Walgreens
What does this mean?
Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.
Get help with (2)
- Refund requestReturn eligible items to any Walgreens store within 30 days with the receipt or order number; online orders are returned in store, not by mail.
- Item arrived damaged or defectiveCall Walgreens.com Customer Care for a refund on a damaged online order.
Contacts (7)
Phone
- Walgreens.com Customer Care (damaged items, large medical equipment returns)
Use for: Refund request, Item arrived damaged or defective, Lost package
Source: walgreens.com, verified 2026-10-12
- Walgreens toll-free (1-800-WALGREENS)
Use for: Refund request, Unauthorized charge, Poor service or broken promise
Source: walgreens.com, verified 2026-10-12
Online forms
- Walgreens contact forms by topic (customer service, products, store facilities, myWalgreens)
Use for: Refund request, Item arrived damaged or defective, Poor service or broken promise, Account access
Source: walgreens.com, verified 2026-10-12
Online tools and accounts
- Walgreens returns help
Use for: Refund request
Source: walgreens.com, verified 2026-10-12
- Walgreens Consumer RelationsATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015
Use for: Poor service or broken promise, Refund request
Source: walgreens.com, verified 2026-10-12
- Notice of Dispute and Demand for Arbitration (by mail only)Walgreen Co. c/o Illinois Corporation Service Company, 801 Adlai Stevenson Drive, Springfield, IL 62703
Use for: Refund request, Poor service or broken promise
Source: walgreens.com, verified 2026-10-12
- Arbitration opt-out (signed, within 30 days)Walgreens, Attn: Litigation and Regulatory Law Department, 104 Wilmot Road, MS 1431, Deerfield, IL 60015
Include your name, address, phone number and the email addresses used to log in, and state that you do not agree to the arbitration agreement.
Source: walgreens.com, verified 2026-10-12
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Written complaint
MailWalgreens Consumer Relations ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015Card or bank dispute
Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)
Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Public complaint
RegulatorBetter Business Bureau
Scam warnings
Official domains
walgreens.com
Real links and emails from Walgreens end in one of these.
Walgreens will never ask you for
Walgreens says it will never request personal, financial or account information by text message, will never ask for payment related to job applications, training or equipment, and will never require you to take action to claim rewards.
Source: walgreens.com, verified 2026-10-12
Walgreens lists its email sender addresses as @walgreens.com, @eml.walgreens.com, @ecs.walgreens.com, @rxorder.walgreens.com and @e.walgreens.com.
Source: walgreens.com, verified 2026-10-12
Known scams
Walgreens warns about text message phishing, caller ID spoofing, gift card and money transfer scams, mystery shopping and recruitment scams, and medical record request scams.
Source: walgreens.com, verified 2026-10-12
Report phishing
- Forward phishing emails that claim to be from Walgreens
Use for: Fraud or scam
Source: walgreens.com, verified 2026-10-12
For the whole industry, read Retail and online shopping — how complaints work.
Verification notes
Sycamore Partners took Walgreens Boots Alliance private; the deal completed on August 28, 2025 and split the group into separate companies, including Walgreens and The Boots Group. The contracting entity in the terms of use is Walgreen Co. Prescriptions and contact lenses have separate return rules.
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