Verizon: outage credit

Postpay customers who lose service for more than 24 hours in a row through Verizon's fault can ask for a credit within 180 days.

ACredibility A · last verified 2026-10-12 · dossier 2026-10-12 · 96% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 96% of 57 sources are the organization's own pages or government sites.

All Verizon contacts Open in the interactive directory JSON

Collect

outage dates and times
location
ticket number

Steps

Call customer service within 180 days. Say how long service was lost and ask for a credit for the time lost.
PhoneVerizon customer service (speak to an agent) +1-800-922-0204
If refused, submit the Notice of Dispute form, then file an FCC complaint.
FormNotice of Dispute form (wireless consumer and business)

More contacts for this issue

FormNotice of Dispute form (wireline, including Fios)

Facts you can cite

Compensation
If you are a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and Verizon is at fault, call within 180 days and Verizon gives you a credit for the time lost. The agreement says these are your only rights for dropped calls or interrupted Service.
Source: verizon.com, verified 2026-10-12

Rules in force

FCC informal complaints against common carriers
47 CFR 1.711 and 1.716-1.718 (Communications Act section 208)
A consumer can file a written informal complaint with the FCC against a common carrier under section 208 of the Communications Act. The FCC forwards it to the carrier, which must respond in writing to the FCC with a copy to the complainant, by a due date the FCC may set. If the complaint is not resolved, the complainant has 6 months from the carrier's response to file a formal complaint that keeps the original filing date.
Source: ecfr.gov, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneVerizon customer service (speak to an agent) +1-800-922-0204
Retention team
PhoneVerizon customer service (speak to an agent) +1-800-922-0204
Verizon says to call Customer Service before disconnecting to see if you qualify for additional offers.
Supervisor
PhoneVerizon customer service (speak to an agent) +1-800-922-0204
Verizon's arbitration FAQ says you can ask to speak to a Supervisor.
Written complaint
FormNotice of Dispute form (wireless consumer and business)
Starts the 60-day period before arbitration. Use the wireline form for Fios.
Federal regulator
RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Arbitration
If not resolved within 60 days of the notice, file with the AAA, or bring an individual small claims action.

Watch out

Cancellation and number transfers need the Account Owner (or an Account Manager for transfers), with the Account PIN or the last 4 SSN digits.
Generating a Number Transfer PIN online needs sign-in to My Verizon on a standard monthly account.
Verizon's contact page and main customer agreement page block automated fetches; the support-path agreement page works.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Verizon service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin