Florida Power & Light Company: billing error
Dispute with FPL first; meter tests and adjustments follow Florida Public Service Commission rules.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Collect
- the bill
- meter readings
- earlier bills
- notes of each call
Steps
Call customer service. Ask whether the reading was estimated and ask for a correction or a meter test.
Put the dispute in writing if the call does not fix it.
MailStandard mailing address FPL, General Mail Facility, Miami, FL 33188-0001Escalate to the Florida Public Service Commission.
Facts you can cite
- Policy
FPL's tariff says meter tests and billing adjustments for inaccurate meters follow the methods and procedure prescribed by the Florida Public Service Commission.
Source: source.fpl.com, verified 2026-10-12
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
MailStandard mailing address FPL, General Mail Facility, Miami, FL 33188-0001FPL publishes no complaint form or email.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Florida Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Watch out
- Payment extensions and the online Medically Essential Service application need sign-in to the FPL account.
- The Medically Essential Service form needs a certificate from a physician licensed in Florida.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Florida Power & Light Company charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin