Portland General Electric

Get help with (5)

• Billing errorDispute the bill with PGE customer service and a supervisor, then file with the Oregon PUC.
• Disconnection noticeOregon requires 15- and 5-day notices and pauses shutoffs in heat, cold, smoke and wildfire evacuations; ask PGE for a payment arrangement and enroll in the Income-Qualified Bill Discount or Medical Certificate program.
• Payment plan or bill assistanceEnroll in the Income-Qualified Bill Discount (15%-80% off for two years), ask about arrearage relief, and call your county agency for LIHEAP or OEAP.
• Outage creditReport the outage online or on the 24-hour line; PGE pays outage losses only when it was negligent, not for weather.
• Damage caused by the companyFile online or by email with repair estimates and receipts; a PGE claim representative calls within two business days.

Contacts (12)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhonePGE Customer Service (payment arrangements, disconnect notices, billing) +1-503-228-6322

2. Supervisor

   PhonePGE Customer Service (payment arrangements, disconnect notices, billing) +1-503-228-6322

   Ask for a supervisor. Write down the name and reference number.

3. Written complaint

   OnlineIncome-Qualified Bill Discount application (for your own account) Sign-in required
   PhoneMedical Certificate program +1-503-612-3838

   PGE does not publish a complaint address or form on its Connect with Us page; put the complaint in writing to the Oregon PUC if a supervisor does not resolve it.

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Public Utility Commission of Oregon, Consumer Services: 503-378-6600 or 800-522-2404, puc.consumer@puc.oregon.gov, https://puc.oregon.gov/complaint. The PUC says to first try to resolve the issue with the utility.

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Oregon Department of Justice (Attorney General), consumer protection.

Known blockers

Scam warnings

Verification notes

Electric utility for the Portland and Salem areas of Oregon. Not the same company as PG&E (Pacific Gas and Electric, California); PGE's fraud page warns that scam emails sometimes say "PG&E". Regulated by the Public Utility Commission of Oregon (Oregon PUC), Consumer Services: 503-378-6600 or 800-522-2404 (TTY 711), puc.consumer@puc.oregon.gov, complaint form https://puc.oregon.gov/complaint. The PUC says to try to resolve the problem with the utility first. PGE emails use the pgn.com domain (for example LiabilityClaims@pgn.com).