Portland General Electric: billing error
Dispute the bill with PGE customer service and a supervisor, then file with the Oregon PUC.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 35 sources are the organization's own pages or government sites.
Collect
- the disputed bill
- earlier bills
- meter photos with dates
- call notes with names and reference numbers
Steps
Call PGE, explain which charge is wrong and what it should be. Get a reference number.
If the representative cannot fix it, ask for a supervisor.
If PGE does not resolve it, file a complaint with the Oregon PUC Consumer Services team.
More contacts for this issue
Facts you can cite
- Process
The Oregon PUC says customers with a complaint about utility service should first try to resolve it with the utility, then contact PUC Consumer Services at 503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov, or the online complaint form (Mon-Fri 8 a.m.-5 p.m.).
Source: oregon.gov, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisor. Write down the name and reference number.
Written complaint
PGE does not publish a complaint address or form on its Connect with Us page; put the complaint in writing to the Oregon PUC if a supervisor does not resolve it.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public Utility Commission of Oregon, Consumer Services: 503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov, https://puc.oregon.gov/complaint. The PUC says to first try to resolve the issue with the utility.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Oregon Department of Justice (Attorney General), consumer protection.
Watch out
- Payment arrangements, the Income-Qualified Bill Discount form for your own account and Medical Certificate temporary enrollment need a PGE account sign-in.
- The online claim form is on a third-party site (riskonnectpge.my.site.com).
- The Medical Certificate application must be completed by a licensed physician, nurse practitioner or physician assistant.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Portland General Electric charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin