{"id":"match-group","page":"https://escalate.alexgaoth.com/#/c/match-group","html":"https://escalate.alexgaoth.com/c/match-group/","generated":"2026-10-15","company":{"id":"match-group","name":"Match Group (Tinder, Hinge)","aliases":["tinder","hinge","match group"],"sector":"subscription","parent":"Match Group","website":"https://www.tinder.com","official_domains":["tinder.com","hinge.co"],"security":{"known_scams":[{"kind":"policy","claim":"Matches who ask for money by wire transfer, banking service or app, claim to be from your country but stuck somewhere else, or push you to invest or open an account with a service they recommend. Tinder says never to send money.","source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"tinder-in-app-report","type":"app","label":"Report a suspicious Tinder profile or message in the app","value":"Tinder app, profile page or messaging window, Report","purposes":["fraud"],"source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}]},"regulators":["ftc"],"notes":"Covers Tinder (Tinder LLC, Dallas, Texas, for US users) and Hinge (Hinge, Inc.). Both share the same cancellation P.O. Box in Dallas. The 2025 FTC settlement with Match Group was not checked on ftc.gov for this entry.","channels":[{"id":"tinder-account","type":"app","label":"Tinder app or website, Account section (cancel a Tinder-billed subscription)","value":"Tinder app or tinder.com, Account section","purposes":["cancel_service"],"access":"login","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"id":"tinder-help-request","type":"web_form","label":"Tinder Customer Service request form","value":"https://www.help.tinder.com/hc/requests/new","purposes":["refund_request","cancel_service","billing_error"],"notes":"The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"id":"tinder-cancellations-mail","type":"mail","label":"Tinder written cancellation notice (Terms section 8d)","value":"Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"id":"hinge-account","type":"app","label":"Hinge app or website, Account Settings (cancel a Hinge-billed subscription)","value":"Hinge app or hinge.co, Account Settings","purposes":["cancel_service"],"access":"login","source":"https://hinge.co/terms","last_verified":"2026-10-12"},{"id":"hinge-cancellations-mail","type":"mail","label":"Hinge written cancellation notice (Terms section 8d)","value":"Hinge, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice with your order number.","source":"https://hinge.co/terms","last_verified":"2026-10-12"},{"id":"hinge-email","type":"email","label":"Hinge email for cancellation notices (California and Ohio users)","value":"hello@hinge.co","purposes":["cancel_service","refund_request"],"notes":"The Hinge Terms say California and Ohio users may email the notice.","source":"https://hinge.co/terms","last_verified":"2026-10-12"},{"id":"apple-report-problem","type":"web_form","label":"Apple Report a Problem (refunds for Tinder or Hinge bought with an Apple ID)","value":"https://reportaproblem.apple.com","purposes":["refund_request"],"source":"https://hinge.co/terms","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"tinder-help-request"},{"rung":"written_complaint","channel":"tinder-cancellations-mail"},{"rung":"payment_dispute","note":"Card dispute for charges after a cancellation."},{"rung":"regulator","regulator":"ftc"},{"rung":"state_agency","agency_kind":"attorney_general"}],"playbooks":[{"issue":"cancel_service","summary":"Cancel where you paid. App-store subscriptions cancel with Apple or Google; Tinder- or Hinge-billed subscriptions cancel in the Account section. Deleting the app does not cancel an app-store subscription.","evidence":["order number","confirmation email","app store receipt"],"steps":[{"do":"If you paid with an Apple ID, cancel in Apple Settings, Subscriptions. If you paid on Google Play, cancel in Google Play, Payments & subscriptions."},{"do":"If Tinder billed you, sign in and cancel in the Account section.","channel":"tinder-account"},{"do":"If Hinge billed you, sign in and cancel in Account Settings.","channel":"hinge-account"},{"do":"If you are in a listed state and within three business days of subscribing, send the signed, dated cancellation notice for a refund.","channel":"tinder-cancellations-mail"}],"facts":[{"kind":"process","claim":"\"If you subscribed using your Apple ID, cancellation is handled by Apple, not Tinder.\" Google Play subscriptions are cancelled through Google.","issues":["cancel_service"],"source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"If you purchase a subscription, it will automatically renew until you cancel.\" If you received a discounted promotional offer, the price may go up under the terms of that offer.","issues":["cancel_service","bill_increase"],"source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}]},{"issue":"refund_request","summary":"Purchases are generally final, but subscribers in 12 listed states may cancel for a refund until midnight of the third business day after subscribing.","evidence":["order number","subscription date","state of residence"],"steps":[{"do":"If you bought with an Apple ID, ask Apple for the refund.","channel":"apple-report-problem"},{"do":"For other purchases, contact Customer Service with your order number.","channel":"tinder-help-request"},{"do":"If you are in a listed state, also mail a signed and dated notice that you are cancelling (Hinge users in California and Ohio may email it).","channel":"hinge-cancellations-mail"}],"facts":[{"kind":"policy","claim":"\"Generally, all purchases are final and nonrefundable.\" Virtual items are non-refundable.","issues":["refund_request"],"source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Subscribers in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin \"may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.\"","issues":["refund_request","cancel_service"],"source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"kind":"compensation","claim":"In the same listed states, if the subscriber dies or becomes disabled, the portion of the payment for the period after death or disability is refunded.","issues":["refund_request"],"source":"https://hinge.co/terms","last_verified":"2026-10-12"}]},{"issue":"bill_increase","summary":"Hinge says it will attempt to notify you before a price change; you may cancel instead of paying the new price.","evidence":["price change notice","original offer"],"steps":[{"do":"If you do not accept a new price, cancel following the instructions in the notice.","channel":"hinge-account"}],"facts":[{"kind":"policy","claim":"\"In the event of a price change, we will attempt to notify you in advance of the change\" (Hinge Terms, section 8).","issues":["bill_increase"],"source":"https://hinge.co/terms","last_verified":"2026-10-12"}]}],"known_blockers":["Cancelling in the app needs sign-in. Subscriptions bought through Apple or Google Play must be cancelled and refunded there.","The state-law refund requires a signed, dated written notice, by mail (or email for Hinge users in California and Ohio).","The Tinder help center blocks automated fetches; its cancellation article was not read."]},"playbooks":{"cancel_service":{"company":{"id":"match-group","name":"Match Group (Tinder, Hinge)","sector":"subscription","website":"https://www.tinder.com","account_url":null},"issue":{"id":"cancel_service","name":"Cancellation problem"},"playbook_source":"company","summary":"Cancel where you paid. App-store subscriptions cancel with Apple or Google; Tinder- or Hinge-billed subscriptions cancel in the Account section. Deleting the app does not cancel an app-store subscription.","evidence":["order number","confirmation email","app store receipt"],"steps":[{"do":"If you paid with an Apple ID, cancel in Apple Settings, Subscriptions. If you paid on Google Play, cancel in Google Play, Payments & subscriptions."},{"do":"If Tinder billed you, sign in and cancel in the Account section.","channel":{"id":"tinder-account","type":"app","label":"Tinder app or website, Account section (cancel a Tinder-billed subscription)","value":"Tinder app or tinder.com, Account section","purposes":["cancel_service"],"access":"login","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"do":"If Hinge billed you, sign in and cancel in Account Settings.","channel":{"id":"hinge-account","type":"app","label":"Hinge app or website, Account Settings (cancel a Hinge-billed subscription)","value":"Hinge app or hinge.co, Account Settings","purposes":["cancel_service"],"access":"login","source":"https://hinge.co/terms","last_verified":"2026-10-12"}},{"do":"If you are in a listed state and within three business days of subscribing, send the signed, dated cancellation notice for a refund.","channel":{"id":"tinder-cancellations-mail","type":"mail","label":"Tinder written cancellation notice (Terms section 8d)","value":"Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}}],"channels":[{"id":"tinder-account","type":"app","label":"Tinder app or website, Account section (cancel a Tinder-billed subscription)","value":"Tinder app or tinder.com, Account section","purposes":["cancel_service"],"access":"login","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"id":"tinder-help-request","type":"web_form","label":"Tinder Customer Service request form","value":"https://www.help.tinder.com/hc/requests/new","purposes":["refund_request","cancel_service","billing_error"],"notes":"The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"id":"tinder-cancellations-mail","type":"mail","label":"Tinder written cancellation notice (Terms section 8d)","value":"Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"id":"hinge-account","type":"app","label":"Hinge app or website, Account Settings (cancel a Hinge-billed subscription)","value":"Hinge app or hinge.co, Account Settings","purposes":["cancel_service"],"access":"login","source":"https://hinge.co/terms","last_verified":"2026-10-12"},{"id":"hinge-cancellations-mail","type":"mail","label":"Hinge written cancellation notice (Terms section 8d)","value":"Hinge, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice with your order number.","source":"https://hinge.co/terms","last_verified":"2026-10-12"},{"id":"hinge-email","type":"email","label":"Hinge email for cancellation notices (California and Ohio users)","value":"hello@hinge.co","purposes":["cancel_service","refund_request"],"notes":"The Hinge Terms say California and Ohio users may email the notice.","source":"https://hinge.co/terms","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"\"If you subscribed using your Apple ID, cancellation is handled by Apple, not Tinder.\" Google Play subscriptions are cancelled through Google.","issues":["cancel_service"],"source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"kind":"policy","claim":"\"If you purchase a subscription, it will automatically renew until you cancel.\" If you received a discounted promotional offer, the price may go up under the terms of that offer.","issues":["cancel_service","bill_increase"],"source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"rosca-negative-option","title":"Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements","citation":"15 U.S.C. 8401-8405","jurisdiction":"us-federal","status":"in_effect","summary":"A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.","source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12","points_omitted":2,"points":[{"kind":"policy","claim":"Before obtaining the consumer's billing information, the seller must provide text that \"clearly and conspicuously discloses all material terms of the transaction\".","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"policy","claim":"The seller must provide \"simple mechanisms for a consumer to stop recurring charges\" on the consumer's credit card, debit card, bank account or other financial account.","issues":["cancel_service"],"source":"https://www.law.cornell.edu/uscode/text/15/8403","last_verified":"2026-10-12"},{"kind":"process","claim":"A ROSCA violation is treated as a violation of an FTC rule on unfair or deceptive acts or practices, and the FTC enforces ROSCA with its FTC Act powers and penalties. Report violations to the FTC.","issues":["cancel_service","unauthorized_charge"],"source":"https://www.law.cornell.edu/uscode/text/15/8404","last_verified":"2026-10-12"}]}],"not_in_force":[{"id":"ftc-click-to-cancel","title":"FTC \"Click-to-Cancel\" amendments to the Negative Option Rule (2024)","citation":"16 CFR part 425 (2024 amendments, published November 15, 2024)","jurisdiction":"us-federal","status":"vacated","summary":"The FTC's 2024 amendments to the Negative Option Rule (\"click-to-cancel\") were vacated in full by the U.S. Court of Appeals for the Eighth Circuit on July 8, 2025, and never took effect. Do not cite them. For online subscriptions, cite ROSCA (rules/rosca-negative-option) and applicable state automatic renewal laws instead.","source":"https://ecf.ca8.uscourts.gov/opndir/25/07/243137P.pdf","last_verified":"2026-10-12","status_note":"Vacated in full by the Eighth Circuit on July 8, 2025 (Custom Communications, Inc. v. FTC, 142 F.4th 1060). The FTC removed the 2024 text effective February 12, 2026 and restored the pre-2024 prenotification rule. A new rulemaking is only at the ANPRM stage (March 13, 2026), with no proposed text as of 2026-10-12. What remains in force: ROSCA (rules/rosca-negative-option), Section 5 of the FTC Act, and state automatic renewal laws (for example rules/ca-automatic-renewal-law, rules/ny-automatic-renewal-law).","do_not_cite":"This rule is not in force. Do not cite it as current law."}]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"tinder-help-request","type":"web_form","label":"Tinder Customer Service request form","value":"https://www.help.tinder.com/hc/requests/new","purposes":["refund_request","cancel_service","billing_error"],"notes":"The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"tinder-cancellations-mail","type":"mail","label":"Tinder written cancellation notice (Terms section 8d)","value":"Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancelling in the app needs sign-in. Subscriptions bought through Apple or Google Play must be cancelled and refunded there.","The state-law refund requires a signed, dated written notice, by mail (or email for Hinge users in California and Ohio).","The Tinder help center blocks automated fetches; its cancellation article was not read."],"security":{"official_domains":["tinder.com","hinge.co"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Matches who ask for money by wire transfer, banking service or app, claim to be from your country but stuck somewhere else, or push you to invest or open an account with a service they recommend. Tinder says never to send money.","source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"tinder-in-app-report","type":"app","label":"Report a suspicious Tinder profile or message in the app","value":"Tinder app, profile page or messaging window, Report","purposes":["fraud"],"source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":15},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Covers Tinder (Tinder LLC, Dallas, Texas, for US users) and Hinge (Hinge, Inc.). Both share the same cancellation P.O. Box in Dallas. The 2025 FTC settlement with Match Group was not checked on ftc.gov for this entry.","warnings":[]},"refund_request":{"company":{"id":"match-group","name":"Match Group (Tinder, Hinge)","sector":"subscription","website":"https://www.tinder.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Purchases are generally final, but subscribers in 12 listed states may cancel for a refund until midnight of the third business day after subscribing.","evidence":["order number","subscription date","state of residence"],"steps":[{"do":"If you bought with an Apple ID, ask Apple for the refund.","channel":{"id":"apple-report-problem","type":"web_form","label":"Apple Report a Problem (refunds for Tinder or Hinge bought with an Apple ID)","value":"https://reportaproblem.apple.com","purposes":["refund_request"],"source":"https://hinge.co/terms","last_verified":"2026-10-12"}},{"do":"For other purchases, contact Customer Service with your order number.","channel":{"id":"tinder-help-request","type":"web_form","label":"Tinder Customer Service request form","value":"https://www.help.tinder.com/hc/requests/new","purposes":["refund_request","cancel_service","billing_error"],"notes":"The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"do":"If you are in a listed state, also mail a signed and dated notice that you are cancelling (Hinge users in California and Ohio may email it).","channel":{"id":"hinge-cancellations-mail","type":"mail","label":"Hinge written cancellation notice (Terms section 8d)","value":"Hinge, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice with your order number.","source":"https://hinge.co/terms","last_verified":"2026-10-12"}}],"channels":[{"id":"tinder-help-request","type":"web_form","label":"Tinder Customer Service request form","value":"https://www.help.tinder.com/hc/requests/new","purposes":["refund_request","cancel_service","billing_error"],"notes":"The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"id":"tinder-cancellations-mail","type":"mail","label":"Tinder written cancellation notice (Terms section 8d)","value":"Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"id":"hinge-cancellations-mail","type":"mail","label":"Hinge written cancellation notice (Terms section 8d)","value":"Hinge, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice with your order number.","source":"https://hinge.co/terms","last_verified":"2026-10-12"},{"id":"hinge-email","type":"email","label":"Hinge email for cancellation notices (California and Ohio users)","value":"hello@hinge.co","purposes":["cancel_service","refund_request"],"notes":"The Hinge Terms say California and Ohio users may email the notice.","source":"https://hinge.co/terms","last_verified":"2026-10-12"},{"id":"apple-report-problem","type":"web_form","label":"Apple Report a Problem (refunds for Tinder or Hinge bought with an Apple ID)","value":"https://reportaproblem.apple.com","purposes":["refund_request"],"source":"https://hinge.co/terms","last_verified":"2026-10-12"}],"facts":[{"kind":"policy","claim":"\"Generally, all purchases are final and nonrefundable.\" Virtual items are non-refundable.","issues":["refund_request"],"source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"kind":"deadline","claim":"Subscribers in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island and Wisconsin \"may cancel your subscription, without penalty or obligation, at any time prior to midnight of the third business day following the date you subscribed.\"","issues":["refund_request","cancel_service"],"source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"},{"kind":"compensation","claim":"In the same listed states, if the subscriber dies or becomes disabled, the portion of the payment for the period after death or disability is refunded.","issues":["refund_request"],"source":"https://hinge.co/terms","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"tinder-help-request","type":"web_form","label":"Tinder Customer Service request form","value":"https://www.help.tinder.com/hc/requests/new","purposes":["refund_request","cancel_service","billing_error"],"notes":"The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"tinder-cancellations-mail","type":"mail","label":"Tinder written cancellation notice (Terms section 8d)","value":"Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancelling in the app needs sign-in. Subscriptions bought through Apple or Google Play must be cancelled and refunded there.","The state-law refund requires a signed, dated written notice, by mail (or email for Hinge users in California and Ohio).","The Tinder help center blocks automated fetches; its cancellation article was not read."],"security":{"official_domains":["tinder.com","hinge.co"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Matches who ask for money by wire transfer, banking service or app, claim to be from your country but stuck somewhere else, or push you to invest or open an account with a service they recommend. Tinder says never to send money.","source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"tinder-in-app-report","type":"app","label":"Report a suspicious Tinder profile or message in the app","value":"Tinder app, profile page or messaging window, Report","purposes":["fraud"],"source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":15},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Covers Tinder (Tinder LLC, Dallas, Texas, for US users) and Hinge (Hinge, Inc.). Both share the same cancellation P.O. Box in Dallas. The 2025 FTC settlement with Match Group was not checked on ftc.gov for this entry.","warnings":[]},"bill_increase":{"company":{"id":"match-group","name":"Match Group (Tinder, Hinge)","sector":"subscription","website":"https://www.tinder.com","account_url":null},"issue":{"id":"bill_increase","name":"Bill went up"},"playbook_source":"company","summary":"Hinge says it will attempt to notify you before a price change; you may cancel instead of paying the new price.","evidence":["price change notice","original offer"],"steps":[{"do":"If you do not accept a new price, cancel following the instructions in the notice.","channel":{"id":"hinge-account","type":"app","label":"Hinge app or website, Account Settings (cancel a Hinge-billed subscription)","value":"Hinge app or hinge.co, Account Settings","purposes":["cancel_service"],"access":"login","source":"https://hinge.co/terms","last_verified":"2026-10-12"}}],"channels":[],"facts":[{"kind":"policy","claim":"\"In the event of a price change, we will attempt to notify you in advance of the change\" (Hinge Terms, section 8).","issues":["bill_increase"],"source":"https://hinge.co/terms","last_verified":"2026-10-12"}],"rules":{"in_force":[],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"tinder-help-request","type":"web_form","label":"Tinder Customer Service request form","value":"https://www.help.tinder.com/hc/requests/new","purposes":["refund_request","cancel_service","billing_error"],"notes":"The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"tinder-cancellations-mail","type":"mail","label":"Tinder written cancellation notice (Terms section 8d)","value":"Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"known_blockers":["Cancelling in the app needs sign-in. Subscriptions bought through Apple or Google Play must be cancelled and refunded there.","The state-law refund requires a signed, dated written notice, by mail (or email for Hinge users in California and Ohio).","The Tinder help center blocks automated fetches; its cancellation article was not read."],"security":{"official_domains":["tinder.com","hinge.co"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Matches who ask for money by wire transfer, banking service or app, claim to be from your country but stuck somewhere else, or push you to invest or open an account with a service they recommend. Tinder says never to send money.","source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"tinder-in-app-report","type":"app","label":"Report a suspicious Tinder profile or message in the app","value":"Tinder app, profile page or messaging window, Report","purposes":["fraud"],"source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":15},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Covers Tinder (Tinder LLC, Dallas, Texas, for US users) and Hinge (Hinge, Inc.). Both share the same cancellation P.O. Box in Dallas. The 2025 FTC settlement with Match Group was not checked on ftc.gov for this entry.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"tinder-help-request","type":"web_form","label":"Tinder Customer Service request form","value":"https://www.help.tinder.com/hc/requests/new","purposes":["refund_request","cancel_service","billing_error"],"notes":"The Terms direct refund requests for non-Apple purchases here, with the order number from the confirmation email.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"index":1,"rung":"written_complaint","channel":{"id":"tinder-cancellations-mail","type":"mail","label":"Tinder written cancellation notice (Terms section 8d)","value":"Tinder, Attn. Cancellations, P.O. Box 25472, Dallas, Texas 75225, USA","purposes":["cancel_service","refund_request"],"notes":"Send a signed and dated notice that you are cancelling, with the account email or phone number and the order number.","source":"https://policies.tinder.com/terms/us/en","last_verified":"2026-10-12"}},{"index":2,"rung":"payment_dispute","note":"Card dispute for charges after a cancellation.","rules":["fcba-billing-error","efta-reg-e"]},{"index":3,"rung":"regulator","regulator":{"id":"ftc","name":"Federal Trade Commission","level":"federal","when_to_use":"Report fraud, scams, identity theft and unfair or deceptive business practices, such as a company that blocks cancellation. The FTC does not resolve individual cases, so pursue your refund with the company, your card issuer or a state agency at the same time.","channels":[{"id":"reportfraud","type":"web_form","label":"ReportFraud.ftc.gov","value":"https://reportfraud.ftc.gov/","purposes":["fraud","unauthorized_charge","cancel_service"],"notes":"For fraud, scams and bad business practices.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"identitytheft","type":"web_form","label":"IdentityTheft.gov (identity theft report and recovery plan)","value":"https://www.identitytheft.gov/","purposes":["fraud"],"source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"donotcall","type":"web_form","label":"National Do Not Call Registry (unwanted calls)","value":"https://www.donotcall.gov/","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"consumer-response-center","type":"phone","label":"Consumer Response Center (1-877-FTC-HELP)","value":"+1-877-382-4357","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"},{"id":"headquarters-mail","type":"mail","label":"FTC headquarters mailing address","value":"Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580","notes":"The contact page lists this headquarters address. Online reporting is the documented path for consumer reports.","source":"https://www.ftc.gov/contact","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"The FTC and other agencies use reports to investigate and bring cases, but cannot resolve cases for individuals.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"},{"kind":"process","claim":"Reports go into a secure national database that law enforcement can use. FTC investigators, lawyers and analysts review reports to spot patterns and build cases.","source":"https://consumer.ftc.gov/consumer-alerts/2026/08/did-you-spot-scam-heres-what-do-next","last_verified":"2026-10-12"},{"kind":"process","claim":"After you submit a report, the FTC gives you steps to protect yourself or try to get your money back.","source":"https://consumer.ftc.gov/consumer-alerts/2023/04/reporting-fraud-101-protect-your-community-reporting-scams","last_verified":"2026-10-12"}],"notes":"The FTC collects reports; it does not mediate. A report number is still useful evidence for a card dispute or a state attorney general complaint. ReportFraud.ftc.gov was still the reporting path in an FTC consumer alert dated 2026-08-28."}},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."}],"security":{"official_domains":["tinder.com","hinge.co"],"never_asks":[],"known_scams":[{"kind":"policy","claim":"Matches who ask for money by wire transfer, banking service or app, claim to be from your country but stuck somewhere else, or push you to invest or open an account with a service they recommend. Tinder says never to send money.","source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}],"report_phishing":[{"id":"tinder-in-app-report","type":"app","label":"Report a suspicious Tinder profile or message in the app","value":"Tinder app, profile page or messaging window, Report","purposes":["fraud"],"source":"https://policies.tinder.com/safety/intl/en/","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":15},"verified_from":{"page":15},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 15 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"subscription","title":"Subscriptions — how complaints work","last_verified":"2026-10-12","file":"guides/subscription.md","page":"https://escalate.alexgaoth.com/#/guides/subscription"}}