Tampa Electric Company: damage caused by the company
Email the Customer Claim Form with photos and repair or replacement estimates; keep the items until the claim is settled.
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 88% of 33 sources are the organization's own pages or government sites.
Collect
- photos
- repair estimates for large appliances
- a licensed technician's non-repair statement if needed
- replacement estimates
- serial numbers and ages of items
- account and meter numbers
Steps
Download the Customer Claim Form and list each damaged item with year, brand, model, serial number, age and cost.
EmailCustomer claims (send the Customer Claim Form and supporting documents) ClaimsMgmt@tecoenergy.comSend the form, photos and estimates to ClaimsMgmt@tecoenergy.com. Do not discard items until the claim is settled.
EmailCustomer claims (send the Customer Claim Form and supporting documents) ClaimsMgmt@tecoenergy.comFor questions, leave a message on the claims line.
If the claim is denied and you disagree, ask for the reason in writing and call the Florida PSC.
Facts you can cite
- Process
Tampa Electric's claim form requires a repair estimate for large items (A/C, washers and dryers, refrigerators), a licensed technician's non-repair statement plus a comparable replacement estimate if an item cannot be repaired, and a replacement estimate for other items. The claimant certifies the expenses were not reimbursed by anyone else, including insurance.
Source: tecoenergy.com, verified 2026-10-13
- Policy
Damage behind the meter covered by Tampa Electric's Zap Cap surge protection is not processed by Tampa Electric; the customer claims with the equipment manufacturer (Meter Treater, Inc. for the primary unit).
Source: tampaelectric.com, verified 2026-10-13
If that fails, escalate
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisor. Write down the name and reference number.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Florida Public Service Commission, Office of Consumer Assistance & Outreach, 1-800-342-3552. The PSC says to contact the utility first and to contact the PSC if you do not hear back in a reasonable time or are not satisfied.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Florida Attorney General.
Watch out
- Payment arrangements and online payment need a TECO account sign-in at account.tecoenergy.com.
- The claim form PDF and the tariff PDFs are encrypted; some automated readers cannot extract their text.
- The scam page's "Report a Scam" link has no address in the fetched page; use Customer Care to verify or report.
Let your AI agent handle this
Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.
1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
Tampa Electric Company damaged my [property] on [date]. Use Escalate Anything to file a claim.Source code, other install options and the Claude Code plugin