Portland General Electric: damage caused by the company

File online or by email with repair estimates and receipts; a PGE claim representative calls within two business days.

ACredibility A · last verified 2026-10-13 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 35 sources are the organization's own pages or government sites.

All Portland General Electric contacts Open in the interactive directory JSON

Collect

photos
repair estimates or invoices
original purchase receipts
date and time of the incident

Steps

Take reasonable steps to limit the loss and keep the damaged items and photos.
Submit the claim online, or email, fax or mail it to Liability Claims.
FormSubmit a damage claim online
If PGE denies a claim you believe is valid, ask for the reason in writing and contact the Oregon PUC.

More contacts for this issue

EmailPGE Liability Claims LiabilityClaims@pgn.com

MailPGE Liability Claims Department by mail Portland General Electric Liability Claims Department, 121 S.W. Salmon St., Portland, OR 97204

Facts you can cite

Process
PGE sends an email acknowledgment the same day a claim is submitted, and a claim representative contacts the claimant within two business days.
Source: portlandgeneral.com, verified 2026-10-13
Compensation
PGE pays the reasonable cost to repair damaged items, or the actual cash value of an item that must be replaced. Food spoilage is evaluated under U.S. Department of Agriculture guidelines.
Source: portlandgeneral.com, verified 2026-10-13
Deadline
PGE's Claims Center says requests for SNAP food replacement benefits (a separate state program) must be made within 10 days of the loss. PGE states no general deadline for its own claims.
Source: portlandgeneral.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhonePGE Customer Service (payment arrangements, disconnect notices, billing) +1-503-228-6322
Supervisor
PhonePGE Customer Service (payment arrangements, disconnect notices, billing) +1-503-228-6322
Ask for a supervisor. Write down the name and reference number.
Written complaint
OnlineIncome-Qualified Bill Discount application (for your own account) Sign-in required
PhoneMedical Certificate program +1-503-612-3838
PGE does not publish a complaint address or form on its Connect with Us page; put the complaint in writing to the Oregon PUC if a supervisor does not resolve it.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Public Utility Commission of Oregon, Consumer Services: 503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov, https://puc.oregon.gov/complaint. The PUC says to first try to resolve the issue with the utility.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Oregon Department of Justice (Attorney General), consumer protection.

Watch out

Payment arrangements, the Income-Qualified Bill Discount form for your own account and Medical Certificate temporary enrollment need a PGE account sign-in.
The online claim form is on a third-party site (riskonnectpge.my.site.com).
The Medical Certificate application must be completed by a licensed physician, nurse practitioner or physician assistant.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Portland General Electric damaged my [property] on [date]. Use Escalate Anything to file a claim.

Source code, other install options and the Claude Code plugin