Walgreens: item arrived damaged or defective

Collect

• photos of the item and packaging
• order number

Steps

1. Photograph the item and packaging.

2. Call Customer Care and ask for a refund.

   PhoneWalgreens.com Customer Care (damaged items, large medical equipment returns) +1-877-250-5823

More contacts for this issue

Facts you can cite

• Process

  For a damaged item from Walgreens.com, Walgreens says to call Customer Service at 1-877-250-5823 for a refund.

  Source: walgreens.com, verified 2026-10-12

• Process

  Walgreens' terms (last updated May 21, 2024) require a mailed Notice of Dispute and 60 days of informal resolution before arbitration administered by National Arbitration and Mediation (NAM); small claims court is an exception.

  Source: walgreens.com, verified 2026-10-12

• Deadline

  You may opt out of Walgreens' arbitration agreement within 30 days after you first access the services or accept a later version of the terms, by a signed mailed notice.

  Source: walgreens.com, verified 2026-10-12

Rules in force

• Magnuson-Moss Warranty Act
  15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules

  Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.

  Source: ftc.gov, verified 2026-10-12

  1 citable point

  • Policy

    Under a "full" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.

    Source: ftc.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

1. Customer service

   PhoneWalgreens toll-free (1-800-WALGREENS) +1-800-925-4733

2. Supervisor

   PhoneWalgreens.com Customer Care (damaged items, large medical equipment returns) +1-877-250-5823

3. Written complaint

   MailWalgreens Consumer Relations ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015

4. Card or bank dispute

   Fair Credit Billing Act billing-error and purchase-dispute rights (Regulation Z)

   Electronic Fund Transfer Act error resolution and unauthorized-transfer liability (Regulation E)

5. State agency

   Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

6. Public complaint

   RegulatorBetter Business Bureau

Related

• Item arrived damaged or defective at other companies
• Retail and online shopping — how complaints work
• Walgreens: refund request