Escalate Anything

Portland General Electric: disconnection notice

Oregon requires 15- and 5-day notices and pauses shutoffs in heat, cold, smoke and wildfire evacuations; ask PGE for a payment arrangement and enroll in the Income-Qualified Bill Discount or Medical Certificate program.

ACredibility A · last verified 2026-10-13 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 35 sources are the organization's own pages or government sites.

All Portland General Electric contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Before the disconnection date, request a payment plan or extension online or by phone (24/7).

    OnlineNeed more time to pay (payment plan or extension) Sign-in required

  2. Apply for the Income-Qualified Bill Discount and call your county agency for LIHEAP or OEAP.

    OnlineIncome-Qualified Bill Discount application (for your own account) Sign-in required

  3. If someone in the home has a medical condition, have a licensed physician, nurse practitioner or physician assistant complete PGE's Medical Certificate application.

    PhoneMedical Certificate program +1-503-612-3838

  4. If you and PGE cannot agree, contact the Oregon PUC before the disconnection date.

More contacts for this issue

PhonePGE Customer Service (payment arrangements, disconnect notices, billing) +1-503-228-6322
PhonePGE Customer Service toll-free (also the language line, 200+ languages) +1-800-542-8818

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhonePGE Customer Service (payment arrangements, disconnect notices, billing) +1-503-228-6322

  2. Supervisor

    PhonePGE Customer Service (payment arrangements, disconnect notices, billing) +1-503-228-6322

    Ask for a supervisor. Write down the name and reference number.

  3. Written complaint

    OnlineIncome-Qualified Bill Discount application (for your own account) Sign-in required
    PhoneMedical Certificate program +1-503-612-3838

    PGE does not publish a complaint address or form on its Connect with Us page; put the complaint in writing to the Oregon PUC if a supervisor does not resolve it.

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Public Utility Commission of Oregon, Consumer Services: 503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov, https://puc.oregon.gov/complaint. The PUC says to first try to resolve the issue with the utility.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Oregon Department of Justice (Attorney General), consumer protection.

Watch out

  • Payment arrangements, the Income-Qualified Bill Discount form for your own account and Medical Certificate temporary enrollment need a PGE account sign-in.
  • The online claim form is on a third-party site (riskonnectpge.my.site.com).
  • The Medical Certificate application must be completed by a licensed physician, nurse practitioner or physician assistant.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Portland General Electric says it will disconnect my service on [date]. Use Escalate Anything to stop it.

Source code, other install options and the Claude Code plugin

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