Walgreens: refund request

Collect

• receipt or Walgreens.com order number
• payment card

Steps

1. Take the item to any Walgreens store within 30 days with the receipt or order number (Product Purchase History in your account).

2. For large medical equipment such as electric wheelchairs, scooters or lift chairs, call Customer Care instead of going to a store.

   PhoneWalgreens.com Customer Care (damaged items, large medical equipment returns) +1-877-250-5823

3. If the store refuses, write to Consumer Relations, then dispute the charge with your card issuer.

   MailWalgreens Consumer Relations ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015

More contacts for this issue

Facts you can cite

• Deadline

  Eligible items bought at Walgreens or Walgreens.com can be returned or exchanged at any Walgreens store within 30 days of purchase with the original receipt or order number; refunds go to the original payment method.

  Source: walgreens.com, verified 2026-10-12

• Policy

  Walgreens-brand products carry a satisfaction guarantee; the unused portion can be returned to a Walgreens or Duane Reade store for a full refund, including shipping.

  Source: walgreens.com, verified 2026-10-12

• Limit

  Gift and prepaid cards, mobile phones, bathing suits, underwear, earrings, sexual wellness items, seasonal products, hazmat items and COVID-19 test kits cannot be returned; hearing aids can be returned within 45 days.

  Source: walgreens.com, verified 2026-10-12

• Process

  Walgreens' terms (last updated May 21, 2024) require a mailed Notice of Dispute and 60 days of informal resolution before arbitration administered by National Arbitration and Mediation (NAM); small claims court is an exception.

  Source: walgreens.com, verified 2026-10-12

• Deadline

  You may opt out of Walgreens' arbitration agreement within 30 days after you first access the services or accept a later version of the terms, by a signed mailed notice.

  Source: walgreens.com, verified 2026-10-12

Rules in force

• FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)
  16 CFR part 464 (90 FR 2066, January 10, 2025)

  Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.

  Source: ecfr.gov, verified 2026-10-12

  1 citable point

  • Policy

    A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.

    Source: ecfr.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneWalgreens toll-free (1-800-WALGREENS) +1-800-925-4733

2. Supervisor

   PhoneWalgreens.com Customer Care (damaged items, large medical equipment returns) +1-877-250-5823

3. Written complaint

   MailWalgreens Consumer Relations ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Public complaint

   RegulatorBetter Business Bureau

Related

• Refund request at other companies
• Retail and online shopping — how complaints work
• Walgreens: item arrived damaged or defective