Washington Gas Light Company: disconnection notice
Ask for an installment plan (no down payment); a medical certification postpones disconnection 30 days.
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 29 sources are the organization's own pages or government sites.
Collect
- termination notice
- account number
- medical certification form
- energy assistance approval if any
Steps
Call 844-WASHGAS at once, or apply online for an installment plan.
If a household member has a serious medical condition, have a licensed physician, certified nurse practitioner or physician assistant complete the form for your jurisdiction.
Apply for energy assistance (DC DOEE, Maryland OHEP, Virginia VEAP) and the Washington Area Fuel Fund.
If no arrangement is reached, contact the commission for your jurisdiction before the termination date.
More contacts for this issue
Facts you can cite
- Policy
Washington Gas postpones disconnection for 30 days on receipt of a Medical Certification form from a residential customer, certified by a licensed physician, certified nurse practitioner or physician assistant. During the 30 days the customer must enroll in an installment plan or pay the outstanding balance.
Source: washingtongas.com, verified 2026-10-13
- Deadline
Virginia: Washington Gas sends a written notice of termination at least 14 days before the scheduled termination date (except for emergencies or suspected meter tampering). The past-due amount must be paid on or before the termination date.
Source: washingtongas.com, verified 2026-10-13
- Policy
Washington Gas installment plans run up to 12 months, or 24 months for customers receiving energy assistance, with no down payment, and prevent further credit action while the customer keeps the agreement.
Source: washingtongas.com, verified 2026-10-13
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
The payment plans page says to contact a Customer Advocate for arrangements beyond 12 months. Otherwise ask for a supervisor.
Written complaint
MailBilling and account inquiries by mail Washington Gas, Attn. Customer Care, 6801 Industrial Road, Springfield, VA 22151State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).DC: Public Service Commission of the District of Columbia, (202) 626-5120. Maryland: Maryland Public Service Commission, (410) 767-8000 or 1-800-492-0474. Virginia: State Corporation Commission, Division of Public Utility Regulation, 1-800-552-7945 (the SCC suggests first trying to resolve the concern with the utility; call at once if service is being disconnected).
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Attorney General of the District of Columbia, Maryland or Virginia, by service address.
Watch out
- Online payment plans and account changes need sign-in to My Account (my.washingtongas.com) or the app.
- The damage claim form is embedded in the damage claims page itself; there is no separate form URL.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Washington Gas Light Company says it will disconnect my service on [date]. Use Escalate Anything to stop it.Source code, other install options and the Claude Code plugin