Match Group (Tinder, Hinge)
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.
Get help with (3)
- Cancellation problemCancel where you paid. App-store subscriptions cancel with Apple or Google; Tinder- or Hinge-billed subscriptions cancel in the Account section. Deleting the app does not cancel an app-store subscription.
- Refund requestPurchases are generally final, but subscribers in 12 listed states may cancel for a refund until midnight of the third business day after subscribing.
- Bill went upHinge says it will attempt to notify you before a price change; you may cancel instead of paying the new price.
Contacts (7)
Online forms
- Tinder Customer Service request form
The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.
Use for: Refund request, Cancellation problem, Billing error
Source: policies.tinder.com, verified 2026-10-12
- Apple Report a Problem (refunds for Tinder or Hinge bought with an Apple ID)
Use for: Refund request
Source: hinge.co, verified 2026-10-12
- Hinge email for cancellation notices (California and Ohio users)
The Hinge Terms say California and Ohio users may email the notice.
Use for: Cancellation problem, Refund request
Source: hinge.co, verified 2026-10-12
Apps
- Tinder app or website, Account section (cancel a Tinder-billed subscription) Sign-in requiredTinder app or tinder.com, Account section
Use for: Cancellation problem
Source: policies.tinder.com, verified 2026-10-12
- Hinge app or website, Account Settings (cancel a Hinge-billed subscription) Sign-in requiredHinge app or hinge.co, Account Settings
Use for: Cancellation problem
Source: hinge.co, verified 2026-10-12
- Tinder written cancellation notice (Terms section 8d)Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA
Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.
Use for: Cancellation problem, Refund request
Source: policies.tinder.com, verified 2026-10-12
- Hinge written cancellation notice (Terms section 8d)Hinge, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA
Send a signed and dated notice with your order number.
Use for: Cancellation problem, Refund request
Source: hinge.co, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Written complaint
MailTinder written cancellation notice (Terms section 8d) Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USACard or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
Card dispute for charges after a cancellation.
Federal regulator
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Cancelling in the app needs sign-in. Subscriptions bought through Apple or Google Play must be cancelled and refunded there.
- The state-law refund requires a signed, dated written notice, by mail (or email for Hinge users in California and Ohio).
- The Tinder help center blocks automated fetches; its cancellation article was not read.
Scam warnings
Official domains
tinder.comhinge.co
Real links and emails from Match Group (Tinder, Hinge) end in one of these.
Known scams
Matches who ask for money by wire transfer, banking service or app, claim to be from your country but stuck somewhere else, or push you to invest or open an account with a service they recommend. Tinder says never to send money.
Source: policies.tinder.com, verified 2026-10-12
Report phishing
- Report a suspicious Tinder profile or message in the appTinder app, profile page or messaging window, Report
Use for: Fraud or scam
Source: policies.tinder.com, verified 2026-10-12
For the whole industry, read Subscriptions — how complaints work.
Verification notes
Covers Tinder (Tinder LLC, Dallas, Texas, for US users) and Hinge (Hinge, Inc.). Both share the same cancellation P.O. Box in Dallas. The 2025 FTC settlement with Match Group was not checked on ftc.gov for this entry.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Match Group (Tinder, Hinge): [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin