Escalate Anything

Washington Gas Light Company: outage credit

For a suspected gas leak, leave and call 911, then the emergency line; check gas outages on the outage map.

ACredibility A · last verified 2026-10-13 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.

All Washington Gas Light Company contactsOpen in the interactive directoryJSON

Collect

Steps

  1. If you smell gas, leave the area, call 911 from a safe place, then call 844-WASHGAS and select option 1.

    PhoneGas emergency line (844-WASHGAS, select option 1); for a suspected leak, leave and call 911 first +1-844-927-4427

  2. Check planned and unplanned gas outages on the outage information map.

    OnlineOutage information map

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhoneCustomer service and billing (844-WASHGAS) +1-844-927-4427

  2. Supervisor

    PhoneCustomer service and billing (844-WASHGAS) +1-844-927-4427

    The payment plans page says to contact a Customer Advocate for arrangements beyond 12 months. Otherwise ask for a supervisor.

  3. Written complaint

    MailBilling and account inquiries by mail Washington Gas, Attn. Customer Care, 6801 Industrial Road, Springfield, VA 22151

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    DC: Public Service Commission of the District of Columbia, (202) 626-5120. Maryland: Maryland Public Service Commission, (410) 767-8000 or 1-800-492-0474. Virginia: State Corporation Commission, Division of Public Utility Regulation, 1-800-552-7945 (the SCC suggests first trying to resolve the concern with the utility; call at once if service is being disconnected).

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Attorney General of the District of Columbia, Maryland or Virginia, by service address.

Watch out

  • Online payment plans and account changes need sign-in to My Account (my.washingtongas.com) or the app.
  • The damage claim form is embedded in the damage claims page itself; there is no separate form URL.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Washington Gas Light Company service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin

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