Washington Gas Light Company

Get help with (5)

• Billing errorRaise the bill with Washington Gas by phone, form or letter, then go to the commission for your jurisdiction.
• Disconnection noticeAsk for an installment plan (no down payment); a medical certification postpones disconnection 30 days.
• Payment plan or bill assistanceInstallment and budget plans for everyone; jurisdiction programs (DC RES/UDP and AMP, Maryland MEAP and USPP, Virginia VEAP) and the Washington Area Fuel Fund for eligible households.
• Damage caused by the companyFile the online Damage Claim Form with photos and receipts as soon as possible after the incident.
• Outage creditFor a suspected gas leak, leave and call 911, then the emergency line; check gas outages on the outage map.

Contacts (12)

Escalation path

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneCustomer service and billing (844-WASHGAS) +1-844-927-4427

2. Supervisor

   PhoneCustomer service and billing (844-WASHGAS) +1-844-927-4427

   The payment plans page says to contact a Customer Advocate for arrangements beyond 12 months. Otherwise ask for a supervisor.

3. Written complaint

   MailBilling and account inquiries by mail Washington Gas, Attn. Customer Care, 6801 Industrial Road, Springfield, VA 22151

4. State agency

   Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   DC: Public Service Commission of the District of Columbia, (202) 626-5120. Maryland: Maryland Public Service Commission, (410) 767-8000 or 1-800-492-0474. Virginia: State Corporation Commission, Division of Public Utility Regulation, 1-800-552-7945 (the SCC suggests first trying to resolve the concern with the utility; call at once if service is being disconnected).

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

   Attorney General of the District of Columbia, Maryland or Virginia, by service address.

Known blockers

Scam warnings

Verification notes

Natural gas utility for Washington, D.C., suburban Maryland and Northern Virginia, plus the Shenandoah Valley of Virginia (separate phone line). Regulated by the Public Service Commission of the District of Columbia, the Maryland Public Service Commission and the Virginia State Corporation Commission (Division of Public Utility Regulation). Customers who buy gas from a third-party supplier still call Washington Gas for leaks, service and delivery charges.