Florida Power & Light Company
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 28 sources are the organization's own pages or government sites; 1 value(s) were read from a search snippet or an archive copy.
Get help with (4)
- Billing errorDispute with FPL first; meter tests and adjustments follow Florida Public Service Commission rules.
- Disconnection noticeBills are delinquent after 20 days and service can be cut after 5 working days' written notice; ask for an extension, apply for Care To Share, and enroll in Medically Essential Service if it applies.
- Deposit not returnedFPL stops requiring a deposit after 23 months of continuous service with a prompt payment record, or refunds it when the account closes and the final bill is paid.
- Outage creditReport outages any time by phone or online.
Contacts (8)
Phone
- Customer service
Hours: Monday to Friday, 8 a.m. to 7 p.m.; Saturday, 9 a.m. to 5 p.m.
Use for: Billing error, Bill went up, Disconnection notice, Deposit not returned, Poor service or broken promise
Source: fpl.com, verified 2026-10-12
- Report an outage
Hours: Anytime
Use for: Outage credit
Source: fpl.com, verified 2026-10-12
Online forms
- Care To Share emergency bill assistance application (The Salvation Army)
Third-party site run by an FPL agency partner. Other local partners are listed at https://fpl.findhelp.com/v2/favorites/public/fpl-care-to-share
Use for: Disconnection notice
Source: fpl.com, verified 2026-10-12
Online tools and accounts
- Request a payment extension online Sign-in required
Confirmation appears online at once; an email follows the next business day.
Use for: Disconnection notice
Source: fpl.com, verified 2026-10-12
- FPL Assistance Center (payment extension, Care To Share, Bill Extender, Budget Billing, LIHEAP)
Use for: Disconnection notice
Source: newsroom.fpl.com, verified 2026-10-12
- Medically Essential Service program application (Part A customer, Part B Florida physician)
Use for: Disconnection notice
Source: fpl.com, verified 2026-10-12
- Standard mailing addressFPL, General Mail Facility, Miami, FL 33188-0001
Use for: Billing error, Deposit not returned, Poor service or broken promise
Source: fpl.com, verified 2026-10-12
- Medically Essential Service program application by mailFPL, Attention Medically Essential Service program CSF/GO, PO Box 029100, Miami, FL 33102-9100
Use for: Disconnection notice
Source: fpl.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
MailStandard mailing address FPL, General Mail Facility, Miami, FL 33188-0001FPL publishes no complaint form or email.
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Florida Public Service Commission.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).
Known blockers
- Payment extensions and the online Medically Essential Service application need sign-in to the FPL account.
- The Medically Essential Service form needs a certificate from a physician licensed in Florida.
Scam warnings
Official domains
fpl.com
Real links and emails from Florida Power & Light Company end in one of these.
Florida Power & Light Company will never ask you for
FPL will never come to a home or business to collect payment by prepaid card such as MoneyPak, gift card, cryptocurrency, or a wire transfer service such as PayPal, Zelle, Cash App or Venmo to avoid disconnection.
Source: fpl.com, verified 2026-10-12
FPL will never try to sell a product at the door.
Source: fpl.com, verified 2026-10-12
FPL will never ask for personal information such as account numbers or a Social Security number, unless the customer calls FPL. Then FPL asks questions to confirm the account holder.
Source: fpl.com, verified 2026-10-12
FPL will never text to request immediate payment. Customers must opt in to FPL text notifications, and those texts do not ask for personal information.
Source: fpl.com, verified 2026-10-12
FPL does not call customers to offer Home Energy Surveys. Its Energy Experts visit a home only on request, by appointment.
Source: fpl.com, verified 2026-10-12
Known scams
Callers, usually aggressive, demand payment by credit card, prepaid debit card such as MoneyPak, gift card, cryptocurrency, PayPal, Zelle, Cash App or Venmo, and threaten immediate disconnection.
Source: fpl.com, verified 2026-10-12
Scammers manipulate caller ID so that the caller name appears as FPL.
Source: fpl.com, verified 2026-10-12
Scammers manipulate search results to show false FPL phone numbers, so customers who search for the number call scammers. FPL says to use only the number on the bill.
Source: fpl.com, verified 2026-10-12
Look-alike websites use URLs that mimic FPL's site with slight misspellings or extra characters.
Source: fpl.com, verified 2026-10-12
Visitors without FPL identification try to collect payment or aggressively sell products.
Source: fpl.com, verified 2026-10-12
Report phishing
- Report suspected scam or fraud to FPL
Source: fpl.com, verified 2026-10-12
- Verify a suspicious call (number given on FPL's scam page; the number on the bill also works)
Source: fpl.com, verified 2026-10-12
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric utility for much of Florida, including Northwest Florida (served under the FPL Northwest FL pages). Regulated by the Florida Public Service Commission; FPL's tariff says meter tests follow the commission's methods. FPL opened an online Assistance Center at FPL.com/Assistance on August 31, 2026.
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