Florida Power & Light Company: deposit not returned
FPL stops requiring a deposit after 23 months of continuous service with a prompt payment record, or refunds it when the account closes and the final bill is paid.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- deposit amount and date
- payment history
- final bill
Steps
After 23 months of service, call and ask FPL to refund the deposit if you meet the prompt-payment conditions.
After closing the account and paying the final bill, ask for the cash deposit refund if it has not arrived.
MailStandard mailing address FPL, General Mail Facility, Miami, FL 33188-0001
Facts you can cite
- Policy
After a residential customer has a prompt payment record and at least 23 months of continuous service, FPL no longer requires a deposit and refunds it, unless in the last 12 months the customer paid late more than once, had a check refused, or was disconnected for nonpayment.
Source: source.fpl.com, verified 2026-10-12
- Policy
FPL pays simple interest of 2% per year on residential cash deposits, usually as a yearly bill credit.
Source: source.fpl.com, verified 2026-10-12
- Limit
For an existing account, the total deposit may not exceed 2 months of average actual charges over the last 12 months.
Source: source.fpl.com, verified 2026-10-12
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
MailStandard mailing address FPL, General Mail Facility, Miami, FL 33188-0001FPL publishes no complaint form or email.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Florida Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- Payment extensions and the online Medically Essential Service application need sign-in to the FPL account.
- The Medically Essential Service form needs a certificate from a physician licensed in Florida.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Florida Power & Light Company has not returned my [amount] deposit. Use Escalate Anything to get it back.Source code, other install options and the Claude Code plugin