Tampa Electric Company
What does this mean?
Grade B (good: mostly official pages; check the flagged values before relying on them). 88% of 33 sources are the organization's own pages or government sites.
Get help with (5)
- Billing errorDispute the bill with Tampa Electric, ask for a free meter test if usage looks wrong, then call the Florida PSC.
- Disconnection noticeFlorida requires 5 working days' written notice and bars shutoffs from Friday noon to Monday 8 a.m.; a certified Medically Essential Service customer gets up to 30 more days.
- Payment plan or bill assistanceAsk for a payment arrangement online, apply for LIHEAP or EHEAP, contact a Share program partner, and ask for Due Date Plus on a fixed income.
- Outage creditReport the outage online or by phone; Tampa Electric's tariff limits its liability for interruptions.
- Damage caused by the companyEmail the Customer Claim Form with photos and repair or replacement estimates; keep the items until the claim is settled.
Contacts (10)
Phone
- Customer Care (residential)
Hours: Mon-Fri 7:30 a.m.-6 p.m.
TTY 711.
Use for: Billing error, Bill went up, Disconnection notice, Payment plan or bill assistance, Poor service or broken promise
Source: tampaelectric.com, verified 2026-10-13
- Customer Care (business, commercial or industrial)
Hours: Mon-Fri 7:30 a.m.-6 p.m.
Source: tampaelectric.com, verified 2026-10-13
- Report an outage or a downed or damaged power line (call 911 first for a downed line)
Use for: Outage credit
Source: tampaelectric.com, verified 2026-10-13
- Medical Watch enrollment (life-sustaining electric medical equipment)
Eligibility must be certified by a Florida-licensed physician.
Use for: Disconnection notice
Source: tampaelectric.com, verified 2026-10-13
- Claims questions (leave a message)
Use for: Damage caused by the company
Source: tecoenergy.com, verified 2026-10-13
Online forms
- Report a power outage online
To report an outage you need the phone number, 12-digit account number or 6-digit meter number. Outage map at https://outage.tecoenergy.com/.
Use for: Outage credit
Source: tampaelectric.com, verified 2026-10-13
- Email Customer Care (residential contact form)
Use for: Billing error, Poor service or broken promise
Source: tampaelectric.com, verified 2026-10-13
- Payment assistance (LIHEAP, EHEAP, Share program, Due Date Plus)
Use for: Payment plan or bill assistance
Source: tampaelectric.com, verified 2026-10-13
Online tools and accounts
- Payment Arrangement request (TECO account) Sign-in required
Sign in and select Payment Arrangement. Without an online account, register at https://account.tecoenergy.com/Account/Register with the 12-digit account number.
Use for: Disconnection notice, Payment plan or bill assistance
Source: tampaelectric.com, verified 2026-10-13
- Customer claims (send the Customer Claim Form and supporting documents)
Form: https://www.tecoenergy.com/49c6f7/siteassets/files/customerclaims/customerclaimsform.pdf. The PDF is encrypted; the value was read from the decrypted form text.
Use for: Damage caused by the company, Outage credit
Source: tecoenergy.com, verified 2026-10-13
Escalation path
Go up one step at a time. Keep the reference numbers and dates from each contact.
Customer service
Supervisor
Ask for a supervisor. Write down the name and reference number.
Written complaint
State agency
Your state’s utility commission. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Florida Public Service Commission, Office of Consumer Assistance & Outreach, 1-800-342-3552. The PSC says to contact the utility first and to contact the PSC if you do not hear back in a reasonable time or are not satisfied.
State agency
Your state’s attorney general. Find it in the list of state agencies (also as JSON:
states/<code>.json, for example states/ny.json).Florida Attorney General.
Known blockers
- Payment arrangements and online payment need a TECO account sign-in at account.tecoenergy.com.
- The claim form PDF and the tariff PDFs are encrypted; some automated readers cannot extract their text.
- The scam page's "Report a Scam" link has no address in the fetched page; use Customer Care to verify or report.
Scam warnings
Official domains
tampaelectric.comtecoenergy.com
Real links and emails from Tampa Electric Company end in one of these.
Tampa Electric Company will never ask you for
Tampa Electric says it will never call to ask for credit or debit card information.
Source: tampaelectric.com, verified 2026-10-13
Tampa Electric does not visit or call customers offering unsolicited deals or discounts. Employees and contractors must carry photo ID cards.
Source: tampaelectric.com, verified 2026-10-13
Tampa Electric's official payment site is TECOaccount.com (account.tecoenergy.com).
Source: tampaelectric.com, verified 2026-10-13
Known scams
Scammers pretend to be Tampa Electric employees, say the account is past due, threaten to shut off power unless paid immediately, and demand prepaid cards, wire transfers, cryptocurrency, gift cards or a payment app. They may spoof caller ID.
Source: tampaelectric.com, verified 2026-10-13
Callers or texters claim an outage at the address and demand immediate cash card or gift card payment before restoring power.
Source: tampaelectric.com, verified 2026-10-13
Fake payment websites use misspelled addresses or confusing subdomains and appear in sponsored search ads. Scammers also claim to offer a special or flat rate.
Source: tampaelectric.com, verified 2026-10-13
Report phishing
- Verify a caller or employee, or report a scam (Customer Care)
The page also says to report scams to local law enforcement or Crime Stoppers at 800-873-TIPS.
Source: tampaelectric.com, verified 2026-10-13
- Crime Stoppers (800-873-TIPS), named on Tampa Electric's scam page
Source: tampaelectric.com, verified 2026-10-13
For the whole industry, read Electric and gas utilities — how complaints work.
Verification notes
Electric utility for the Tampa Bay area of Florida (the site footer says "Tampa Electric is an Emera company"). Account sign-in, online payment and outage reporting use tecoenergy.com subdomains (account.tecoenergy.com, outage.tecoenergy.com). Peoples Gas is a separate natural gas company and is not covered by this file. Regulated by the Florida Public Service Commission (PSC), Office of Consumer Assistance & Outreach, 1-800-342-3552; the PSC says to contact the utility first and to call the PSC if a billing complaint is not resolved. Florida rules for disconnection are in Rule 25-6.105, F.A.C., and Tampa Electric's tariff (Section 5, Rules and Regulations).
Let your AI agent handle this
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1. Set it up (needs uv):
uvx escalate-anything setup2. Ask your agent:
My problem with Tampa Electric Company: [what happened, with dates and amounts]. Use Escalate Anything to get it resolved.Source code, other install options and the Claude Code plugin