Tampa Electric Company: outage credit

Report the outage online or by phone; Tampa Electric's tariff limits its liability for interruptions.

BCredibility B · last verified 2026-10-13 · 88% official or government sources

What does this mean?

Grade B (good: mostly official pages; check the flagged values before relying on them). 88% of 33 sources are the organization's own pages or government sites.

All Tampa Electric Company contacts Open in the interactive directory JSON

Collect

outage start and end times
account or meter number

Steps

Report the outage online or call 877-588-1010.
FormReport a power outage online

More contacts for this issue

PhoneReport an outage or a downed or damaged power line (call 911 first for a downed line) +1-877-588-1010

EmailCustomer claims (send the Customer Claim Form and supporting documents) ClaimsMgmt@tecoenergy.com

Facts you can cite

Policy
Tampa Electric tariff 2.2.2 (Sheet 5.080): the company uses reasonable diligence to provide continuous service and is not liable for damages from causes beyond its control or from its negligence, including complete or partial interruption, voltage fluctuations or delay in restoring service. Section 2.2.3 excludes liability for damage caused by hurricanes, storms, heat waves, lightning, freezes or other acts of God.
Source: tampaelectric.com, verified 2026-10-13

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

Customer service
PhoneCustomer Care (residential) +1-888-223-0800
Supervisor
PhoneCustomer Care (residential) +1-888-223-0800
Ask for a supervisor. Write down the name and reference number.
Written complaint
FormEmail Customer Care (residential contact form)
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Florida Public Service Commission, Office of Consumer Assistance & Outreach, 1-800-342-3552. The PSC says to contact the utility first and to contact the PSC if you do not hear back in a reasonable time or are not satisfied.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).
Florida Attorney General.

Watch out

Payment arrangements and online payment need a TECO account sign-in at account.tecoenergy.com.
The claim form PDF and the tariff PDFs are encrypted; some automated readers cannot extract their text.
The scam page's "Report a Scam" link has no address in the fetched page; use Customer Care to verify or report.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

My Tampa Electric Company service was down from [date] to [date]. Use Escalate Anything to get a credit.

Source code, other install options and the Claude Code plugin