San Diego Gas & Electric
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 24 sources are the organization's own pages or government sites.
Get help with (3)
- Billing errorDispute the bill with customer service and get a reference number; if SDG&E does not fix it, complain to the CPUC.
- Disconnection noticeSet up a payment extension or plan (up to 24 months for residential) before the shutoff date and apply for assistance.
- Outage creditReport the outage; file a claim if you believe SDG&E caused a loss. SDG&E is not liable for failures beyond its reasonable control such as weather.
Contacts (9)
Phone
- Customer service (Energy Services Specialist)
Hours: Mon-Fri 7 a.m.-8 p.m., Sat 7 a.m.-6 p.m.; emergencies only at other times
The claims page also lists this Customer Service Center number for filing a claim by phone.
Use for: Billing error, Bill went up, Disconnection notice, Poor service or broken promise, Outage credit
Source: sdge.com, verified 2026-10-12
- Electric or gas emergency, suspected gas leak (evacuate, call 911 from a safe place, then SDG&E)
Hours: 24/7
Source: sdge.com, verified 2026-10-12
- Medical Baseline enrollment and recertification
Hours: Mon-Fri 7 a.m.-4 p.m.
Use for: Disconnection notice
Source: sdge.com, verified 2026-10-12
Online forms
- Report an outage online
Outage map at https://outage.sdge.com/
Use for: Outage credit
Source: sdge.com, verified 2026-10-12
- Online claim form (hosted by SDG&E's claims vendor)
SDG&E's claims page says online submission is the fastest way to have a claim processed.
Use for: Outage credit
Source: sdge.com, verified 2026-10-12
- Financial assistance programs (CARE, FERA, Neighbor-to-Neighbor, AMP, LIHEAP, Medical Baseline)
Use for: Disconnection notice
Source: sdge.com, verified 2026-10-12
- Medical Baseline Allowance application
A physician must certify the application. Enrollment and recertification line 1-800-560-5551 (Mon-Fri 7 a.m.-4 p.m.).
Use for: Disconnection notice
Source: sdge.com, verified 2026-10-12
Online tools and accounts
- Payment extension or payment plan in My Energy Center Sign-in required
Also in the mobile app under More > Billing Programs > Payment Arrangements.
Use for: Disconnection notice
Source: sdge.com, verified 2026-10-12
- Claims Department by mailSan Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112
Fax: 1-858-541-5737, Attention: Claims Department.
Use for: Outage credit
Source: sdge.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask the representative for a supervisor. Write down the name and reference number.
Written complaint
MailClaims Department by mail San Diego Gas & Electric, Attention: Claims Department, P.O. Box 129831, San Diego, CA 92112SDG&E does not publish a complaint address or form on its contact page. Send a dated letter or keep call notes with reference numbers.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).California Public Utilities Commission (CPUC), Consumer Affairs Branch.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).California Attorney General.
Known blockers
- sdge.com/contact-us returns 403 to automated fetches; use the /residential/customer-service/contact-us page.
- Payment arrangements are set up in My Energy Center (sign-in required).
- The online claim form is hosted by a third-party claims vendor (dxc-ins.com).
Scam warnings
Official domains
sdge.commyenergycenter.com
Real links and emails from San Diego Gas & Electric end in one of these.
San Diego Gas & Electric will never ask you for
SDG&E will never ask for credit card information over the phone, and never calls customers to get credit card numbers, banking information or prepaid cash cards.
Source: sdge.com, verified 2026-10-12
SDG&E will never call or send a message demanding payment, and will not send text messages with demands for payment. It always sends written notice before shutting off service.
Source: sdge.com, verified 2026-10-12
Known scams
Callers spoof caller ID so that the call appears to come from SDG&E, then try to sell something, get personal information, or say the customer owes money.
Source: sdge.com, verified 2026-10-12
Callers say they are part of a government program that helps pay utility bills and give a fake bank routing number to use online. No such program exists.
Source: sdge.com, verified 2026-10-12
Scammers set up temporary phone numbers with a recording and menu that imitate SDG&E's Customer Care line. SDG&E's main Customer Care number is 1-800-411-7343.
Source: sdge.com, verified 2026-10-12
Fake websites or phone numbers appear at the top of search engine results, pretend to be SDG&E, and take payments or card details.
Source: sdge.com, verified 2026-10-12
Payment requests through Venmo, PayPal, Google Pay or Apple Pay that claim to be from SDG&E are scams. Those payment methods work only through My Energy Center or by calling SDG&E Customer Care directly.
Source: sdge.com, verified 2026-10-12
Report phishing
- Verify a call, message or visit claiming to be from SDG&E (Customer Care)
Source: sdge.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric and natural gas utility for the San Diego, California area. Regulated by the California Public Utilities Commission (CPUC). Sister company of SoCalGas (both owned by Sempra).
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