Washington Gas Light Company: billing error
Raise the bill with Washington Gas by phone, form or letter, then go to the commission for your jurisdiction.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.
Collect
- the disputed bill
- earlier bills
- meter photos with dates
- supplier name on the bill
- call notes with reference numbers
Steps
Call customer service and ask for a review of the charge. Get a reference number.
If not resolved, send the details through the online form or by mail.
If a third-party supplier you did not choose appears on the bill, dispute it as slamming with Washington Gas and the commission.
Escalate to the DC PSC, the Maryland PSC or the Virginia SCC.
More contacts for this issue
Facts you can cite
- Process
The Virginia SCC suggests that customers first attempt to resolve concerns with the utility before filing a complaint with its Division of Public Utility Regulation (1-800-552-7945).
Source: scc.virginia.gov, verified 2026-10-13
Rules in force
- Restore Online Shoppers' Confidence Act (ROSCA) negative option requirements15 U.S.C. 8401-8405
A seller that charges consumers online through a negative option feature (for example an automatic renewal or a free trial that converts to paid) must clearly disclose all material terms before taking billing information, get the consumer's express informed consent before charging, and provide simple mechanisms to stop recurring charges. The FTC enforces ROSCA.
Source: law.cornell.edu, verified 2026-10-12
1 citable point
- Policy
The seller must obtain "a consumer's express informed consent before charging the consumer's credit card, debit card, bank account, or other financial account".
Source: law.cornell.edu, verified 2026-10-12
- Policy
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
The payment plans page says to contact a Customer Advocate for arrangements beyond 12 months. Otherwise ask for a supervisor.
Written complaint
MailBilling and account inquiries by mail Washington Gas, Attn. Customer Care, 6801 Industrial Road, Springfield, VA 22151State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).DC: Public Service Commission of the District of Columbia, (202) 626-5120. Maryland: Maryland Public Service Commission, (410) 767-8000 or 1-800-492-0474. Virginia: State Corporation Commission, Division of Public Utility Regulation, 1-800-552-7945 (the SCC suggests first trying to resolve the concern with the utility; call at once if service is being disconnected).
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Attorney General of the District of Columbia, Maryland or Virginia, by service address.
Watch out
- Online payment plans and account changes need sign-in to My Account (my.washingtongas.com) or the app.
- The damage claim form is embedded in the damage claims page itself; there is no separate form URL.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Washington Gas Light Company charged me [amount] on [date] for something I did not order. Use Escalate Anything to get it corrected.Source code, other install options and the Claude Code plugin