Escalate Anything

Puget Sound Energy: damage caused by the company

Send PSE's claims inquiry form to the Claims Department; PSE investigates and pays only if it finds it was responsible.

ACredibility A · last verified 2026-10-13 · 100% official or government sources
What does this mean?

Grade A (high: almost everything comes from official pages read directly). 100% of 43 sources are the organization's own pages or government sites.

All Puget Sound Energy contactsOpen in the interactive directoryJSON

Collect

Steps

  1. Fill in the claims inquiry form and email it with photos and receipts to the Claims Department.

    EmailPSE Claims Department (property damage claims) claims@pse.com

  2. Call the Claims Department with questions.

    PhonePSE Claims Department +1-425-457-5700

  3. If PSE denies the claim and you disagree, ask for the reason in writing and contact the UTC.

Facts you can cite

If that fails, escalate

Go up one step at a time. Keep the reference numbers and dates from each contact.

  1. Customer service

    PhonePSE Customer Care Center (billing, account, disconnection notices) +1-888-225-5773

  2. Supervisor

    PhonePSE Customer Care Center (billing, account, disconnection notices) +1-888-225-5773

    PSE's brochure says to ask for a supervisor if you are not satisfied; the supervisor must tell you of your right to contact the UTC.

  3. Written complaint

    EmailPSE customer care email customercare@pse.com

  4. State agency

    Your state’s utility commission. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Washington Utilities and Transportation Commission (UTC), Consumer Protection Section: 1-888-333-9882, consumer@utc.wa.gov, complaint form at https://www.utc.wa.gov/FileComplaint. The UTC says to contact the company first and ask for a supervisor.

  5. State agency

    Your state’s attorney general. Find it in the list of state agencies (also as JSON: states/<code>.json, for example states/ny.json).

    Washington Attorney General's Office (PSE's scam page links https://www.atg.wa.gov/file-complaint).

Watch out

  • Payment arrangements, secure messaging and account-specific outage status need a PSE account sign-in.
  • PSE's rights and responsibilities PDF and claims form PDF use embedded fonts that automated text extraction reads poorly; the brochure carries the print code "6275 01/18" although the file name says 2025.
  • The medical emergency certificate must come from the medical professional who provides the person's health care.

Let your AI agent handle this

Escalate Anything is a free, open-source MCP server for Claude, Cursor, VS Code, Gemini CLI, Codex and other AI apps. Your agent gets this playbook, keeps a case log with reference numbers and follow-up dates, and drafts each message for you to approve.

1. Set it up (needs uv):

uvx escalate-anything setup

2. Ask your agent:

Puget Sound Energy damaged my [property] on [date]. Use Escalate Anything to file a claim.

Source code, other install options and the Claude Code plugin

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