San Diego Gas & Electric: disconnection notice

Collect

• disconnection notice
• account balance
• CARE/FERA enrollment
• Medical Baseline approval

Steps

1. Set up a payment extension or payment plan in My Energy Center or the app before the shutoff date.

   OnlinePayment extension or payment plan in My Energy Center Sign-in required

2. Apply for CARE or FERA, then AMP debt forgiveness, Neighbor-to-Neighbor or LIHEAP.

   FormFinancial assistance programs (CARE, FERA, Neighbor-to-Neighbor, AMP, LIHEAP, Medical Baseline)

3. If someone in the home has a qualifying medical condition or device, apply for Medical Baseline.

   FormMedical Baseline Allowance application

More contacts for this issue

Facts you can cite

• Policy

  SDG&E offers payment extensions and 2, 3 and 12 month payment plans, plus a 24-month plan for residential customers only. A down payment may be required.

  Source: sdge.com, verified 2026-10-12

• Policy

  If a payment on a 2, 3 or 12 month plan is late, short or returned, the plan is canceled, the full balance is due at once and service may be disconnected.

  Source: sdge.com, verified 2026-10-12

• Compensation

  The Neighbor-to-Neighbor Fund gives up to $150 toward the SDG&E bill for customers with temporary hardship who do not qualify for other state or federal aid.

  Source: sdge.com, verified 2026-10-12

• Policy

  CARE saves 30% or more on the monthly energy bill and FERA saves 18% on the electric bill for income-qualified households.

  Source: sdge.com, verified 2026-10-12

• Deadline

  Medical Baseline customers with a non-permanent condition must submit a new application with a doctor's certification every two years; permanent conditions submit a self-certification every four years.

  Source: sdge.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer service (Energy Services Specialist) +1-800-411-7343

2. Supervisor

   Ask the representative for a supervisor. Write down the name and reference number.

3. Written complaint

   FormOnline claim form (hosted by SDG&E's claims vendor)
   MailClaims Department by mail San Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112

   SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers.

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   California Public Utilities Commission (CPUC), Consumer Affairs Branch.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   California Attorney General.

Watch out

Related

• Disconnection notice at other companies
• Electric and gas utilities — how complaints work
• San Diego Gas & Electric: billing error
• San Diego Gas & Electric: outage credit