"Payment extension or payment plan in My Energy Center","value":"https://www.sdge.com/residential/pay-bill/payment-arrangements","purposes":["disconnection"],"access":"login","notes":"Also in the mobile app under More > Billing Programs > Payment Arrangements.","source":"https://www.sdge.com/residential/pay-bill/payment-arrangements","last_verified":"2026-10-12"}},{"do":"Apply for CARE or FERA, then AMP debt forgiveness, Neighbor-to-Neighbor or LIHEAP.","channel":{"id":"payment-assistance","type":"web_form","label":"Financial assistance programs (CARE, FERA, Neighbor-to-Neighbor, AMP, LIHEAP, Medical Baseline)","value":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","purposes":["disconnection"],"access":"open","source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","last_verified":"2026-10-12"}},{"do":"If someone in the home has a qualifying medical condition or device, apply for Medical Baseline.","channel":{"id":"medical-baseline","type":"web_form","label":"Medical Baseline Allowance application","value":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","purposes":["disconnection"],"access":"open","notes":"A physician must certify the application. Enrollment and recertification line 1-800-560-5551 (Mon-Fri 7 a.m.-4 p.m.).","source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"},{"id":"emergency-phone","type":"phone","label":"Electric or gas emergency, suspected gas leak (evacuate, call 911 from a safe place, then SDG&E)","value":"+1-800-611-7343","hours":"24/7","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"},{"id":"payment-arrangement","type":"portal","label":"Payment extension or payment plan in My Energy Center","value":"https://www.sdge.com/residential/pay-bill/payment-arrangements","purposes":["disconnection"],"access":"login","notes":"Also in the mobile app under More > Billing Programs > Payment Arrangements.","source":"https://www.sdge.com/residential/pay-bill/payment-arrangements","last_verified":"2026-10-12"},{"id":"payment-assistance","type":"web_form","label":"Financial assistance programs (CARE, FERA, Neighbor-to-Neighbor, AMP, LIHEAP, Medical Baseline)","value":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","purposes":["disconnection"],"access":"open","source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","last_verified":"2026-10-12"},{"id":"medical-baseline","type":"web_form","label":"Medical Baseline Allowance application","value":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","purposes":["disconnection"],"access":"open","notes":"A physician must certify the application. Enrollment and recertification line 1-800-560-5551 (Mon-Fri 7 a.m.-4 p.m.).","source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","last_verified":"2026-10-12"},{"id":"medical-baseline-phone","type":"phone","label":"Medical Baseline enrollment and recertification","value":"+1-800-560-5551","hours":"Mon-Fri 7 a.m.-4 p.m.","purposes":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"SDG&E offers payment extensions and 2, 3 and 12 month payment plans, plus a 24-month plan for residential customers only. A down payment may be required.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/payment-arrangements","last_verified":"2026-10-12"},{"kind":"policy","claim":"If a payment on a 2, 3 or 12 month plan is late, short or returned, the plan is canceled, the full balance is due at once and service may be disconnected.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/payment-arrangements","last_verified":"2026-10-12"},{"kind":"compensation","claim":"The Neighbor-to-Neighbor Fund gives up to $150 toward the SDG&E bill for customers with temporary hardship who do not qualify for other state or federal aid.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","last_verified":"2026-10-12"},{"kind":"policy","claim":"CARE saves 30% or more on the monthly energy bill and FERA saves 18% on the electric bill for income-qualified households.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Medical Baseline customers with a non-permanent condition must submit a new application with a doctor's certification every two years; permanent conditions submit a self-certification every four years.","issues":["disconnection"],"source":"https://www.sdge.com/residential/pay-bill/get-payment-bill-assistance/health-senior-support/qualifiying-based-medical-need","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers.","candidate_channels":["claims-form","claims-mail","payment-assistance"]},{"index":3,"rung":"state_agency","note":"California Public Utilities Commission (CPUC), Consumer Affairs Branch.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"California Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["sdge.com/contact-us returns 403 to automated fetches; use the /residential/customer-service/contact-us page.","Payment arrangements are set up in My Energy Center (sign-in required).","The online claim form is hosted by a third-party claims vendor (dxc-ins.com)."],"security":{"official_domains":["sdge.com","myenergycenter.com"],"never_asks":[{"kind":"policy","claim":"SDG&E will never ask for credit card information over the phone, and never calls customers to get credit card numbers, banking information or prepaid cash cards.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"SDG&E will never call or send a message demanding payment, and will not send text messages with demands for payment. It always sends written notice before shutting off service.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers spoof caller ID so that the call appears to come from SDG&E, then try to sell something, get personal information, or say the customer owes money.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers say they are part of a government program that helps pay utility bills and give a fake bank routing number to use online. No such program exists.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers set up temporary phone numbers with a recording and menu that imitate SDG&E's Customer Care line. SDG&E's main Customer Care number is 1-800-411-7343.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake websites or phone numbers appear at the top of search engine results, pretend to be SDG&E, and take payments or card details.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Payment requests through Venmo, PayPal, Google Pay or Apple Pay that claim to be from SDG&E are scams. Those payment methods work only through My Energy Center or by calling SDG&E Customer Care directly.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, message or visit claiming to be from SDG&E (Customer Care)","value":"+1-800-411-7343","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":24},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility for the San Diego, California area. Regulated by the California Public Utilities Commission (CPUC). Sister company of SoCalGas (both owned by Sempra).","warnings":[]},"service_outage":{"company":{"id":"sdge","name":"San Diego Gas & Electric","sector":"utility","website":"https://www.sdge.com","account_url":"https://myenergycenter.com/"},"issue":{"id":"service_outage","name":"Outage credit"},"playbook_source":"company","summary":"Report the outage; file a claim if you believe SDG&E caused a loss. SDG&E is not liable for failures beyond its reasonable control such as weather.","evidence":["outage dates and times","itemized spoiled food or damaged items with costs","receipts","photos"],"steps":[{"do":"Report the outage online or check the outage map.","channel":{"id":"outage-report-online","type":"web_form","label":"Report an outage online","value":"https://www.sdge.com/report-outage","purposes":["service_outage"],"access":"open","notes":"Outage map at https://outage.sdge.com/","source":"https://www.sdge.com/residential/customer-service/outage-center","last_verified":"2026-10-12"}},{"do":"File a claim online, by mail or fax with itemized losses and receipts.","channel":{"id":"claims-form","type":"web_form","label":"Online claim form (hosted by SDG&E's claims vendor)","value":"https://webformprdsempra.dxc-ins.com/webform/Pagebuilder.aspx?SiteNum=2","purposes":["service_outage"],"access":"open","notes":"SDG&E's claims page says online submission is the fastest way to have a claim processed.","source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"},{"id":"emergency-phone","type":"phone","label":"Electric or gas emergency, suspected gas leak (evacuate, call 911 from a safe place, then SDG&E)","value":"+1-800-611-7343","hours":"24/7","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"},{"id":"outage-report-online","type":"web_form","label":"Report an outage online","value":"https://www.sdge.com/report-outage","purposes":["service_outage"],"access":"open","notes":"Outage map at https://outage.sdge.com/","source":"https://www.sdge.com/residential/customer-service/outage-center","last_verified":"2026-10-12"},{"id":"claims-form","type":"web_form","label":"Online claim form (hosted by SDG&E's claims vendor)","value":"https://webformprdsempra.dxc-ins.com/webform/Pagebuilder.aspx?SiteNum=2","purposes":["service_outage"],"access":"open","notes":"SDG&E's claims page says online submission is the fastest way to have a claim processed.","source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"},{"id":"claims-mail","type":"mail","label":"Claims Department by mail","value":"San Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112","purposes":["service_outage"],"notes":"Fax: 1-858-541-5737, Attention: Claims Department.","source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"A claims representative contacts the claimant within 3-5 business days. SDG&E's goal is a final decision within 30-45 days; complex claims may take longer.","issues":["service_outage"],"source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"},{"kind":"policy","claim":"SDG&E says it is not liable for failures due to circumstances beyond its reasonable control, such as weather or third-party damage. It uses USDA guidelines to judge food spoilage claims.","issues":["service_outage"],"source":"https://www.sdge.com/residential/customer-service/assistance-help/claims","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers.","candidate_channels":["claims-form","claims-mail","payment-assistance"]},{"index":3,"rung":"state_agency","note":"California Public Utilities Commission (CPUC), Consumer Affairs Branch.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"California Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["sdge.com/contact-us returns 403 to automated fetches; use the /residential/customer-service/contact-us page.","Payment arrangements are set up in My Energy Center (sign-in required).","The online claim form is hosted by a third-party claims vendor (dxc-ins.com)."],"security":{"official_domains":["sdge.com","myenergycenter.com"],"never_asks":[{"kind":"policy","claim":"SDG&E will never ask for credit card information over the phone, and never calls customers to get credit card numbers, banking information or prepaid cash cards.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"SDG&E will never call or send a message demanding payment, and will not send text messages with demands for payment. 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SDG&E's main Customer Care number is 1-800-411-7343.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake websites or phone numbers appear at the top of search engine results, pretend to be SDG&E, and take payments or card details.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Payment requests through Venmo, PayPal, Google Pay or Apple Pay that claim to be from SDG&E are scams. Those payment methods work only through My Energy Center or by calling SDG&E Customer Care directly.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, message or visit claiming to be from SDG&E (Customer Care)","value":"+1-800-411-7343","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":24},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Electric and natural gas utility for the San Diego, California area. Regulated by the California Public Utilities Commission (CPUC). Sister company of SoCalGas (both owned by Sempra).","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"customer-service-phone","type":"phone","label":"Customer service (Energy Services Specialist)","value":"+1-800-411-7343","hours":"Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times","purposes":["billing_error","bill_increase","disconnection","poor_service","service_outage"],"notes":"The claims page also lists this Customer Service Center number for filing a claim by phone.","source":"https://www.sdge.com/residential/customer-service/contact-us","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","note":"Ask the representative for a supervisor. Write down the name and reference number.","candidate_channels":[]},{"index":2,"rung":"written_complaint","note":"SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers.","candidate_channels":["claims-form","claims-mail","payment-assistance"]},{"index":3,"rung":"state_agency","note":"California Public Utilities Commission (CPUC), Consumer Affairs Branch.","agency_kind":"utility_commission","agencies":"Ask for the person's state, then call find_regulators."},{"index":4,"rung":"state_agency","note":"California Attorney General.","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["sdge.com","myenergycenter.com"],"never_asks":[{"kind":"policy","claim":"SDG&E will never ask for credit card information over the phone, and never calls customers to get credit card numbers, banking information or prepaid cash cards.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"SDG&E will never call or send a message demanding payment, and will not send text messages with demands for payment. It always sends written notice before shutting off service.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Callers spoof caller ID so that the call appears to come from SDG&E, then try to sell something, get personal information, or say the customer owes money.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Callers say they are part of a government program that helps pay utility bills and give a fake bank routing number to use online. No such program exists.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Scammers set up temporary phone numbers with a recording and menu that imitate SDG&E's Customer Care line. SDG&E's main Customer Care number is 1-800-411-7343.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Fake websites or phone numbers appear at the top of search engine results, pretend to be SDG&E, and take payments or card details.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"},{"kind":"policy","claim":"Payment requests through Venmo, PayPal, Google Pay or Apple Pay that claim to be from SDG&E are scams. Those payment methods work only through My Energy Center or by calling SDG&E Customer Care directly.","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}],"report_phishing":[{"id":"verify-phone","type":"phone","label":"Verify a call, message or visit claiming to be from SDG&E (Customer Care)","value":"+1-800-411-7343","source":"https://www.sdge.com/residential/customer-service/assistance-help/scams","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":24},"verified_from":{"page":24},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"utility","title":"Electric and gas utilities — how complaints work","last_verified":"2026-10-12","file":"guides/utility.md","page":"https://escalate.alexgaoth.com/#/guides/utility"}}