Florida Power & Light Company: disconnection notice
Bills are delinquent after 20 days and service can be cut after 5 working days' written notice; ask for an extension, apply for Care To Share, and enroll in Medically Essential Service if it applies.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- disconnection notice
- account number
- physician certificate for medically essential service
Steps
Request a payment extension online or by phone before the disconnection date.
Apply for Care To Share if disconnection is imminent or service is off.
If someone depends on electric medical equipment, apply for Medically Essential Service with a Florida physician's certificate. Reapply every year.
EmailMedically Essential Service program application (Part A customer, Part B Florida physician) FPL-MESP@fpl.com
More contacts for this issue
Facts you can cite
- Deadline
FPL bills become delinquent if not paid within twenty (20) days of mailing or delivery. After five (5) working days' written notice, service may be discontinued.
Source: source.fpl.com, verified 2026-10-12
- Policy
FPL gives Medically Essential Service customers an extension of not more than thirty (30) days beyond the normal disconnection date, and tries to call them by 12 noon the day before a scheduled disconnection.
Source: source.fpl.com, verified 2026-10-12
- Policy
If payment is not received by the extended date, the payment extension defaults and power may be shut off. A late charge of the greater of $5.00 or 1.5% of the past-due balance still applies.
Source: fpl.com, verified 2026-10-12
- Compensation
Care To Share gives eligible households up to $750 within a 12-month period for FPL bills. Applicants must be in imminent danger of disconnection or disconnected and have household income at or below the ALICE Threshold for their county.
Source: fpl.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
MailStandard mailing address FPL, General Mail Facility, Miami, FL 33188-0001FPL publishes no complaint form or email.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Florida Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- Payment extensions and the online Medically Essential Service application need sign-in to the FPL account.
- The Medically Essential Service form needs a certificate from a physician licensed in Florida.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Florida Power & Light Company says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin