{"id":"walgreens","page":"https://escalate.alexgaoth.com/#/c/walgreens","html":"https://escalate.alexgaoth.com/c/walgreens/","generated":"2026-10-15","company":{"id":"walgreens","name":"Walgreens","aliases":["walgreens.com","walgreen co","duane reade","mywalgreens","walgreens boots alliance"],"sector":"retail","parent":"Sycamore Partners (private equity owner)","website":"https://www.walgreens.com","official_domains":["walgreens.com"],"security":{"never_asks":[{"kind":"policy","claim":"Walgreens says it will never request personal, financial or account information by text message, will never ask for payment related to job applications, training or equipment, and will never require you to take action to claim rewards.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"},{"kind":"policy","claim":"Walgreens lists its email sender addresses as @walgreens.com, @eml.walgreens.com, @ecs.walgreens.com, @rxorder.walgreens.com and @e.walgreens.com.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Walgreens warns about text message phishing, caller ID spoofing, gift card and money transfer scams, mystery shopping and recruitment scams, and medical record request scams.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward phishing emails that claim to be from Walgreens","value":"report-fraud@walgreens.com","purposes":["fraud"],"source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}]},"regulators":["ftc"],"notes":"Sycamore Partners took Walgreens Boots Alliance private; the deal completed on August 28, 2025 and split the group into separate companies, including Walgreens and The Boots Group. The contracting entity in the terms of use is Walgreen Co. Prescriptions and contact lenses have separate return rules.","channels":[{"id":"customer-care-phone","type":"phone","label":"Walgreens.com Customer Care (damaged items, large medical equipment returns)","value":"+1-877-250-5823","purposes":["refund_request","damaged_item","lost_package"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"Walgreens toll-free (1-800-WALGREENS)","value":"+1-800-925-4733","purposes":["refund_request","unauthorized_charge","poor_service"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"},{"id":"contact-forms","type":"web_form","label":"Walgreens contact forms by topic (customer service, products, store facilities, myWalgreens)","value":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","purposes":["refund_request","damaged_item","poor_service","account_access"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"},{"id":"consumer-relations-mail","type":"mail","label":"Walgreens Consumer Relations","value":"ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015","purposes":["poor_service","refund_request"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"},{"id":"returns-help","type":"portal","label":"Walgreens returns help","value":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","purposes":["refund_request"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"id":"notice-of-dispute","type":"mail","label":"Notice of Dispute and Demand for Arbitration (by mail only)","value":"Walgreen Co. c/o Illinois Corporation Service Company, 801 Adlai Stevenson Drive, Springfield, IL 62703","purposes":["refund_request","poor_service"],"source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"},{"id":"arbitration-opt-out","type":"mail","label":"Arbitration opt-out (signed, within 30 days)","value":"Walgreens, Attn: Litigation and Regulatory Law Department, 104 Wilmot Road, MS 1431, Deerfield, IL 60015","notes":"Include your name, address, phone number and the email addresses used to log in, and state that you do not agree to the arbitration agreement.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"}],"escalation":[{"rung":"frontline","channel":"general-phone"},{"rung":"supervisor","channel":"customer-care-phone"},{"rung":"written_complaint","channel":"consumer-relations-mail"},{"rung":"payment_dispute"},{"rung":"state_agency","agency_kind":"attorney_general"},{"rung":"public","regulator":"bbb"}],"playbooks":[{"issue":"refund_request","summary":"Return eligible items to any Walgreens store within 30 days with the receipt or order number; online orders are returned in store, not by mail.","evidence":["receipt or Walgreens.com order number","payment card"],"steps":[{"do":"Take the item to any Walgreens store within 30 days with the receipt or order number (Product Purchase History in your account)."},{"do":"For large medical equipment such as electric wheelchairs, scooters or lift chairs, call Customer Care instead of going to a store.","channel":"customer-care-phone"},{"do":"If the store refuses, write to Consumer Relations, then dispute the charge with your card issuer.","channel":"consumer-relations-mail"}],"facts":[{"kind":"deadline","claim":"Eligible items bought at Walgreens or Walgreens.com can be returned or exchanged at any Walgreens store within 30 days of purchase with the original receipt or order number; refunds go to the original payment method.","issues":["refund_request"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"kind":"policy","claim":"Walgreens-brand products carry a satisfaction guarantee; the unused portion can be returned to a Walgreens or Duane Reade store for a full refund, including shipping.","issues":["refund_request","damaged_item"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"kind":"limit","claim":"Gift and prepaid cards, mobile phones, bathing suits, underwear, earrings, sexual wellness items, seasonal products, hazmat items and COVID-19 test kits cannot be returned; hearing aids can be returned within 45 days.","issues":["refund_request"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"}]},{"issue":"damaged_item","summary":"Call Walgreens.com Customer Care for a refund on a damaged online order.","evidence":["photos of the item and packaging","order number"],"steps":[{"do":"Photograph the item and packaging."},{"do":"Call Customer Care and ask for a refund.","channel":"customer-care-phone"}],"facts":[{"kind":"process","claim":"For a damaged item from Walgreens.com, Walgreens says to call Customer Service at 1-877-250-5823 for a refund.","issues":["damaged_item"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"}]}],"facts":[{"kind":"process","claim":"Walgreens' terms (last updated May 21, 2024) require a mailed Notice of Dispute and 60 days of informal resolution before arbitration administered by National Arbitration and Mediation (NAM); small claims court is an exception.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You may opt out of Walgreens' arbitration agreement within 30 days after you first access the services or accept a later version of the terms, by a signed mailed notice.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"}]},"playbooks":{"refund_request":{"company":{"id":"walgreens","name":"Walgreens","sector":"retail","website":"https://www.walgreens.com","account_url":null},"issue":{"id":"refund_request","name":"Refund request"},"playbook_source":"company","summary":"Return eligible items to any Walgreens store within 30 days with the receipt or order number; online orders are returned in store, not by mail.","evidence":["receipt or Walgreens.com order number","payment card"],"steps":[{"do":"Take the item to any Walgreens store within 30 days with the receipt or order number (Product Purchase History in your account)."},{"do":"For large medical equipment such as electric wheelchairs, scooters or lift chairs, call Customer Care instead of going to a store.","channel":{"id":"customer-care-phone","type":"phone","label":"Walgreens.com Customer Care (damaged items, large medical equipment returns)","value":"+1-877-250-5823","purposes":["refund_request","damaged_item","lost_package"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"}},{"do":"If the store refuses, write to Consumer Relations, then dispute the charge with your card issuer.","channel":{"id":"consumer-relations-mail","type":"mail","label":"Walgreens Consumer Relations","value":"ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015","purposes":["poor_service","refund_request"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-care-phone","type":"phone","label":"Walgreens.com Customer Care (damaged items, large medical equipment returns)","value":"+1-877-250-5823","purposes":["refund_request","damaged_item","lost_package"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"id":"general-phone","type":"phone","label":"Walgreens toll-free (1-800-WALGREENS)","value":"+1-800-925-4733","purposes":["refund_request","unauthorized_charge","poor_service"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"},{"id":"contact-forms","type":"web_form","label":"Walgreens contact forms by topic (customer service, products, store facilities, myWalgreens)","value":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","purposes":["refund_request","damaged_item","poor_service","account_access"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"},{"id":"consumer-relations-mail","type":"mail","label":"Walgreens Consumer Relations","value":"ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015","purposes":["poor_service","refund_request"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"},{"id":"returns-help","type":"portal","label":"Walgreens returns help","value":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","purposes":["refund_request"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"id":"notice-of-dispute","type":"mail","label":"Notice of Dispute and Demand for Arbitration (by mail only)","value":"Walgreen Co. c/o Illinois Corporation Service Company, 801 Adlai Stevenson Drive, Springfield, IL 62703","purposes":["refund_request","poor_service"],"source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"},{"id":"arbitration-opt-out","type":"mail","label":"Arbitration opt-out (signed, within 30 days)","value":"Walgreens, Attn: Litigation and Regulatory Law Department, 104 Wilmot Road, MS 1431, Deerfield, IL 60015","notes":"Include your name, address, phone number and the email addresses used to log in, and state that you do not agree to the arbitration agreement.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"}],"facts":[{"kind":"deadline","claim":"Eligible items bought at Walgreens or Walgreens.com can be returned or exchanged at any Walgreens store within 30 days of purchase with the original receipt or order number; refunds go to the original payment method.","issues":["refund_request"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"kind":"policy","claim":"Walgreens-brand products carry a satisfaction guarantee; the unused portion can be returned to a Walgreens or Duane Reade store for a full refund, including shipping.","issues":["refund_request","damaged_item"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"kind":"limit","claim":"Gift and prepaid cards, mobile phones, bathing suits, underwear, earrings, sexual wellness items, seasonal products, hazmat items and COVID-19 test kits cannot be returned; hearing aids can be returned within 45 days.","issues":["refund_request"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"kind":"process","claim":"Walgreens' terms (last updated May 21, 2024) require a mailed Notice of Dispute and 60 days of informal resolution before arbitration administered by National Arbitration and Mediation (NAM); small claims court is an exception.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You may opt out of Walgreens' arbitration agreement within 30 days after you first access the services or accept a later version of the terms, by a signed mailed notice.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"ftc-junk-fees-rule","title":"FTC Rule on Unfair or Deceptive Fees (live-event tickets and short-term lodging)","citation":"16 CFR part 464 (90 FR 2066, January 10, 2025)","jurisdiction":"us-federal","status":"in_effect","summary":"Since May 12, 2025, any business that offers, displays or advertises a price for live-event tickets or short-term lodging (for example hotels, motels and inns) must show the total price, including all mandatory fees, more prominently than other pricing information. Only government charges, shipping and optional add-ons may be left out, and those must be disclosed before the consumer pays. Misrepresenting any fee is prohibited.","source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"A business may not misrepresent the nature, purpose, amount or refundability of any fee, or the identity of the good or service the fee is charged for.","issues":["billing_error","refund_request"],"source":"https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-464/section-464.3","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"general-phone","type":"phone","label":"Walgreens toll-free (1-800-WALGREENS)","value":"+1-800-925-4733","purposes":["refund_request","unauthorized_charge","poor_service"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-care-phone","type":"phone","label":"Walgreens.com Customer Care (damaged items, large medical equipment returns)","value":"+1-877-250-5823","purposes":["refund_request","damaged_item","lost_package"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"consumer-relations-mail","type":"mail","label":"Walgreens Consumer Relations","value":"ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015","purposes":["poor_service","refund_request"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":[],"security":{"official_domains":["walgreens.com"],"never_asks":[{"kind":"policy","claim":"Walgreens says it will never request personal, financial or account information by text message, will never ask for payment related to job applications, training or equipment, and will never require you to take action to claim rewards.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"},{"kind":"policy","claim":"Walgreens lists its email sender addresses as @walgreens.com, @eml.walgreens.com, @ecs.walgreens.com, @rxorder.walgreens.com and @e.walgreens.com.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Walgreens warns about text message phishing, caller ID spoofing, gift card and money transfer scams, mystery shopping and recruitment scams, and medical record request scams.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward phishing emails that claim to be from Walgreens","value":"report-fraud@walgreens.com","purposes":["fraud"],"source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Sycamore Partners took Walgreens Boots Alliance private; the deal completed on August 28, 2025 and split the group into separate companies, including Walgreens and The Boots Group. The contracting entity in the terms of use is Walgreen Co. Prescriptions and contact lenses have separate return rules.","warnings":[]},"damaged_item":{"company":{"id":"walgreens","name":"Walgreens","sector":"retail","website":"https://www.walgreens.com","account_url":null},"issue":{"id":"damaged_item","name":"Item arrived damaged or defective"},"playbook_source":"company","summary":"Call Walgreens.com Customer Care for a refund on a damaged online order.","evidence":["photos of the item and packaging","order number"],"steps":[{"do":"Photograph the item and packaging."},{"do":"Call Customer Care and ask for a refund.","channel":{"id":"customer-care-phone","type":"phone","label":"Walgreens.com Customer Care (damaged items, large medical equipment returns)","value":"+1-877-250-5823","purposes":["refund_request","damaged_item","lost_package"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"}}],"channels":[{"id":"customer-care-phone","type":"phone","label":"Walgreens.com Customer Care (damaged items, large medical equipment returns)","value":"+1-877-250-5823","purposes":["refund_request","damaged_item","lost_package"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"id":"contact-forms","type":"web_form","label":"Walgreens contact forms by topic (customer service, products, store facilities, myWalgreens)","value":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","purposes":["refund_request","damaged_item","poor_service","account_access"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"},{"id":"arbitration-opt-out","type":"mail","label":"Arbitration opt-out (signed, within 30 days)","value":"Walgreens, Attn: Litigation and Regulatory Law Department, 104 Wilmot Road, MS 1431, Deerfield, IL 60015","notes":"Include your name, address, phone number and the email addresses used to log in, and state that you do not agree to the arbitration agreement.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"For a damaged item from Walgreens.com, Walgreens says to call Customer Service at 1-877-250-5823 for a refund.","issues":["damaged_item"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"},{"kind":"process","claim":"Walgreens' terms (last updated May 21, 2024) require a mailed Notice of Dispute and 60 days of informal resolution before arbitration administered by National Arbitration and Mediation (NAM); small claims court is an exception.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"},{"kind":"deadline","claim":"You may opt out of Walgreens' arbitration agreement within 30 days after you first access the services or accept a later version of the terms, by a signed mailed notice.","source":"https://www.walgreens.com/topic/help/generalhelp/termsofuse.jsp","last_verified":"2026-10-12"}],"rules":{"in_force":[{"id":"magnuson-moss-warranty","title":"Magnuson-Moss Warranty Act","citation":"15 U.S.C. 2302, 2310; FTC Disclosure and Pre-Sale Availability Rules","jurisdiction":"us-federal","status":"in_effect","summary":"Federal law for written warranties on consumer products. Warrantors must disclose warranty terms in simple language, may not void a warranty because the consumer used another brand of parts or service (unless those are free or the FTC grants a waiver), and may not disclaim implied warranties when they give a written warranty. Consumers can sue for breach and may recover attorneys' fees.","source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12","points_omitted":5,"points":[{"kind":"policy","claim":"Under a \"full\" warranty, service must be free, available to anyone who owns the product during the warranty period, and the warrantor must replace or refund if it cannot repair the product after a reasonable number of tries. It may not limit the duration of implied warranties or impose unreasonable duties, such as requiring return of a registration card.","issues":["warranty_claim","damaged_item"],"source":"https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law","last_verified":"2026-10-12"}]}],"not_in_force":[]},"tips":[],"escalation":[{"index":0,"rung":"frontline","channel":{"id":"general-phone","type":"phone","label":"Walgreens toll-free (1-800-WALGREENS)","value":"+1-800-925-4733","purposes":["refund_request","unauthorized_charge","poor_service"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-care-phone","type":"phone","label":"Walgreens.com Customer Care (damaged items, large medical equipment returns)","value":"+1-877-250-5823","purposes":["refund_request","damaged_item","lost_package"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"consumer-relations-mail","type":"mail","label":"Walgreens Consumer Relations","value":"ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015","purposes":["poor_service","refund_request"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"known_blockers":[],"security":{"official_domains":["walgreens.com"],"never_asks":[{"kind":"policy","claim":"Walgreens says it will never request personal, financial or account information by text message, will never ask for payment related to job applications, training or equipment, and will never require you to take action to claim rewards.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"},{"kind":"policy","claim":"Walgreens lists its email sender addresses as @walgreens.com, @eml.walgreens.com, @ecs.walgreens.com, @rxorder.walgreens.com and @e.walgreens.com.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Walgreens warns about text message phishing, caller ID spoofing, gift card and money transfer scams, mystery shopping and recruitment scams, and medical record request scams.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward phishing emails that claim to be from Walgreens","value":"report-fraud@walgreens.com","purposes":["fraud"],"source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"context":{"dossier":false,"sector_guide":true,"hint":"Call get_context for how this company handles complaints in practice and which scams use its name."},"notes":"Sycamore Partners took Walgreens Boots Alliance private; the deal completed on August 28, 2025 and split the group into separate companies, including Walgreens and The Boots Group. The contracting entity in the terms of use is Walgreen Co. Prescriptions and contact lenses have separate return rules.","warnings":[]}},"escalation":[{"index":0,"rung":"frontline","channel":{"id":"general-phone","type":"phone","label":"Walgreens toll-free (1-800-WALGREENS)","value":"+1-800-925-4733","purposes":["refund_request","unauthorized_charge","poor_service"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"}},{"index":1,"rung":"supervisor","channel":{"id":"customer-care-phone","type":"phone","label":"Walgreens.com Customer Care (damaged items, large medical equipment returns)","value":"+1-877-250-5823","purposes":["refund_request","damaged_item","lost_package"],"source":"https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp","last_verified":"2026-10-12"}},{"index":2,"rung":"written_complaint","channel":{"id":"consumer-relations-mail","type":"mail","label":"Walgreens Consumer Relations","value":"ATTN: Consumer Relations, Walgreen Co., 108 Wilmot Rd, MS #2002, Deerfield, IL 60015","purposes":["poor_service","refund_request"],"source":"https://www.walgreens.com/mktg/contactus/contact-us-landing.jsp","last_verified":"2026-10-12"}},{"index":3,"rung":"payment_dispute","rules":["fcba-billing-error","efta-reg-e"]},{"index":4,"rung":"state_agency","agency_kind":"attorney_general","agencies":"Ask for the person's state, then call find_regulators."},{"index":5,"rung":"public","regulator":{"id":"bbb","name":"Better Business Bureau","level":"nonprofit","when_to_use":"Use when a business did not resolve a complaint and you want a neutral intermediary and a public record on the business's BBB profile. BBB is a nonprofit, not a government agency, and cannot force the business to act.","channels":[{"id":"complaint-form","type":"web_form","label":"File a complaint with BBB","value":"https://www.bbb.org/file-a-complaint","purposes":["poor_service","refund_request","billing_error","damaged_item","warranty_claim"],"notes":"Script-driven page. bbb.org robots.txt disallows automated access to /file-a-complaint/*. Sign-in is offered to follow complaints; it is not confirmed whether it is required to file.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"id":"bbb-directory","type":"web_form","label":"Find your local BBB","value":"https://www.bbb.org/bbb-directory","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"facts":[{"kind":"process","claim":"BBB is a nonprofit organization. It is not a government agency and holds no regulatory power.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"deadline","claim":"BBB forwards the complaint to the business, usually within two business days.","source":"https://www.bbb.org/consumer-complaints/file-a-complaint/get-started","last_verified":"2026-10-12"},{"kind":"process","claim":"BBB contacts the business, asks for a response and acts as a neutral intermediary. It does not take sides and cannot force a business to act.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"The complaint becomes part of the business's public BBB profile.","source":"https://www.bbb.org/all/faq","last_verified":"2026-10-12"},{"kind":"process","claim":"You do not have to contact the business before filing, but your local BBB will encourage it. Conciliation and mediation are voluntary; arbitration needs a contract clause or a signed agreement to arbitrate.","source":"https://www.bbb.org/all/bbb-dispute-handling-and-resolution","last_verified":"2026-10-12"}],"notes":"BBB has no phone number on its national FAQ; contact the local BBB through the directory. Scam reports go to BBB Scam Tracker: https://www.bbb.org/scamtracker"}}],"security":{"official_domains":["walgreens.com"],"never_asks":[{"kind":"policy","claim":"Walgreens says it will never request personal, financial or account information by text message, will never ask for payment related to job applications, training or equipment, and will never require you to take action to claim rewards.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"},{"kind":"policy","claim":"Walgreens lists its email sender addresses as @walgreens.com, @eml.walgreens.com, @ecs.walgreens.com, @rxorder.walgreens.com and @e.walgreens.com.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}],"known_scams":[{"kind":"policy","claim":"Walgreens warns about text message phishing, caller ID spoofing, gift card and money transfer scams, mystery shopping and recruitment scams, and medical record request scams.","source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}],"report_phishing":[{"id":"report-fraud-email","type":"email","label":"Forward phishing emails that claim to be from Walgreens","value":"report-fraud@walgreens.com","purposes":["fraud"],"source":"https://www.walgreens.com/topic/fraud_information.jsp","last_verified":"2026-10-12"}]},"credibility":{"grade":"A","primary_share":1.0,"sources":{"primary":17},"verified_from":{"page":17},"last_verified":"2026-10-12","oldest_verified":"2026-10-12","stale_items":0,"explanation":"Grade A (high: almost everything comes from official pages read directly). 100% of 17 sources are the organization's own pages or government sites.","dossier_last_verified":null},"dossier":null,"guide":{"key":"retail","title":"Retail and online shopping — how complaints work","last_verified":"2026-10-12","file":"guides/retail.md","page":"https://escalate.alexgaoth.com/#/guides/retail"}}