Match Group (Tinder, Hinge): refund request

Purchases are generally final, but subscribers in 12 listed states may cancel for a refund until midnight of the third business day after subscribing.

ACredibility A · last verified 2026-10-12 · 100% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.

All Match Group (Tinder, Hinge) contacts Open in the interactive directory JSON

Collect

order number
subscription date
state of residence

Steps

If you bought with an Apple ID, ask Apple for the refund.
FormApple Report a Problem (refunds for Tinder or Hinge bought with an Apple ID)
For other purchases, contact Customer Service with your order number.
FormTinder Customer Service request form
If you are in a listed state, also mail a signed and dated notice that you are cancelling (Hinge users in California and Ohio may email it).
MailHinge written cancellation notice (Terms section 8d) Hinge, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA

More contacts for this issue

MailTinder written cancellation notice (Terms section 8d) Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA

EmailHinge email for cancellation notices (California and Ohio users) hello@hinge.co

Facts you can cite

Policy
"Generally, all purchases are final and nonrefundable." Virtual items are non-refundable.
Source: policies.tinder.com, verified 2026-10-12
Deadline
Subscribers in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin "may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed."
Source: policies.tinder.com, verified 2026-10-12
Compensation
In the same listed states, if the subscriber dies or becomes disabled, the portion of the payment for the period after death or disability is refunded.
Source: hinge.co, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
FormTinder Customer Service request form
Written complaint
MailTinder written cancellation notice (Terms section 8d) Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA
Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
RegulatorFederal Trade Commission +1-877-382-4357
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

Watch out

Cancelling in the app needs sign-in. Subscriptions bought through Apple or Google Play must be cancelled and refunded there.
The state-law refund requires a signed, dated written notice, by mail (or email for Hinge users in California and Ohio).
The Tinder help center blocks automated fetches; its cancellation article was not read.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Match Group (Tinder, Hinge) owes me a refund of [amount] for [order or service]. Use Escalate Anything to get it.

Source code, other install options and the Claude Code plugin