Verizon: equipment return

Return devices within 30 days of purchase ($50 restocking fee). Return Verizon-owned home equipment within 30 days after cancellation.

ACredibility A · last verified 2026-10-12 · dossier 2026-10-12 · 96% official or government sources

What does this mean?

Grade A (high: almost everything comes from official pages read directly). 96% of 57 sources are the organization's own pages or government sites.

All Verizon contacts Open in the interactive directory JSON

Collect

receipt
return tracking number
device IMEI or equipment serial number

Steps

Start a return through My Verizon, customer service or a Verizon store within 30 days of purchase. Returning a device does not cancel service.
PhoneVerizon customer service (speak to an agent) +1-800-922-0204
Mail a trade-in device within 30 days. The credit is applied after Verizon receives the device.
FormDevice trade-in (start and check status)
For Fios or home internet equipment, return it within 30 days after cancellation and keep the receipt.
If charged for returned equipment, send the tracking number and ask for removal. Then use the Notice of Dispute form.
FormNotice of Dispute form (wireless consumer and business)

More contacts for this issue

FormNotice of Dispute form (wireline, including Fios)

Facts you can cite

Deadline
Devices can be returned or exchanged within 30 days of purchase, in like-new condition with the original box, all components and the original receipt. Only one exchange is allowed.
Source: verizon.com, verified 2026-10-12
Fee
A $50 restocking fee plus applicable taxes applies to any return or exchange of a wireless device (excluding Hawaii).
Source: verizon.com, verified 2026-10-12
Deadline
Verizon's trade-in page says to mail the old device within 30 days, and applies the credit once it receives the device.
Source: verizon.com, verified 2026-10-12
Fee
Verizon-owned home internet equipment must be returned within 30 days after cancellation, or an unreturned equipment fee of up to $300 per unit may apply.
Source: verizon.com, verified 2026-10-12

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneVerizon customer service (speak to an agent) +1-800-922-0204
Retention team
PhoneVerizon customer service (speak to an agent) +1-800-922-0204
Verizon says to call Customer Service before disconnecting to see if you qualify for additional offers.
Supervisor
PhoneVerizon customer service (speak to an agent) +1-800-922-0204
Verizon's arbitration FAQ says you can ask to speak to a Supervisor.
Written complaint
FormNotice of Dispute form (wireless consumer and business)
Starts the 60-day period before arbitration. Use the wireline form for Fios.
Federal regulator
RegulatorFederal Communications Commission, Consumer Complaint Center +1-888-225-5322
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Arbitration
If not resolved within 60 days of the notice, file with the AAA, or bring an individual small claims action.

Watch out

Cancellation and number transfers need the Account Owner (or an Account Manager for transfers), with the Account PIN or the last 4 SSN digits.
Generating a Number Transfer PIN online needs sign-in to My Verizon on a standard monthly account.
Verizon's contact page and main customer agreement page block automated fetches; the support-path agreement page works.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

I returned my Verizon equipment on [date] and they still charged me. Use Escalate Anything to get the charge removed.

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